Chimney reviews in Fairfax, Virginia

My Chimney needed new cap. The techs found it was as bad as expected. I saved about a thousand. They did great work. I will be calling once a year.

The Technician was Awesome and knew his job. I recommend this company to everyone. Thank you A Step in the Chimney Sweeps for your service.

The inspector, Zack, came early. Clearly explained everything that needed to be fixed and why. Gave me a written estimate on the spot. Left behind no mess. I will use them to address my chimney issues and for future cleaning and inspection.

The technician who did the work was personable, thorough and helpful. His explanations helped me understand needed repairs, and his suggestions guided my thinking about what needs done and when.

Jeff did an excellent job explaining and walking us through what he found on his inspection. His recommendations clearly came from expertise, highly recommend requesting his assistance.

Shaun the technician was very professional and knowledgeable about our chimney. The scheduling was easy and the staff was polite and courteous.

I was thoroughly impressed with the work done by Stephen and A Step in time. Work was completed as promised. Afterwards photos were shown of the work done and the job site was clean. Outstanding! Thank you Stephen and a step in time.

Spoke with Laura in Md location who spoke fast cutting me off and telling me they are booked until end of this month. When she found out I would be a new customer then she wanted me to explain what service I needed. I kindly told her never mind they couldn't help me.

Austin, the technician, provided excellent service, answered my questions and went over and beyond to provide an additional appointment to complete the inspection tomorrow. He was very courteous and professional.
Petrea

They accommodated my schedule and my needs. And when I called to get my services adjusted (very last minute) they were wonderful at meeting my needs. They truly went above and beyond to exceed all expectations. Very pleased.

Rufus and Patrick were very professional and insured that the work on my chimney cap was done perfectly. They showed me pictures afterward and everything looked great. Thanks so much!!

Great service. Michael, the owner, was honest and fair. Dave and his partner that did the work were CLEAN, efficient, polite. Gave us an appointment fast for an emergency situation we were having. Thank you!

Our tech parged our chimney. He was helpful and friendly while he was here and he completed the service quickly. Our home was kept clean throughout and we were highly satisfied with the experience.

Did a good job inspecting. Found and showed me with pictures recommended repairs. Failed to properly reinstall chimney cap and I found it laying on my lawn some few days after they were here. Informed the company and awaiting a response

The technician did a great job explaining the process and what he was doing. It's always nice to have technicians in our home that are friendly and willing to educate you on what they are doing. I would definitely use A Step in Time again.

Frank with Step In time was great. Friendly, courteous and explained things well. We are glad to go with this business rather than another company that gave us a quote. We highly recommend them. Thanks so much!

I was able to make an appointment immediately. The technician arrived on time and was very helpful a d professional. He told me which things needed immediate attention and he will be returning on Mon. to complete the repairs.

Kyle was polite and on time. Steady work. Also checked my roof and flashing without asking and found a few potential problems. He noted all his work in writing. I would definitely hire again.

First time home buyer and first time chimney owner! Shaun helped us feel comfortable about using our chimney this season. He was friendly, knowledgeable, and professional. We’ll certainly use their service to sweep in the future.

I contacted a step in time to conduct a chimney cleaning and inspection.
The tech was very professional and answered all of my questions.

My fireplace was NOT completely cleaned. I opened the firebox and found TONS of build up left behind. The company I decided to hire for the repairs was able to clean out another full trash bag of gunk from my fireplace. This is unacceptable. Don't tell me something is cleaned when I can see for myself it is not.

Their quote was the highest of the 3 I received by thousands of dollars.

They are not chimney pro's, they are salesman.

Do not hire this company!

Excellent experience from the time I called the office to receiving a prompt emailed receipt at the end. They were able to fit me in same day and the technician couldn't have been any nicer. Will definitely be calling them in the future for my chimney services.