Home Builder reviews in Glen Allen, Virginia

Beware the 10 yr warranty! Unless your home is structurally unlivable, they cover nothing structural! Agent said porch can sink and fall away from the house and they won’t help because porches are excluded.

They are still building in my neighborhood so it would be easy to swing by and give us a recommendation.

Also, tried to reach out to Tim Parent - top manager and they refused to give me his phone number or email.

Wish I could post photos.

Wonderful to work with!

Great group of people.

Quality homes and great people to work with

Friendly local builder. Made my family feel welcome.

Great food and live mariachi band on Friday night!

Excellent experience in Stags Trail. Great responses from everyone.

They build a beautiful, high-quality home at an affordable price.

Some of the most professional, courteous caring people I have had the privilege to work with in creating a new home.

The amount of mess surrounding this builder is beyond me. Good luck getting anything completed that they screw up after closing.

We truly loved building with Craftmaster. Our home is lovely and everything we could ever want!

I lived in Craftmaster build house for 3 years, I discovered one issue in the house and contacted them, they offered to fix the issue, this is after all warranty work expired.

Love this builder 👷‍♂️ ❤. The Sales Staff and Design Team are great people who listen and give you the best they have to offer. Which to me is Great Customer Service!!!!

Love our home! They treated us with kindness and respect, were very accommodating with our busy schedules, and the build process was way less complicated than I anticipated.

Tim Parent and his team over at Craftmaster homes are excellent! They've helped a few of my clients find the right lot for their home builds. I would definitely recommend them!

Looked nice when I moved in but now after 6yrs you can see the structural falling apart. Door frames peeling, nails showing through the walls, cracks on the stairs/window seal...that's just to name a few. I would not purchase from them again.

These people build the cheapest home you can ever imagine. Issues so far include water in crawl space, ac and heat malfunctions, electrical problems(nearly causing fire), frozen pipes due to terrible insulation, plumbing issues, and numerous other issues I don’t have time to write about. I think a cardboard box is built with more quality. Been living in this Crapmaster home for 5 years and have had more issues than the 60 year old house we moved from ever had. The owner (Jeff Tunstal) is the most arrogant piece of work you will ever meet. Buyer Beware!

I live in Viniterra, an expensive, high end development located in New Kent, Virginia. Jeff Tunstall, president of Craftmaster Homes, is building homes in our community but is also building an exclusive phase that is part of our development. I am writing this review, and have already contacted Berkshire Hathaway, who owns Craftmaster Homes, about recent concerns associated with Jeff Tunstall. Potential buyers who might be considering Craftmaster Homes should determine if they want a builder that displays a lack of respect for existing communities that he is building in. As I mentioned Tunstall is the sole developer of a section of our Viniterra community (called Phase IV - located at the end of Angels Share Drive) that requires him to utilize Angels Share Road to bring his heavy equipment, materials and trucks in order to access the backend of our development. Over the past month, he has had trucks running 10-12 hours a day (Monday thru Saturday) hauling dirt, rocks and stones on Angels Share Drive. The trucks are noisy and leave large clumps of mud, rocks and stones on this private residential street. Viniterra residents continue to complain to the HOA Board of Directors requesting that they address this issue with Tunstall. The proper way to clean the roads is with a street sweeper that uses a vacuum, water and appropriate brushes to remove all debris generated from his trucks. Finally we reached our to New Kent County Administrator who had to intervene on the behalf of the Viniterra residents since our HOA Board of Directors and Jeff Tunstall were unresponsive to our request to properly clean our streets and restore them to their original condition. Tunstall finally arranged for a sweeper with a brush (no water or vacuum) to push the dirt, rocks and stones onto resident’s lawns, curbs and driveways and into New Kent county sewers. This “cheap” method produced dust storms during the 10-12 hour workdays. The air quality of our neighborhood has been severely impacted and our lawns, driveways and houses are covered with soot. Numerous residents have complained about the unprofessional behavior and lack of respect for our beautiful neighborhood from our BOD and Jeff Tunstall but the saga continues. Today (1/5/2023) Angels Share Drive remains a muddy site due to the fact that Tunstall company will not properly clean up his mess - can you imagine how he might cut costs when building your home)! BUYER BEWARE - reference the other negative reviews on the Craftmaster website.

Working with Amy was such a fun and enjoyable experience. She is so knowledgeable about what CraftMaster has to offer, responsive to the MANY requests and questions that I had, enthusiastic about the process and she just made this process so much easier for us. We couldn't be more excited to see our vision come to life.

From start to finish, the process was very smooth, professional, and informative. Amy started the process and strategically walked us through the entire process, who we’d be working with, timelines, and building information. At this particular point in time, things are as promised and on plan. The communication and follow up from the Craftmaster team that we have been working with has been stellar to say the least. Thanks to Amy, Betsy, JB, Jack and Chris for making this a very positive experience. Will recommend highly.

Mungo Homes is a builder who cares! Family culture runs through every aspect of this company, from the sales teams and the builders to the builds themselves; and everything in between. There is a Mungo difference you can feel!