Well Drilling Contractor reviews in Glen Allen, Virginia

Israel Hodges was great. Ended up we didn’t have a problem, but he explained how the relatively new well worked and why we thought we had an issue. He was very pleasant and professional. Matthews handled both our wells and maintenance!

I had an excellent experience with Sean from Matthews Well and Pump. He was incredibly knowledgeable and took the time to walk me through everything I needed to know about wells and filtration systems. Sean was not only professional and courteous, but also very patient in answering all of my questions. It’s clear he truly cares about his work and helping customers understand their options. Highly recommend Sean and the entire team at Matthews Well and Pump!

I can't say enough good things about this company and John. He was amazing. He answered all of our questions and explained the whole process. He got our well working in less than 3 hours. Our well pump went bad and they were able to come out right away and get everything fixed. I will for sure use this company again and recommend this company to everyone I know. Honest hard working people are hard to come by!! Thanks again for tsking such great care of us!!!

We are so glad we found Matthew’s Well & Pump!
We had already had a plumber out that charged us a 200$ service call to only tell us our water level was low.
Turns out we needed Robert from Matthew’s to come out. He quickly diagnosed our system and determined that we had a leak between our well and jet pump in the cellar. Robert was very informative and explained in great detail our issue and options.
Instead of new deep well, which the previous plumber suggested, Robert was able to use our old 1inch copper line as a conduit for a new 3/4 inch plastic line. A couple hours later we had water a new holding tank and constant pressure in our home.
We can’t recommend Matthew’s and Robert enough.
I am a blue collar worker myself and can’t express how impressed I was with the knowledge, determination, and professionalism everyone at Matthew’s had been.
If you’re on a well system don’t hesitate to call these folks!

Matthews Well and Pump was a great business to work. Very professional, helpful and friendly. They sent periodic appointment reminders and a message prior to arrival with pictures of the technicians coming. Israel and Dillion were also very professional, knowledgeable and friendly. They talked us through everything they were doing and why. We were very satisfied and definitely recommend them.

Sean showed up on time, and was considerate enough to wait 15 minutes for me to finish my online class as originally planned. He was professional, knowledgeable, and friendly. Based on that interaction, I felt that the company is interested in keeping customers' long-term business and values its reputation of offering quality work at fair prices.

Israel and Matthews Well are some of the most professional people I deal with. Their knowledge and experience give me confidence in their work, and the quality of their work has been impeccable. I'd recommend Matthews to anyone who needs well system work.

Had Matthews here for an inspection. Found issues with my pressure tank and was able to replace it right away versus coming back. Kent Cantwell, their tech was polite and kept me informed of what was going on. Matthews Well & Pump is definitely my first call when I need service on my well and equipment.

Robert came out same day I called the office- I hadn't had water for going on 3 days and Matthews Well&Pump came highly recommended to us! I'm so glad I called! He was very polite, prompt, and professional. He got our well pump replaced and our water back on within less than 4 hours after a thorough evaluation. Thank you again! I would definitely recommend them to anyone!!! Thank you again Robert!

These people are the greatest. I called Friday morning and talked to Kelly. So professional. She told me we could have a technician around noon time. I get a message that a technician named Mitchell is in route. I’m going to tell you these guys are the best. Mitchell diagnosed it right to the problem. He explained everything to me and future services. Very well pleased.

Matthews Well & Pump did a fantastic job responding, diagnosing, and explaining what had failed in my water system. Israel Hodges was so kind and professional the whole time while he worked in some of the worst weather conditions. I would recommend this company to anyone who needs their water system repaired. I appreciate the way Matthews conducts business and treats their customers.

We have been working with Matthews Well and Pump for several years and are consistently impressed by their work. John Bruce has been maintaining our water filtering system. John is a true professional. His knowledge is unequaled and his customer service is first rate. John takes the time to explain everything that he has done during a visit and tells us about the quality of our water. He will also take the necessary time to answer any questions we have, and he never seems to be in a rush to leave for the next appointment. The office staff is also extremely efficient and professional. Communication regarding appointment scheduling and reminders are state of the art. Matthews Well and Pump is a leader and I highly recommend them.

Had an emergency situation at 11pm with no water and filled out the contact/message form on their website, the next morning they called me as soon as they opened and got me on the schedule for that day. John Bruce came out and was incredibly knowledgable and professional. Dillion came by and assisted with a special part when he was done with his last job (a great sign of teamwork to get the job done same day and not have to return at a later time). They got me up and running quickly and some of the equipment was even still under warranty (which they happily honored). I have used Matthews before and I am always super impressed with all aspects of their operation, from the office staff to the techs - they are next level and a great example of a great company and how companies should do business. I never leave reviews but I had to for the amazing service this company always provides from start to finish …they should be recognized for it. Also I think it was Kelly in the office I spoke with to check the crews ETA. When I called her phone voice was so perfect that I thought it was AI at first and almost became disappointed that I didn’t reach a real person lol, but then quickly realized she was infact real, and another reason this company is great since you can always reach a real person that is has excellent customer service skills and everyone is always friendly. Thank you Matthews Well and Pump!

Robert was very thorough in explaining what was causing the leak in my crawl space & gave several options along with the cost for each on how to resolve it. He also told me the pros & cons of each option which helped me make a decision. Not only was Robert professional & courteous but also knowledgeable about what needed to be done. I feel very confident in a job well done & highly recommend him. One last thing, he also cleaned up after himself & left the area spotless!!

I recently had Matthews well and pump install a hot water tank for me. It was icy and 15°. The technician Dillon showed up when he said he would be here did an excellent job very polite and meticulous in his work. Cleaned up and hauled all the trash away. I highly recommend Matthews well and pump.

Matthews Well and Pump is timely, delivers great value, and is comprised of true professionals. Robert replaced my pressure tank and we are experiencing much better, consistent pressure. Mitchell and Dillon sealed our well and did a fantastic, efficient job. All three had great communication and were a pleasure to do business with. I highly recommend Matthews Well and Pump! They have gained a lifetime customer!

Harrison came today for my maintenance check and found a faulty pressure switch, replaced in just a few minutes! He is always friendly and explains everything to keep me informed. Communication and pricing with this company is top notch! Highly recommend 🙂

Our technician Robert was prompt, pleasant, and knowledgeable. He kept us informed about the process of the pump replacement and made sure we understood how the new pump would work. I had a number of people recommend Matthews to me and now I will be recommending this company and its technicians to anyone who asks me. Excellent service and a reasonable price. Thank you again, Robert!

Greatly appreciate Matthews Well & Pump. They have been out to our property for 2 different items over the past few couple years and they have been exceptional each time. First time Kent replaced pressure tanks which he did great work and the second job Harrison upgraded our water filtration system and cleaned up the previous set up to create better space in our garage! Again, much appreciated, the guys were exceptional!

I have lived in my house for over 25 years and no well issues. So when my water stopped New Year’s Eve, I was beside myself. After doing my own diagnostics, I eliminated items that I could resolve and determined it was in the well. I called Matthews and they were the first to respond to my inquiry, they scheduled prompt service and communicated well on the technician arriving. So far so good, but then I dreaded what technician, service and pricing. I do a lot of my own fixes as service and prices are so crazy these days.

Israel arrive and couldn't have been any nicer or more professional to share with me what went wrong. I enjoyed our conversations so much I hung around as he worked which I rarely ever do. He diagnosed the problem and provided what was needed to fix all very logical and fair. Then I cringed to hear the cost. Israel advised ahead of time and it was fair.

I couldn’t be more please with the communication, service, pricing and thoroughness. I highly recommend and that is saying a lot as I have a high bar!

I am pleased to write this review for Mathews Well & Pump. For the last three and half years we have partnered with Mathews Well & Pump for service of the well water system to our home. From the initial triage and analysis as second owners of the home, to the scheduled maintenance of the system with Israel. However, it was during the most recent, abnormally cold temperatures that the team at Mathews Well & Pump really impressed. A section of the pipe above ground froze, and prevented water supply to the house. Kelly was quick to act, and was able to get Sean out to our property to diagnose the situation. Sean was able to get the pipes at the well head unfrozen but then discovered the pump was not delivering water. He clearly communicated the potential issues and corrective actions, including the replacement of the pump, which is an atypical configuration due to the depth and replenishment of our well. Luckily, the supplier had a pump in inventory and Kent and Dillon returned two days later. Throughout the day, Kent and Dillon kept us updated with their findings and recommendations. At the end of the day, we had water restored to our home. But equally appreciated was the professionalism, communication and attention to detail by the entire team at Mathews Well & Pump.