HVAC reviews in Great Falls, Virginia

Very professional, on time, responsive, honest and reasonable pricing. Very satisfied with CoolFactory. Saving their number on the fridge!

This company was assigned to us by our home warranty. They never contacted us. We tried to contact them by text, email and phone. No answer.

This company came to my house by American homeshild warranty company, their technician told me that I need to replace a part of my AC unit system because it’s old and broken, I agreed with his opinion, I surprised later that his company sent a different report to my warranty company saying that I just need to refill the feiron to the unit, so they have made a dale with the warranty company against me to make me pay most of the cost from my pocket.

They have abandoned my 68 year old mother to sweltering heat. She reported her AC not working on May 27th. It has been 2 months of heat wave and they have not fixed her AC. Now, mold is growing on her air vent. She has respiratory problems already. First American Home Warranty and @coolfactoryinc have been an absolute nightmare! Service Request #309422848

Cool Factory and especially their manager Kerri helped us when the home warranty company was dragging their feet. Within a week of talking to her we had a new compressor installed and now after three weeks without AC for our upper bedrooms the temps are returning to normal. This is a company I will use again. Much Thanks.

This company came to my condo under a home warranty call by American Homeshield. They refused to even spend 5 minutes to find my AC unit in the condo and they left. They then refused to complete the work order, the repairman said he was in a hurry and had too many other units to service. He didn't even bother to look for my unit despite knowing that there were 2 cats who were in a hot apartment without AC.

WARNING.....This company is a joke. DO NOT use this unprofessional company. They came to my home and misdiagnosed my air conditioner unit. My sunroom was blowing hot air and all they told me was to open the vents, but all vents were open. They showed me a picture of an unit that didn't look like my unit as proof that nothing was wrong. I called and spoke with a supervisor name Meka and Alexia (rude ladies) who never listening to the customer and lied to me telling me that the owner Alex would call me back and its been 2 weeks and no call. The technician that they sent showed up late to home and never provided me with documentation of my units' diagnosis as promised. DO NOT USE this company...you will be disappointed.

Took over a month and several issues for them to service my issue (fix heating). They ended up having me buy and install a new hvac - not even 6 months later, I am having the same problems they claimed to have fixed. It is also extremely difficult to communicate with this company and etiquette and quality is poor. Used them because of my home warranty, but I would rather just pay out of pocket if I knew this is what I would get.

Cool Factory was selected by my home warranty company after the first company they assigned was unresponsive. They came out the next day and confirmed the problem of the unit. Quickly submitted the service request to AHS and has given me excellent customer service to replace my system. Thank you for addressing the potentially dangerous situation with my furnace.

This company is horrible. I wouldn't give them any stars. They are a complete scam/ fraud. American Home Shield sent them to service my AC unit all way to Clinton MD from Loudoun County VA. The tech clearly saw my compressor outside had explored, and all the refrigerant had run out on the ground. He went inside my house and opened up the unit to allegedly take pictures of mold. His diagnosis was that the mold caused the compressor outside to burn up so AHS would deny the replacement, and I would have to pay out-of-pocket. Cool Factory's estimate was $4,200. I demanded a second opinion from an HVAC contractor from my area. The second contractor diagnosed that the system failed due to age, which is covered. Don't let AHS send this company to your home. They should be out of business. I am going to contact the Loudoun County BBB about their fraudulent business practices.
Update: The second HVAC contractor diagnosed the problem correctly, and I was able to upgrade my old system for a lot less than $4,200 that I would have paid with Cool Factory.

Camden from Henry's Air Duct Service is truly outstanding in his work. He was punctual, took the time to lay out all the necessary steps for the task, and diligently worked until the task was entirely completed. The task involved installing new vent pipe through my attic. The final cost was lower than the initial quote as he didn't use all the materials he initially thought would be required. He is a professional with great integrity.

i arranged for an air duct cleaning at our three-story townhouse because the ducts are too high for us to reach. roger came out the same week i called, inspected our ducts, and informed us that cleaning wasn't needed due to their short length and good condition. he didn’t even charge us for the inspection! i will absolutely be reaching out to henry's air duct service again in the future if we need our ducts cleaned!

The service I received was honest, knowledgeable, and efficient, leaving the air in my home smelling fresh! Dale was very friendly and made the entire process simple and enjoyable. He patiently answered all my questions and even included an exhaust fan cleaning at the last moment. I will absolutely choose this service for my air duct cleaning needs in the future!

Before I arranged for air duct cleaning, my home felt stuffy and my allergies were acting up. I realized that the air quality was affecting my comfort and health. After I got the air ducts cleaned, the air flow improved significantly, and I could finally breathe easy! My home feels fresh and inviting now. I’m happier and more productive, and I’m enjoying life with my family again!

Henry's Air Duct Service in Great Falls is truly outstanding! All of their team members, including Camden and Roger, are polite, approachable, and well-informed. They installed my air duct system just as planned and promptly got to work. Furthermore, Zachary and Dale, who had finished their tasks, stepped in to assist. Now that's what I call teamwork! I would recommend this company to anyone in Great Falls who requires air duct cleaning or related services.

I reached out recently to get a quote for cleaning our air ducts. I received a fair price range based on my research, along with an appointment available soon. Roger arrived within the scheduled timeframe and was very professional and friendly. He provided a precise estimate for the cost and explained how long the service would take, which made us feel at ease. We are extremely pleased with the service and will definitely be using them again in the future, as well as recommending them to our family and friends.

The team was very professional and did a fantastic job cleaning our air ducts. I was impressed right from the start. One of the team members came to our home, provided a free estimate, and shared detailed pictures along with the cost breakdown. They always texted ahead of time to let us know they were on their way and were punctual. I would definitely recommend their services. Excellent experience!

I contacted a local air duct cleaning service because I was moving into a new home, and they responded quickly. They took the time to explain everything clearly and provided a reasonable quote based on the details I shared. They scheduled my appointment within two weeks, and when I asked to be notified of any cancellations, they reached out promptly with an earlier opening. The technicians who came were professional, friendly, efficient, and left everything clean. I also received follow-up information and pictures via email, and I was very satisfied with the entire service. I would highly recommend them!

we have lived in our home for many years and never had our air ducts cleaned. i wanted to find a reliable service to take care of this, so i decided on henry's air duct service because of all the positive reviews online. i was very pleased with my choice. roger and camden were on time, friendly, and very professional. their work was excellent. i wholeheartedly recommend this service for air duct cleaning.

The team at Henry's Air Duct Service did an excellent job explaining the entire air duct cleaning process, and they worked quickly to complete the task. With 35 vents to clean, they finished in about an hour and even addressed some additional issues I had in my home. Truly fantastic service!

The technician was polite and very knowledgeable. I am extremely pleased with the services provided by Henry's Air Duct Service. They left our home spotless after the job. I’m thrilled that they thoroughly cleaned and sanitized our vents because seeing the footage made me realize what my kids were breathing in before the cleaning. I would definitely recommend this air duct cleaning service to everyone!