Service Mechanical Co

This service was about my gas furnace that suddenly stopped working. I have American home shield warranty, and they sent Service Mechanical Of Tidewater INC The first technician that came out said he could not work on the furnace because he did not have a coverall suit and could not get dirty because he had other service calls. The Dispatch called back the next day and said they had to order a coverall suit to do the job and try to put me off over a week after explaining it was cold and it was too long. They came sooner but found what I believe to be fictitious issues with my furnace and refused to do the work. I asked for a second opinion from American home shield Amazing Comfort came out and fixed the problem, which was not serious within a few minutes.

It okay to give people first, second and third chances because they came out quickly to refix the issue from the first time. The second time was March 7, 2028 and I put in another service request number 3 for the same issue today March 30, 2028. So, I'm just waiting for them to contact me and send someone out because it's cold and we have kids. I will update this if i hear from them today.
Update: They did call within an hour scheduling for tommorow. I'm hopeful
Next day update: Tech showed up as promised, fixed heat. No Charge.
However I'm only giving them one more star, because the tech left without giving us a receipt.

For those of you utilizing your Home Warranty the next few things I say is very important. If your tech does not submit the diagnosis to the warranty company...and you do not have a receipt after a second or third call out, sometimes the warranty company does not know and because you do not have a receipt you can not prove it and you will most likely have to pay another fee. So my tech left without giving me a receipt and I had to call the office. They say I should have a receipt today. I feel like I've definitely given this company the benefit of the doubt. But to not give me a receipt seems really suspect. I will update you if I ever get a receipt and what happens with the fix.

Also remember you can file a complaint with the
Better Business Bureau (BBB) and even your
State Attorney General’s office
Virginia Department of Professional and Occupational Regulation
if you’re not getting anywhere. Sometimes going outside the company is the only way to get real attention on the issue.

Update still did not receive a receipt as of this date.
****Customer Beware****

I honestly didn’t know what to expect because I read so many negative reviews. The tech was on time, quick and my ac was up and running cool in about 30 minutes.