Roofing & Gutters reviews in Hampton, Virginia

Mike and crew did a great job with our chimney repair. Very professional and maintained good communication throughout the process.

This is the first google review I have ever written. I called about a small leak in my roof (we noticed some we cardboard boxes in our eves) The rep came out, spent an hour and a half looking over the roof, climbed on top, checked over everything and came back to me with his recommendations, "You had one (1) nail up. I hammered it down, added some caulk, checked over the rest of the roof, and did a couple of quick fixes. You should be all set. Call me in 5 years when you need a new roof." I was out of work at the time (covid). Talk about a weight off my shoulders.
I am not looking forward to purchasing a new roof when necessary (no one looks forward to that). But I know exactly who I will call when I need one. The Roofing Company, through their outstanding customer service, has earned my business and my recommendation. I will shout their name to anyone I care about who needs a roof.

Thank you for demonstrating American Excellence.
Great Company!

Great place to do business with! Chuck came out and gave all of the options we had regarding replacing a section of our roof. Worked around our specifications and James had it done in 1 day. Highest quality work and a clean workspace when they were done. We are so happy with this choice.

When our roof started leaking, even though it was during a high-volume repair period, Chuck was able to get our damage accessed and put us on the list for a work crew incredibly quickly. Adrien, who has been foreman on several projects for us, coordinated well with the plumber (relocating a poorly placed pipe that was a point of water infiltration). And when more damage, caused by a poor roof installation by our home's previous owners, threated to void our entire warranty, he got the problem resolved for us quickly and without breaking our budget. Better yet, his crew did such a good job that the inspector that came out to check on our roof-perimeter pest-control seal afterward said it was the best job he'd ever seen and that Adrien 'definitely did you a solid.' Only the highest of praise for TRC!

The Roofing Company is a great company for all types of outdoor repairs. I had my roof replaced and it made the house look brand new! This is the third year since they installed it and they still come out and check on it. They are very professional and knowledgeable. It was the best decision I ever could have made. Keep up the good work!

Adrian did an outstanding job with our roof repairs. He kept me informed of what he was doing throughout the day with voicemail and pictures.

Three C's were involved with our new roof installment. Cost, Communication, and Clean up. From our initial cost assessment with Chuck to the clean up crew we were very satisfied. Every step along the way we were kept informed about what was happening next, and when it would be done. I never had to call and question what was going on or when they were coming to do the work. Greg was a great onsite project manager. He kept us informed on how the job was going, what extra needed to be done and why. ( He was even nice to the dog!) I was extremely happy with the clean up after the roof was finished. They can come and clean up around my house anyday! Sorry I never got to meet James.

I was pleased from beginning to end. I appreciated the initial consult and detailed discussion which led to the purchase of he new roof. We waited a brief period of time for the installation due to scheduling and of course weather. I didn't need to take time off from work during installation. The crew was professional, worked hard, stayed late and cleaned up the few remnants in the yard. I'm completely satisfied with the service and workmanship. Thank you for a great job well executed!

Jay Rosen was here today -- for over four hours -- to replace 3 roof pipe collars and one electrical mast collar that were way beyond their life expectancy. I know how careful and professional his work was because I could see him from my desk.

So far, all of my interactions with The Roofing Company have been very professional and reputable. Ken Ashcom took the original order, and I found no fault with him either.

My schedule was accommodated as needed, and I am pleased with the company. I will certainly consider them when I have to replace my shingles, which will be in the next few years.

We recently had our roof and skylights replaced. Jason initially came out for the estimate and evaluation. Very pleased with the information and recommendations he provided. Jay and Kevin came next to do a site check and to measure the skylights. On install day, the crew showed up at 7:00 a.m. and by 7:30 the old shingles were being scraped and removed. Had a minor mishap with the skylights not being the correct size but Jay got the issue corrected the same day. One concern I had was that at least one of the crew was smoking a cigarette while working on the roof and it was breezy that day and another crew member dropped (totally unexpected) a hammer through one of the open skylight holes and it slightly damaged an end table. We have received several compliments from our neighbors on the roof and would certainly recommend The Roofing Company, Inc. to anyone in our area interested in roof and skylight replacement.

We have an old house with a "complicated" roof. The Roofing Company provides excellent diagnostics and repairs. Mike and James are great to work with! Mike explained the work thoroughly, and he and James were very careful placing ladders etc. to avoid damaging shrubbery. They finished the job quicker than I expected. We've had several hard rains since the work was done and no signs of any leaks! I will continue to use The Roofing Company and recommended them to neighbors.

The Roofing Company performed admirably. They removed the old roof, skylights, and damaged plywood quickly and with minimal disturbance. As outlined in their work performance briefing they continually kept up with area cleaning and provided walkways to outside doors. The work crew was friendly and hard working. I never saw them take a break. The kind of workers we all wish worked for us. Management was always on site to answer questions and provide insight. I purchased new skylights with internal blinds. After a few days with these I don’t understand how I got along without them all these years. They are incredible and although I cannot factually identify the cost savings in my electric bill, I truly believe they’ve cut down on my air conditioning usage. Great job all around. Highly recommend.

We recently had a free estimate for repair with Chuck! He took his time doing the inspection and explained things to us clearly. He was professional and kind. When we made the appointment Sabrina was patient and helpful! We are looking forward to completing this job with them as well any others we will have in the future.

Jacob was professional & thorough. His knowledgeable & patient approach to explaining the state of my roof helped me feel comfortable, knowing I was working with a pro!

I highly recommend The Roofing Company for your exterior renovations! I have been using this company for repairs for the last 5 years and have had nothing but good experiences. Brian is very knowledgeable when discussing different repair options and recommendations. He is fair and trustworthy. My go-to repair team is Mike and his crew. He always keeps me in the loop and performs quality work every time! These guys are the best!

When we decided to replace our roof, hiring a company that stood behind their work and had the backing of the manufacturer was important to us. We really did our homework and talked to a handful of companies before going with The Roofing Company, and we are so glad we did. Everyone we worked with was professional and knowledgeable. Chuck Simpson was a great resource for us and has gone out of his way to be certain that everything is perfect. I actually look forward to seeing him each year for our roof inspection! Kudos to the whole team too.

I am so happy that I chose The Roofing Company to complete my roofing repairs! After the bad wind storm we had, I noticed that I had multiple shingles down and an exposed part of my roof. I moved into my house a year ago as a first time home buyer and I have never had any need to contact a roofer. I called around and what I loved most about The Roofing Company is that they provide free estimates (as long as you aren't selling the house) and that they really worked with me to get someone here as soon as possible. Brain came out to do the estimate and he explained the process to me and he was very kind and knowledgable and the estimate was very reasonable. The person that came out and completed the work was Adrian and he was amazing!!! Even though I wasn't home, he kept me updated via text messages (since I couldn't accept calls at the time) and he sent me detailed email messages with pictures showing the before and after pics and all the work that was completed. He not only repaired the shingles, but he inspected my roof, fixed some of my gutters and resealed my PVC pipes at no extra charge!!! Adrian went above and beyond and when he came back to finish the job, he was very kind and understanding! I will definitely be using The Roofing Company for all my roofing needs in the future and would recommend them to anybody in the area!

Make sure you get multiple quotes before you go with the Roofing Company. We have had an active leak in an addition of our home (about 300 square feet) since December. We called The Roofing Company out since they were the ones who did the inspection on our home when we bought it and they told us that we needed to replace three rows of shingles which we paid them $2,300 to do. However, the roof continued to leak. We called the Roofing Company back out and they said we needed metal wrap around the addition to prevent the leak. So we spent another $3,939 to do that. The roof continued to leak and the Roofing Company kept returning to our property to conduct water tests to see where the water was coming in. They finally discovered it was in the window and wanted to charge us $950 just to look at the problem—that was not the cost to fix it. We went with another contractor who fixed it perfectly for $567 the first time—including a service fee to assess the issue. We recently discovered that the roof is still leaking and it’s from the flashing and The Roofing Company basically told us that they recommended replacing the roof in the first place (this was suggested repair in the original work order) and that they would need to replace the entire roof to fix the flashing.

At this point we have called in another roofing professional who found a ton of issues that The Roofing Company missed and is fixing them for a much more reasonable rate and much faster. We had an active leak in our home and The Roofing Company was routinely scheduling work for 6-9 weeks out. We will not be using such a large company again. All of this is compounded by the fact that they are very difficult to get in touch with. The first time I reached out to them I had to call the salesman 3 times just to get a response. I have routinely emailed their office without receiving a response. In all, we have had this leak for 7 months and we feel like the Roofing Company misdiagnosed the leak multiple times and we paid a lot of money for repairs that didn’t work.

We also had to call The Roofing Company back out to our property on two occasions because work was incomplete or completed incorrectly. We had new gutters installed as part of the second work order and they were installed so poorly that one downspout was literally hanging off of our house and wasn’t even attached. They also didn’t complete the metal wrap work order and we had to call them back out to complete that. They also somehow missed this huge problem when they did our home inspection.

Long story short. Do your due diligence in getting multiple quotes before going with The Roofing Company. And be prepared to be persistent and patient.

The re-roofing of my 1921 Bungalow has not gone as smoothly as I had hoped, however The Roofing Company has stepped up to the plate and sent people out to repair the leaks. Don't know what went wrong but they have stood behind their work and have made it right.

I cannot recommend this company and will not engage their services in the future. Their quoting process is inadequate, resulting in unexpected expenses and delays. Despite significant portions of our project becoming unnecessary, the savings were minimal due to prolonged work on other areas. While we avoided surpassing the projected hours for the entire project, the lack of transparency regarding start dates and communication shortcomings were major issues. Despite assurances of follow-up from their office, we were consistently left in the dark and had to initiate all communication. This has been one of my most unsatisfactory experiences with a contractor, and I have no intention of working with them again. Their failure to adhere to timelines and accurately quote projects is unacceptable. Regardless of any warranty coverage, I will not permit this company to return to my property. Attempts to address concerns with them have only yielded evasive, corporate responses.

From the start, The Roofing Company was awesome. Ken came out for my quote and spent over 2 hours answering questions and showing me different options. After I decided on everything, Greg got in contact with me. He was assigned to the job. Greg was amazing. He came out 2 times before actual installation and was always on time, professional, and patient with me. The day of installation- my house required more work than originally expected. The additional work orders and cost were fully explained and handled. Greg and the crew put on a beautiful roof and I could not be happier.