Plumbing reviews in Hanover, Virginia

They know what they’re doing and they are very professional.

Great, friendly and knowledgeable workmen.

The secretary that works with this organization is condescending and rude. Will not use these people again.

Mr. Robby and his crew installed the houseline in under an hour, the cavalry has arrived! Thank you and I highly recommend their rooting prowess

We have used this plumbing service for several plumbing problems/issues and have found them to be both reliable AND REASONABLE (rates). We continue to call on them for our plumbing needs.

The first job I used them for- they were great. After that, there wasn't a job where they made less than 2 trips because they didn't get it right the first time. On a bathtub removal they sawed the entrance way without asking my permission, then offered/gave nothing to fix the damages.

The person who answers their calls has no customer service skills to speak of and can't understand basic service requests.

Paul Brown Plumbing has done many different plumbing fixes and remodels in our home over the years. They are first class, reasonably priced and can do it all.

Called Paul Brown Plumbing about my pilot going out for my water heater. The Plumber came the next afternoon told me he guessed the problem was the thermal coupler but the part would be $300 and then told me I had no problem. I asked how much I owed him and he said don't worry about it but to call them if I had more problems. No work was performed but yet I received a bill for $190.00 to have a conversation with a plumber. The same problem still exists today yet I am out $190.00

I have engaged Paul Brown Plumbing several times and their service is excellent. They have always been responsive, professional and courteous. I have even had occasion to call them after hours with an urgent problem and they solved my problem quickly at a fair price.

Paul Brown Plumbing did the plumbing for the contractor who built our house. In the first year, we had numerous plumbing failures, that resulted in drywall damage. Luckily the home was still under warranty so the builder was required to fix everything. However, we have had regular issues ever since. We have been lucky enough for these problems to be minor and relatively easy to fix. However, we have recently found that they did not properly seal around the faucet spout, and the water has been running behind the tub and into the wall when the shower is being used. We are just now seeing the evidence of this from a water spot on the ceiling. We have hired a competent plumber to come and fix everything that Paul Brown Plumbing has completely screwed up. I would recommend staying far, far away from this company, unless you like watching your money go down the drain... or in this case, missing it altogether.

Paul Brown Plumbing did a great job with all of my projects! Very polite, seemed very knowledgeable and also cleaned up after they finished! They were very helpful in guiding me to the replacements I needed! Thanks Paul Brown Plumbing!! I will certainly call you again!

We bought a 40+ year old house in North Side and the water heater looked rough and outside hose bibs were leaking. A friend recommended us to call Paul Brown Plumbing & Heating, so we did. Randon is great to work with over the phone and text. She was able to get a team out to the house in a few days to take care of the water heater hose bibs and to help us look at some other potential issues we had. The house itself was in rough shape so we decided to have them replace all the pipes to pex while we did other renovation projects. They came out three times and now the house has all new pipes, they fixed a drain pipe in the wall (another crazy issue we discovered after the fact) and made all the connections to the sinks, dishwasher, toilet, and tub. The installation team was punctual, respectful, neat, and thorough. The pricing was consistent with the quality of work this company provides and well worth it! We will use them again should we need their services (hopefully we won't, but you know how that goes) and we recommend giving them a call for your plumbing needs.

This was a great experience, they were so quick to respond, fixed the problem and were so easy to work with, I’ll be using them again!

Paul came out really quickly, had a no nonsense approach, I detailed everything that was happening, he was quickly able to find the source without making a mess! Something not a lot of plumbers can do! He was also very respectful and knowledgeable letting me know what the plan was, how he identified the issue, the fix, and preventative steps. His wife handled the invoice and was very sweet and understanding everytime we talked. She also provided me with the invoice with just a few hours of Paul leaving which is refreshing! Overall, while I hope to not need his services again I believe I’ve found someone I can call my plumber!! Can’t recommend them enough!