Fresh Air Services

Fresh Air Services was assigned to work my HVAC issue by American Home Shield warranty company. The tech who came to inspect my two failing systems failed to accurately capture a proper diagnosis for the 2nd unit and the warranty claim form was incorrectly filled out as if both units were "abused" (which is absurd). As a result, AHS denied the claim. Claims rep was also bizarrely fixated on the fact that I had the top-tier plan and that I shouldn't be getting my coverage... What?!? I had them resubmit the claim, and they did so without listing the cost of repairs so AHS once again denied the claim and provided no credits towards an upgrade. I wasted 3 weeks during the recent heat wave without AC cooling at home and spent hours stressing on the phone with this incompetent company.

After I had enough of their incompetence, AHS sent out another HVAC company. They came out, did a thorough job on assessing my 2 systems, filed a claim correctly with AHS that was quickly and easily approved, and I got 2 brand new efficient units installed 2 days later.

I don't know who is posting these "positive" reviews; read the legit reviews (like Ms. Williams who seems to have had the same experience as me) and be very careful dealing with this company if they got assigned to service your home through a warranty company...

Behzad and his team came out and did an amazing job installing our heat pump and thermostat. They were not only quick and proficient at installation but they took the time to make sure that we understood exactly how our system worked and how to use it properly. It was a pleasure having them in our home. Would highly recommend their services.

Sunny came to fix our air conditioning wall unit and he was wonderful! He was very proficient, professional and kind. He answered all of our questions and did an amazing job! I was very happy and impressed with him!