Kathleen's Cleaning Service

Blair did an excellent job deep cleaning our house before the holidays. Kathleen's Cleaning Service was flexible and able to get us scheduled quickly.

My home, while not filthy, had not been deep cleaned in a very long time. Abigail and Bria did an excellent job with my cluttered mess and took a big load off my plate. The floors, baseboards, and cabinets and bathrooms are amazing and I'm thrilled with what they got done in the time allowed. Thank you ladies!

As for the company, there was some confusion about date and time and who was coming but it all worked out. It was hard to figure out who was in charge of what when talking to the management.

I recently hired Kathleen's cleaning service to for a "move out clean", and I must say that I am utterly disappointed with their services. Not only did they fail to complete all the items listed on the specific clean I requested, but they also completely disregarded their promise of a 24-hour satisfaction correction. Moreover, their lack of communication when I tried to address these issues was frustrating and unprofessional.

It was evident that corners were cut and shortcuts were taken, leaving me with an unsatisfactory and incomplete cleaning job. Part of the move out clean is a wipe down of all cabinets (inside and out), and a mopping of all the floors. Both things were very obviously not done. Which was frustrating but if the 24-Hour satisfaction guarantee was held up, it would have been okay if it was fixed.

To make matters worse, when I contacted Kathleen's Cleaning Service within the promised 24-hour satisfaction correction window to express my concerns and request a redo, they claimed to schedule something three days later and then told me they would try to get someone sooner, seeing I had a tenant coming in the next day. After that I never heard back. I sent multiple texts and made several phone calls, but it seemed as though they were deliberately avoiding me. This level of unresponsiveness and disregard for their customers' concerns is unacceptable and really frustrating.

As a paying customer, I expected a professional and reliable service that would deliver on their promises. Instead, I was left feeling cheated and frustrated. Not only did I waste my hard-earned money on an inadequate cleaning, but I also wasted my valuable time trying to rectify the situation.

I strongly advise against hiring Kathleen's cleaning service for any cleaning needs. They have shown a complete lack of professionalism, unreliability, and an utter disregard for customer satisfaction. Save yourself the disappointment, frustration, and wasted money by seeking services elsewhere. I hired them off the great reviews but it makes me think if they are reviewing themselves to up the ratings. I will not be recommending them to anyone and definitely not using them again.