Kitchen Remodeler reviews in Norfolk, Virginia

These guys are the best!! They did my cabinets and countertops saved me a ton of money that I was able to put into my remodel. I would 100% recommend them to anyone.

Kitchen turned out really well. On time with cabinets and counter installation. Took extra time to trim window sill with granite. Came back for minor adjustments. We are very pleased !!!

The price was considerably less than 4 other quotes from big box and kitchen and bath stores. They were even able to squeeze me in before Christmas!! So excited for the new counter tops!

Great job Stonewood! The new kitchen for my client looks Super Fantastic! The gray cabinets with Salome Granite countertops look Amazing! I can’t wait to see the bathrooms!

I loved the ease of shopping thier showroom for countertops and cabinets. We even picked out a sink. Very friendly, informative and much better than the Big name stores. Many choices of countertops and prices. Love the quality of thier cabinets. Before you decide and buy, go here first!

Do not pay up front. Dishonest. They will not complete the work on time as promised. Excuse after excuse like “they need to polish the granite” when the process takes an hour for the few small backsplash pieces we have left. Next stop, Better Business Bureau.

Horrible customer service. They made a huge mistake and would not take responsibility for giving us the wrong kitchen layout cabinets. After we assembled them and returned them they made us pay for a cabinet because it was dinged. Did not get the correct layout. Will never do business with them again.

I love Stonewood Kitchen & Bath! They did an amazingly fantastic job! I would highly recommend them. Great people kind and friendly workers. I’m very grateful to them all. Many Many Thanks and blessings!
Lori Morrison

Love our quartz countertops from Stonewood, installed in our rental. Beautiful and great quality quartz. We will definitely use again.

Stonewood Kitchen and Bath offered us a good price and their Designer Kiera and Estimator Stan were very professional. The installers were hard working and surprised us how fast they worked. We are in need of a couple of adjustments and have been assured they will take care of us.

Thank you Kiera, Stan, and Mr. Wong too!!!

This company lacked integrity, honesty and responsibility. The only reason I am giving it 1 star and not 0 is because the manager was courteous and fit us in the schedule.
Not only did they damage our cabinets and steps during installation but they took NO responsibility and completely ignored me. On the phone, the manager asked for the prices of cabinets and which doors were damaged (and I sent them) but then would not respond to any of my emails concerning it.
There were also very large and deep scratches in the granite seen after installation. Arc (in which I will leave a good review for), the granite supplier, states that there was no damage or scratches on the slab when they sent it over to Stonewood. They also stated it was Stonewood's responsibility to look it over before accepting it. Stonewood kept blaming Arc stating these scratches were already within the granite. Arc was so upset by this that Mike, the manager, physically went to Stonewood's office to discuss it with Sean, the manager. He called me after stating that Stonewood took responsibility and knew it was not Arc's fault and they would be taking responsibility for it (they did not).
One countertop was not aligned with the other but they came back and fixed this.
I called and emailed Stonewood's manager, Sean, as soon as we saw all the issues that very day. We stayed away from their working area and only quickly reviewed it trusting our contractor's opinion that it looked good that day (later we found out he was just trying to get rid of them to get his work done and did not think it looked good at all). He and his coworker even saw Stonewood's installers leave a round sander on by mistake on the granite causing a mark on in front of our sink.
All of the above was brought to Sean at Stonewood's attention and resolution was requested several times by my husband and I. We started contact with them concerning these issues the last week of November and they stopped responding to us in the beginning of January, still taking no responsibility for anything.
We have before and after pictures of ALL of this and over 50 emails of correspondence. We hired an attorney (family member) and will be pursing this further and also will be contacting the Better Business Bureau, among other actions. I just had a newborn and of course do not want the hassle of all of this but at this point, it is a matter of principle, integrity, and honesty-- all of which I feel was not respresented by Stonewood.

i purchased assembled upper cabinets from stonewood. on one cabinet the door was not plumb to the cabinet. i took it back and they tightened the hinge so that the door hung properly. good :)
later, when i hung the cabinets, a different one had a 1/4 inch gap at the bottom. already hung so i took a pic and caulked it. went back to order the rest of the cabinets i would need and showed them the pic. told them i hoped the next batch would not have that problem. but they refused to assemble the cabinets. they didn't want me to be dissatisfied with their work, so they wouldn't do the work! after all, it's easy to assemble them anyway!
wow - i never heard of that before. believe it or not, i am VERY DISSATISFIED. assemblage of cabinets is a service stonewood claims to provide. do it well, and i will have no complaints :)

I had Stone Wood kitchen and bath come out to my house to measure for new granite countertops. The man they sent out to do the measurements was very rude and impatient. When he tried to take the new sink out of the cabinets he didn’t unhook the drain pipes. This is the best part while he was at my house we went in my backyard and urinated in front of my girlfriend and neighbor.

When I called the company to complain they said they would give him a warning. They have done nothing to try and make the situation better and now they have my new sink and the sink template and they’re refusing to do the job. I can’t even have another company do the job until I get my sink and template back. I would highly recommend taking your business elsewhere!!!

Wow. If there were zero stars that would be the better option. Needless to say I should have read the reviews for this place before choosing to work with Stonewood. Customer service is a concept that this company does not understand. After clearly making an error in our granite installation (literally putting two different colored pieces together on one counter with an obvious seam down the middle of the sink) and then lying by claiming that they used the slab that we picked out (even though numerous granite professionals have concluded that there is no possible way those pieces could even be from the same lot, let alone the same slab.) I will add that when their granite delivery guys showed up, even they agreed that it was unacceptable and told me to call the company right away. When I asked the delivery guys if this happens a lot, they said, “all the time.” They also stated that they (owners of Stonewood didn’t listen, and didn’t care.) Well, they are right. It was an uphill battle from that point on to get this granite project back on the right track. I had to do all the leg work. Even though the only employee that speaks clear English said “I appologize on behave of Stonewood”- this was after I expressed dismay that no one would take responsibility or appologize for the error. And it was an empty apology because she ended up backing up Stonewood’s claim that the granite was from the slab we selected! I know from speaking with their granite supplier that they lied to us multiple times. As if all that isn’t horrible enough- when we asked if they can stand by their product and offer a quality assurance, they literally said, “no- we can’t make any promises,” and “it won’t be perfect.” Obviously Stone can have variation, but what kind of company can’t stand behind their product and customer satisfaction??! I’ve never delt with anything like this before! When we finally got them to agree to let us select the stone and see it before it was cut, they wanted us to sign a statement saying we would not request any changes, and would accept the granite after it’s cut. What?! With absolutely no guarantee that they won’t screw it up again?! And no quality assurance?! And they want US to sign our life away on their potentially shoddy work?! Anyway, after a seriously odd (and exasperating) argument with their English speaking employee, she then stated that there was a hold up with the granite delivery because their supplier was quoting them “way more than the normal rate for granite.” After speaking with the supplier again, I found out this was another lie. I then called back and demanded a refund. I was so emotionally exhausted by dealing with this horrible company. Bottom line... you get what you pay for. This company is cheap, disrespectful, has NO ACCOUNTABILITY, offers an inferior product, makes no apologies (except for fake lip service) has horrible business practices, puts the customer last as any kind of a priority, puts profits above people, and has a huge communication dilemma (no one in charge speaks English!!) They clearly made a mistake, and did not want to take the hit financially. This was their responsibility- and they just didn’t care. No concern for the weeks of delay this has caused us with our home remodel. Let me give you some advice- don’t go with the cheapest place just to save some money!! It’s better to work with a company who can stand by their product and customer care!

If there were 0 star I would give it to them. Call 3 times asking about price and selection and I was told different prices on each call. The first 2 times they told me they would call me back and never did. Finally drove to the store and the same granite the told me was 15.99/sq ended up being 27.99/sq. Then I finally picked a color and only wanted material for my contractor and they tried to charge me a cut fee per slab. OMG! Wasted my time, gas, energy, and this was a big ole bait and switch. Definitely go to panda, or global home decor for cheap granite and countertops. They all have poor service but this one takes the prize for worst run business.

They are not professional at all, after taking me through a long awaited time, and upon the day of delivery, they called to inform me that my graniteslab broke while placing it in the back of their truck. They had me lived close to 5 days without a kitchen sink, countertop and disconnected dishwasher . Comm. was difficult to pass across . Poor customer service/satisfaction. They are jokes. If you need your wk. done professionally, please do not try them.

Where do I start with this review? Let me first start out by saying that I'm not one to give a business one or two stars unless they truly deserve it. I rely on reviews to help make a decision on if I should deal with a business or not. So here's my honest review of stonewood Kitchen.... First off, let me say that they're a heck of a lot cheaper than the competition. I was pretty blown away that my entire kitchen would cost about 6k. That included the crown molding, granite countertops, tall cabinets, and an island. I figured that there was really no way to beat that price. However, be prepared to wait a few weeks for anything to be installed. We paid for the kitchen on January 12th and the cabinets weren't installed until January 31st. Notice that I didn't say the countertops. The countertops weren't installed for another week and a half. My biggest issues with this company were they'd call you unexpectly and tell you that they'd be showing up at your house in 30 minutes and they needed for you to let them in. I'm not sure if they forgot, but people do work during the day. Secondly I had to call 10 different times for them to install a cabinet door that they forgot about on the day of installation. This was extremely frustrating. If I didn't call them, they wouldn't call me. You literally have to stay on top of them in order for them to complete the job. While this next issue maybe fairly minor, it could be an issue for some people. After the installation, they left a mess everywhere. Every company that I know or ever have done business with typically cleans up behind themselves. So this actually kinda caught me off guard. All in all, this was a good bang for your buck, but if I had to do it all over again, I'd probably save myself a lot of stress and go with a different company. It's nothing personal against them, it's just I believe they're overwhelmed and are taking on more business than they can handle.

Amazing! Affordable upgrade and very timely. Just a little work on our end paid off greatly in the end. Staff was great to work with. Installers were quick and talented beyond what was expected. Don't go to the big box stores without talking to Stonewood first. You will not be disappointed.

Looking for no stars but 1 will do. Went into stonewood w my old bathroom vanity top the lady took measurements, I picked out granite she ran my card then as I was getting ready to leave, she said I had to leave my current sink for demension and the customer is responsible for measurements, she needed to know sink depth of her own stock sink I purchased and there were only 2 measurements width and length for the granite and the base cabinet was stock as well. I wasted my evening here. Their customer service is horrible. Even the hubby tried to talk to her and make sense of the disconnect! I asked for a refund so quick!

Will not return. Do NOT recommend. My wife and I walked in on a Saturday afternoon and none of the three employees acknowledged us. We spent approximately 15 minutes perusing the store and no one even attempted to make eye contact. Lost business for sure. We will take our business elsewhere.

I gave 2 stars simply because their cabinets are descent and sold at an excellent price. However, if you plan to have them install the cabinets or countertops you are in for one of the worst experiences ever. They are outright incompetent and there is no other way to describe their lack of quality of service. I would only purchase their cabinets, pick up and have someone else install and sell you and install the countertops.