All reviews for C3 Heating & Air, Inc

Update: C3 continues to be excellent. Nick Hogue came out today to perform biannual maintenance on the HVAC system. He was so nice and added on my boiler maintenance as well. Since this was unexpected upon his arrival, he did not have the parts for my boiler. He took the time to go and get the correct parts, came back and did all maintenance. He even cleaned the air exchanger coils as they had gotten real dirty.

Today is Thanksgiving and I am thankful for C3! Our house was a little cool yesterday and I had a gut instinct that something was off. I think our backup heat (oil furnace) wasn't coming on when it was supposed to. They came out the same day (day before Thanksgiving) and fixed it. However, last night (night before Thanksgiving) it was HOT in our house (80F instead of 70F). the furnace didn't turn off for some reason. So we called again. They suggested we turn off the thermostat. At first that didn't appear to work. I could still hear the furnace boiler burning. But at some point in the night the furnace went off and the base board heaters cooled off. However, C3 still came out this morning (Thanksgiving day) to make sure everything was working well. They even figured out the problem was in the thermostat program. So they programed our thermostat differentials. Now AUX HEAT will come on within 2 degrees of desired temp but the furnace will only come on if it drops 4 degrees (or something like that). Anyway they came out twice (once on a holiday) and fixed it for no charge since it is within the first year of a new install.

I also used this company at our former address for issues. They were always courteous, on time, and fixed any issues at a reasonable price. They even would let us know if there wasn't a problem!

My mom has used C3 at her rental property. They were able to diagnose that her problem was actually a Dominion electrical issue. The electricity supplied to the house had an issue that Dominion needed to fix.

Mom will be using C3 to install a new HVAC at her current residence where there is currently no unit.

I cannot recommend them highly enough. They are good people. Honest, courteous and reasonably priced.

Thank you C3!!!

The technician, Nick who came out to service my HVAC units under my yearly maintenance plan was very professional and courteous. He was knowledgeable and answered all of my questions. I would highly recommend C3 Heating & Air for all of your HVAC servicing needs. Very reasonable and dependable company to do business with! Thank you C3 Heating & Air Inc.

I would like to start by praising this company for always be on time and to text when the technician is en route. Mr. Tyler did an amazing job. He did a throughly inspection of my units and the space around them. He took the time to explain about the reading, and what needed to be done to keep the units running. They really are a wonderful company to work with and I highly recommend them.

Referred through 360 Plumbing for a holiday work order. 30 minute turn around and a very reasonable cost. Tyler came out and checked everything, temp fix on the spot, but I needed a replacement thermostat to avoid it happening again. Offered to bring equipment they had in stock or let me purchase my own and gave clear guidance on what would work with my system. Gary came the next day, installed the new unit and gave expert tips for maintaining the system. C3 is now my go-to if I have heating or cooling issues as long as I live in this area. Tyler, Jen and Gary are a precise team of professionals, I can only assume the rest of the company is just as good.

I cannot begin to describe the stellar customer service I received from C3 and their employees, specifically Melvin, Jennifer, Tyler and Dwayne. They are professional, on time, customer oriented and go out of their way to provide top notch work. Melvin provided an in depth estimate, Dwyane was a very detailed oriented installer and Tyler thoroughly went over the units to make sure they were working property after the install. We will be using C3 in the future for yearly maintenance and all of our HVAC needs. Amazing work!

A great company. C3 has maintained and repaired my HVAC system multiple times. Tyler, the most recent technician to visit, was punctual, explained all work in detail, and got my system running smoothly; even wore shoe covers to avoid dirtying my floor. Jennifer, in the office, is friendly and professional and makes every effort to schedule appointments that fit the customer's schedule. Great communication via text and Email as well.

Quick turnaround - got scheduled the same day for A/C that wasn't working in 100 degree heat. Service was fast and A/C is now up and running! Thank you Chris Dickerson!

Motor in our furnace died 3 hours before we were about to go on vacation, Melvin came right away, told us what to do, order the part and fixed it while we were gone. Just tremendous service, I highly recommend.

Highly Highly Highly Recommend!!

I have dealt with many HVAC companies over the years, but I have to say, C3 Heating and Air is by far the best I have encountered! My husband and I just purchased a new home and a few weeks into living there, the HVAC stopped working. I found an old invoice from the previous homeowners and contacted C3 to see if they could come out and service our unit.

Not only did they come out the same day and make the necessary repairs, but Tyler, the technician, explained my system to me, what to look out for, how to operate certain things and even showed my how we could be more efficient! Best of all, they extended the products warranty to us and didn't charge us a thing.

I highly recommend C3 Heating and Air and hope you have Tyler or someone just as professional, respectful and thoughtful as he come out to your home or business too!

Ben was the HVAC Technician and he is an absolute superstar. The best HVAC professional we’ve had at in home in 15 years. Extremely professional and knowledgeable. Highly recommend

Melvin Davis is a Wonderful person, he came out and diagnosed my 84 year old neighbors AC and got it back on for her.. He is an absolute Angel, I recommend him for all your Heating and AC needs

Nick was on-time. Businesslike. Got the job done courteously. And C3 Heating and Air has THE most organized office/scheduling system of any vendor we’ve used. Hassle-free and high-quality service. (And he is nice to my dog.) You can count on Nick and C3 to keep you warm and cool…Thumbs up!

I had a wonderful experience with this company. Tyler, our technician, was excellent. He took the time to patiently explain the issue with my unit and resolved it efficiently. I’ll definitely be using their services again!

Sorry for the delayed post, but wanted to make sure other people know that this company and the crew that they sent out are top notch. Our two units were about 30 years old and needed to be replaced in the hottest part of the summer 2024. And they knocked out the job to include complete redo of the ductwork. So glad they were able to come out so quickly and we were able to cool the house down in no time. So glad to finally have heat during the winter that is not baseboard heat as well. We will call them for any of our HVAC needs and have referred them to others as well.

The representative of C3, Chris, was efficient in his work performance, knowledgable about his assignment and explained preventive actions that we could take to prolong the life of our cooling units. Chris also offered recommendations on how to keep our house cooler during spikes in temperatures that put excess demand on the equipment.

I'm giving C3 Heating and Air a great review because of the awesome experience I had with the repair of my AC unit on August 2nd. It started with them giving me a quick follow up call from my submission on their website. I like how C3 did not have me waiting hours for them. They were very prompt with staying in the estimated time arrival. I love the reminder of the appointment; they are very tech savy with communication.Tyler came out and he was very proficient, polite and professional. He found the issue with my AC unit, ordered the part and quickly returned to fix the unit. Based on this experience I will be calling back for a heating and air tune up before winter. I would also recommend C3 to my friends and neighbors too. Thank you C3.

I live in an older home and the air conditioner has never worked well. Tyler came out and worked miracles. The unit was non-working and by the time he finished, my house was cool and comfortable. Kudos to Tyler!

Great experience working with Tyler! He tuned up our system and replaced a part to help our unit extend its life a bit longer. Highly recommend working with them!

I chose C3 Heating & Air, Inc. based on one of their customer’s recommendation and after reading great reviews submitted by other customers. I had a 2 year-old Trane heat pump with a dead compressor and I wanted a second opinion from a company other than the company that installed the unit.
Jennifer was very helpful and she asked me very thorough questions before she scheduled an appointment for me with Tyler, the next morning.
Tyler was on time and he listened to my issues with the heat pump. He was very thorough in his diagnosis and he provided me with a very detailed scope of work required. This included oversights by the previous company. Should I decide to have C3 replace my compressor, Tyler also provided me with an estimate of cost including additional options.
Tyler is very professional, very thorough, and has a great work ethic. He answered all my questions and concerns.
I plan to use this company again in the future as I signed a new service plan agreement with them. I highly recommend C3 Heating & Air, Inc.

On 02/14/25, Tyler with C3 Heating & Air, Inc. replaced my faulty Trane compressor. Once again, Tyler was very thorough, knowledgeable and very professional. He kept me informed on what he was doing. The compressor was under warranty, however, the labor was not. I opened a case with Trane. Tyler gave me a very detailed description of the work, including pictures, to submit to Trane. As a courtesy, Trane offered to give me $450.00 toward the labor.
Thank you Tyler and C3 Heating & Air, Inc.

We’ve had a great experience all around. The office was very accommodating and Chris was very thorough, efficient and personable in serving my property in Glen Allen, Va. Looking forward to C3 Heating and Air servicing all of my properties going forward.

A technician was sent to our home the same day we called for assistance. The technician Ben Lee did his diagnosis and know exactly what the issue was and had it resolved in a very short time and our system has been working wonderfully ever since