C3 Heating & Air, Inc

Used this business through our rental company when the AC in our house stopped working. After waiting 3 hours after our scheduled appointment for someone to show up, I called the business and they told me “He skipped your house for some reason.” And assured me that he- the worker assigned to fix our unit- would arrive at our house at 3pm and would notify us when he was on his way. After 4pm with no contact whatsoever, I called again. They told me they reached out to the rental company instead of the point of contact, that he just left his appointment, and should finally be on his way.
To be fair, when he arrived he recognized and fixed the problem quickly.
My issue is with the customer service and disorganized process we had to go through. Absolute disregard for others time, lack of communication, and minimal effort to rectify the scheduling issue that they caused. Wouldn’t recommend to anyone that needs quick service.

Update: C3 continues to be excellent. Nick Hogue came out today to perform biannual maintenance on the HVAC system. He was so nice and added on my boiler maintenance as well. Since this was unexpected upon his arrival, he did not have the parts for my boiler. He took the time to go and get the correct parts, came back and did all maintenance. He even cleaned the air exchanger coils as they had gotten real dirty.

Today is Thanksgiving and I am thankful for C3! Our house was a little cool yesterday and I had a gut instinct that something was off. I think our backup heat (oil furnace) wasn't coming on when it was supposed to. They came out the same day (day before Thanksgiving) and fixed it. However, last night (night before Thanksgiving) it was HOT in our house (80F instead of 70F). the furnace didn't turn off for some reason. So we called again. They suggested we turn off the thermostat. At first that didn't appear to work. I could still hear the furnace boiler burning. But at some point in the night the furnace went off and the base board heaters cooled off. However, C3 still came out this morning (Thanksgiving day) to make sure everything was working well. They even figured out the problem was in the thermostat program. So they programed our thermostat differentials. Now AUX HEAT will come on within 2 degrees of desired temp but the furnace will only come on if it drops 4 degrees (or something like that). Anyway they came out twice (once on a holiday) and fixed it for no charge since it is within the first year of a new install.

I also used this company at our former address for issues. They were always courteous, on time, and fixed any issues at a reasonable price. They even would let us know if there wasn't a problem!

My mom has used C3 at her rental property. They were able to diagnose that her problem was actually a Dominion electrical issue. The electricity supplied to the house had an issue that Dominion needed to fix.

Mom will be using C3 to install a new HVAC at her current residence where there is currently no unit.

I cannot recommend them highly enough. They are good people. Honest, courteous and reasonably priced.

Thank you C3!!!

The technician, Nick who came out to service my HVAC units under my yearly maintenance plan was very professional and courteous. He was knowledgeable and answered all of my questions. I would highly recommend C3 Heating & Air for all of your HVAC servicing needs. Very reasonable and dependable company to do business with! Thank you C3 Heating & Air Inc.