Hadeed-Mercer Rug Cleaning, Inc.

All I can say is totally awsome service from beginning to end.

We had a light colored oriental rug in the dining room, between the spills and the cats it was a wreck. Hadeed fixed it up, got it cleaned, fixed the edges...looks great again. We have it in the master bedroom now. They are coming for the front hall and living room rugs next week. I'm sure they will look just wonderful when they bring those back.

Since I had never used a rug cleaning service before Hadeed-Mercer Rug Cleaning, I'm not sure how it compares to other rug cleaners. It may be completely comparable. If so, I'm not sure how valuable the service is.

I recently sent 4 small rugs (three 5'x8' and one runner) to Hadeed-Mercer to have them thoroughly cleaned as they are all 9 year old wool rugs that have only ever been cleaned with a rental steam cleaner. Initially, I was very excited to spend the money and know my rugs would be cleaner than ever when they came back.

The pick-up/drop-off service is wonderful! I wasn't going to be at home during any of the available windows, so the rugs waited on the porch for pick-up and were dropped off there per my request. It was extremely luxurious to have the rugs picked-up rather than to have to take them somewhere myself.

The rugs were gone for a couple of weeks. This was not a problem for us as we were on vacation, but others should be aware that the service did not involve a speedy turnaround.

All the employees I dealt with were very friendly and orderly. Notifications came as necessary, and the process was made extremely clear. The cleanings were done during an advertised sale period. Of course, the sale was offered to gain the customer's attention for upselling other services that cost much more than the rugs' replacement costs, but there was no pressure to purchase these extra services.

Eventually, the rugs arrived back home (after I sent an inquiring email), and we opened the first one. Immediately, I noticed the back of the rug looked quite dirty. We unrolled it and noticed the surface of the rug had fuzz and pet hair and even some kind of wood chips on it. As we don't even have a pet, I was quite disappointed know someone else's dirt had been spread to our rugs. We flipped the rugs over to vacuum the backing. How upsetting to see grit all over the floor when we were finished! The company claimed the grit is actually just the rug backing breaking down. I'm ok with that explanation, but I'm not ok with the fact that they apparently never turned our rugs upside-down during the cleaning process.

In summary, it will save you a lot of money to rent a steam cleaner and clean your rugs yourself. I was under the false impression that paying several hundred dollars for professional cleaning of 4 small area rugs would gain us rugs that were cleaner than we could clean them ourselves. In truth, our normal process of sunning, shampooing, and then vacuuming the rugs upside down gets the rug much cleaner and only costs about $25 including shampoo. Plus, the rug never leaves the house or acquires someone else's hair and lint.