All reviews for Advanced Plumbing, LLC

Advanced Plumbing was very responsive and right on time. I asked to have a commode serviced and the tech noticed a problem with the sink faucet so he tightened that while he was there and checked the other bathroom too. I will definitely call them again.

Called regarding issue with low faucet flow, Reef the technician was on time, friendly and was able to quickly diagnose and solve the problem. Also was happy to take on a plumbing issue of opportunity when someone else in the house mentioned some issues with a bathtub. Cost was very reasonable. Would call again in a heartbeat and would recommend to anyone in the Richmond area, only complaint is that we have another house that's outside their service area.

Called with a basement extractor issue. Came the next morning and determined the motor burnt out. It was replaced within 2 hours. Highly recommend their services. They are my “ go to” for my plumbing needs.

I have used Advanced Plumbing for the past 8 years and they have been nothing but great. Recently I installed a new dishwasher and the hot water pressure was to low. After calling Justin, he sent a great plumber 'Reef' who was on time and was able to identify the source of the problem and resolve the issue in a very timely manner. I highly recommend Advanced Plumbing, they have a skilled workforce with a team that is looking out for the best interest of their clients.

I would like to say this has been a exhausting journey that taught me many lessons. It all started with a leak in the crawl space. Not having much experience being in a home, I took advice from others. It started with a home warranty, google search, then picking someone. I tried several businesses to include the home warranty. I came across Advance Plumbing and a perfect gentleman named Justin arrived for the estimate. He diagnosed the problem and advised the best action to take. It took a few days to get the quote back, so I tried others. The ones I tried were not as professional as Justin. When I finally got the quote from Advanced Plumbing, I thought the price was steep. While looking for a lower price, I picked up on things that struck me as odd from people not returning calls to plumbers mentioning using temporary fix solutions. Justin gave a permanent solution. I thought about it for a few days and chose right. A perfect gentleman named Travis did the job and I couldn't be more appreciative. Fast forward I had a minor problem with an unrelated clog. I missed communications with Justin so took a chance with the home warranty. It was a complete waste of time and money. The company sent was totally unprofessional and didn't give 2 cents about fixing anything. The clog ultimately got fixed by another plumber but it brought me back to this. Advanced Plumbing. I would give them 10 out of 5 stars. Be patient and let these guys fix the issues you my be experiencing. Don't let the prices chase you away. Advanced Plumbing have highly intelligent men and women on their team. You are investing in other people and their families as well. They did the hard part of getting the education and training and are damn good at it. I'm the last person to kiss up to anybody, but these guys are without a doubt the best in the field. I highly recommend the organizations and stand by them. If you are having doubts, leave them now and look no future. I really don't write reviews, but its my duty to pay respect when its due. Advanced Plumbing is A+++. I will only deal with them from here on out. Peace and love family!

We can't recommend Advanced highly enough. We had moved into a house which had some massive issues with a leaking sewer line (old cast iron pipes). We saw that it was leaking into our crawl space, but had no idea of the leak's origin - since it was coming down from somewhere inside of the walls. Justin with Advanced came out to give us an estimate, and was able to exactly pinpoint the leak after taking a quick look at our system. We were impressed, seeing as a different plumber had been out to the house to give us an estimate before Justin, and had completely misdiagnosed the issue.

Advanced sent workers out within a week to replace the pipes - these guys were super courteous and informative while they worked on the line for 2+ days getting it all straightened out. They even connected an old sink and replumbed it for us while they were at it, even though it wasn't in the original contract. We'll definitely be going back to Advanced for any plumbing issues in the future!

We were hit with the unfortunate need to have our sewer line replaced, and Advanced Plumbing was recommended by our neighbors, who have worked with the company before. While we clearly weren’t thrilled by this need, the professionalism and care from the guys at Advanced made it bearable. Replacing a sewer line is a big undertaking, and the rate quoted for the work was very reasonable. They were transparent about the how’s and why’s of their work, and as with nearly every large job on an almost 80 year old home, there were some snags. These snags were NOT the fault of Advanced Plumbing (old city/old house), and they were handled quickly at no extra charge to us. I would recommend them to anyone and will be using them in the future.

Travis called to confirm details of the appointment prior to arrival. Upon arrival he assessed the issue and proceeded to do the repair. It was completed in a timely manner and off he went.

Was anticipating an expensive repair but was pleasantly surprised and relieved. The two technicians were so great and found the issue was not what I had expected - it was a simple repair. I have used Advanced in the past and will continue to use their services.

My Manager called and said hot water is not coming., upon speaking with Justin, he immediately offered help! He is true assets to the company. On a July 4th weekend he offered his services. I’m proud to say I’m dealing with one of the best plumbing company in Richmond. 👌🏼👏🏼

The owner of Advanced Plumbing called me back. After reviewing the situation he agreed that the second call should have been a service call, and he would be happy to refund the charge. Justin, thank you very much for responding. If I have the need for a plumber in the future I will give your business a call. Thank you.

I called Advanced to fix leaks on clawfoot tub in bathroom. Plumber replaced overflow and drain and said it was fixed, $300.00. When he left and I cut the water on, the tub still leaked. I called Advance back, they sent out a second plumber, the next week. He tightened down original work, which he said was leaking, but now said I also had a leak at my faucet. I told him I would handle that as it was a new faucet. He then proceeded to charge me another $190.00 despite only working to tighten the original repair. He did nothing else. The lady in charge of scheduling, Julie, was very nice and professional in trying to resolve this for me. She went to her management, who lowered the second charge from $190.00 to $120.00. Nevertheless, I am unhappy to be charged for what should have been handled on the first call. How difficult is it to check out both faucet, overflow and drain for leaks the first time? Call backs should not be billed, again, for shoddy work. That was an expensive lesson.

We've used Advanced for years, both for plumbing and gas lines. They show up on time, and they answer any questions we might have. The owner, Justin, is accessible if needed. We'll stay with Advanced!

I've used Advanced Plumbing several times over the years, and they've always done a great job. Everything from spigots, to shower pressure, to hot water heater repairs, and new lines for washer/dryer, they've always arrived as promised and got the job done. I don't hesitate to call them at all when I have a plumbing issue. Their mechanics are always professional and friendly, and make sure you're taken care of. Thanks Advance! Highly recommended!

Very personable and professional. Very knowledgeable about plumbing repair.

I love these guys. They are smarter than me so I trust them completely to do a job without me looking over their shoulder the entire time. I'm very happy with their service and will continue to use them.

Love this outfit, my go-to plumbers since 2022 for large (lead service line replacement, renovation work) and small (water filter bypass installation) issues. Responsive, honest and reliable!

One of the most professional plumbing service companies I've worked with. Prompt response, knowledgeable service and even followed up ensure job was completed. Highly recommend!

Everyone, from the owner, Justin, to his expert plumbers, to his nice, kind, office staff, are excellent--thoughtful, caring, friendly, and fair. They have done an enormous amount of work for us throughout our home. Justin offers options and helps us navigate through difficulties. We are grateful to have them as part of our household "team".

John and Daniel were ABSOLUTELY WONDERFUL!

Had a kitchen sink leak that we thought was coming from one source, and they thoroughly searched and tested sources to determine the leak. We were wrong. The cause of the leak was from a different source. They were able to fix everything in less than 15 minutes, after assessing it.

They were very kind, helpful, and insightful. Laila, who took my call, was also helpful and offered stellar customer service. I highly recommend them.

I don't know how one becomes a master plumber, but I am sure that is what John is. He was able to tell me the year when the horrible pipes we have were first used, why builders switched to them, and how they hold up against different kinds of pipes. His expertise is unparalleled.

I was referred to Advanced Plumbing by a master plumber, and I'm grateful to have used this company.

It’s easy to write a positive review for trade work when everything goes great and costs less than you planned. It’s easy to write a nasty review when everything goes wrong and costs more than you expected.

Advanced Plumbing has given me the chance to review a job that did not go well and yet they made right.

The gory details of what happened are not particularly important. We needed three leaky faucets and one leaky pipe repaired. It took longer than expected and cost more as a result. And everything wasn’t really fixed when they were done.

After we (I hope fairly reasonably) communicated our concerns, Advanced Plumbing sent a technician back (for a few hours) to clean up the loose ends at no charge. The repairs were all done to our complete satisfaction. Then, on their own accord, they reviewed the complete situation and refunded us about 25% of the total invoice.

I am sure Advanced Plumbing’s business model does not include messing things up and working for free. I’m sure they always want to get things right the first time and as quickly as possible. But when things went wrong (as they will for all of us), Advanced Plumbing stepped up and did the right thing. I’ll be calling them back.

Everyone involved in our project was friendly and very professional. They did the work quickly and at a fair price. Would recommend them to anyone.