Water Damage Restoration reviews in Richmond, Virginia

Melvin and Brian came out to help us with our water damage restoration after a flood. They removed all the damaged flooring, did a great job cleaning up, and treated any remaining mold. They set up dryers to make sure the subfloor was completely dry. Melvin also gave us helpful advice about an old dishwasher electrical connection and said he would follow up with us. We are expecting the next crew soon to install the new flooring. This company is a great choice if you have an emergency flood or need restoration services. The whole team has supported us from start to finish. Our insurance company was also happy with their accurate estimates and detailed documentation, so they didn’t need to send an adjuster. The work has been honest, fair, and exactly what was needed.

I had a problem with water leaking from upstairs, so I called Fast Dry Water Restoration to check it out. Some other companies also came by and suggested expensive repairs, but Brian from this company gave me helpful advice on a simple way to fix the water issue myself. He even came back later to review what I had done and assured me everything was fine, and there was no need for more work. They didn’t charge me anything for their time or advice. I truly appreciate their honesty and integrity, and I would definitely recommend them to anyone needing water damage restoration.

after noticing a strange smell in my laundry room, i was worried about possible water damage. another company tried to convince me to tear out my drywall to look for a leak, but i wanted a second opinion. i contacted this water damage restoration team in richmond, and melvin came out quickly. he used real moisture detection tools to check for any hidden water issues and showed me there was no water damage, so nothing needed fixing. melvin explained everything clearly and even gave me a great tip to get rid of the smell, which really worked. they were honest and professional, and i really appreciate that they didn't try to sell me unnecessary services. if i ever have water damage in the future, i'll definitely call them again.

The water damage restoration team was truly fantastic when I needed help the most. After returning home from a short trip, I discovered that our toilet had overflowed, causing water to spread through our hallway and down into the basement. Brian and his crew arrived late at night and worked hard to remove the water, take out the damaged baseboards, and set up their drying equipment right away. Melvin took over the next day and did an excellent job. He explained every step of the restoration process and made sure I was updated during the four days it took to get everything under control. Melvin and Brian even removed wet insulation from our basement that another company said they would leave for several weeks. I highly recommend this team for any water damage restoration needs. Their quick response and thorough service made a stressful situation much easier to handle.

early one morning, my wife heard water running and found water pouring from our bedroom ceiling. it was shocking to see several rooms in our Richmond home quickly fill with a few inches of water, and our bedroom got completely soaked. the problem was a cracked pipe in our fire sprinkler system right above our bed. after we called our insurance company, they suggested a few restoration companies, but we chose 𝗙𝗮𝘀𝘁 𝗗𝗿𝘆 𝗪𝗮𝘁𝗲𝗿 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻. Brian arrived at our house in less than an hour, and his team showed up ready to work shortly after. they immediately got started with water extraction, moving out our wet furniture, and boxing up our clothes. by the end of the day, the house was clean and the water damage was under control. there is still more restoration work to be done, but we feel confident knowing the team will continue to do a great job. everyone has been very professional and respectful, always taking the time to answer our questions and keep us updated. we’ve spoken with Brian daily since the first day, and he always responds quickly when we need anything. if you ever have a water emergency in Richmond, i definitely recommend this company. their crew knows water damage cleanup and makes a stressful situation much easier to handle.

We are extremely pleased with the water damage restoration service we received. After discovering a major leak in our upstairs bathroom, water started pouring through the ceiling. We quickly called a plumber to stop the leak and then reached out for help with the damage. The team responded fast, cutting open the ceiling and walls as needed, and set up equipment to dry everything out. Brian, the estimator, came by and provided a clear and thorough estimate, which was sent to our insurance. As soon as everything was approved, the crew got started within just a few days. They finished the bathroom restoration in only two days and completed the repairs throughout the whole house in three days. The results are incredible – you would never know we had water damage at all. We also had to replace some flooring due to the water, and the new installation is fantastic. The team made sure everything was properly fitted, with all the trim in place, and the floors look beautiful. The entire process made us so happy, and we highly recommend this company to anyone needing water damage restoration services!

Our house is only a few years old, and after being away for a while, we came back to find water damage caused by heavy rain and issues with water getting in through a window. Water had leaked through the window seal and a crack in the foundation, which led to mold on the framing and baseboards, plus soaked carpet days after the rain. We called for help and Brian from the water damage restoration team arrived at our home quickly, in less than half an hour. He explained the whole process and gave us honest advice about insurance, helping us avoid a claim that wouldn’t have worked out. The crew started drying things right away, then removed and dried all the affected areas to stop further mold and damage. They also figured out the cause of the water intrusion and coordinated with other professionals to fix the poor exterior drainage and landscaping issues, making sure the problem wouldn’t happen again. After that, the team rebuilt everything inside, and the repairs were actually better than the original construction. Their knowledge about water damage and restoration was impressive, and everything was done quickly and smoothly. We’re very happy with the results and would rate their service higher than five stars if we could.

my 91 year old father-in-law’s basement in richmond flooded after some heavy rain, and it was a real mess. water had soaked everything, there was mold starting to show up, and the smell just kept getting worse. i called a water damage restoration company and got in touch with brian. he listened carefully as i explained what was going on and was very respectful of my father-in-law’s situation. brian quickly arranged a time to come out and check the damage, gave us a clear estimate, and let us know when the restoration work would begin. brian’s estimate for the water removal and mold cleanup was fair, and he set a date for the crew to start. once the team arrived, they were very professional and polite, working hard to dry out the basement, remove the mold, and get rid of the musty odor. brian even came back the next day to look over everything and did some extra work to make sure it was all finished perfectly. i’m extremely happy with the results. brian made sure that my father-in-law and i were completely satisfied with the water damage restoration service. i definitely recommend them to anyone in richmond who needs help with flooding or water damage.

i feel so lucky to have found 𝗙𝗮𝘀𝘁 𝗗𝗿𝘆 𝗪𝗮𝘁𝗲𝗿 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 when i needed help with water damage and mold in my house in richmond. i had a few other companies come out to look at the water damage caused by an AC leak, but most of them tried to make things sound a lot worse than they really were, recommending way too much work for a really high price. brian was the only one who looked at the real situation, explained what actually needed to be done, and didn't try to scare me into unnecessary repairs. the service was excellent from start to finish. they were honest, professional, and kept me updated throughout the whole water damage restoration process. the crew did a fantastic job cleaning up, removing the mold, and fixing everything that was affected by the leak. i really appreciated how reliable and trustworthy they were. it's not often i write reviews, but they truly deserve to be recognized for the great work and strong ethics. if you need water damage restoration in richmond, i highly recommend them.

we had some broken pipes in our house in richmond, and the plumbers accidentally left the water running. i called for water damage restoration, and the team arrived at the property really quickly. at first, i thought the damage was much worse, but luckily most of the water from the upstairs bathroom leaked right into the downstairs bathtub and went straight down the drain. the technician told me the situation wasn’t as bad as it looked, and that was a huge relief. brian was excellent at keeping me updated, explaining every step they took, and even sent photos after they finished the cleanup. he made sure i understood the billing process and let me know i could file a claim with my insurance, so there were no unexpected costs. the entire crew was very professional and took care of everything, cleaning up so well that you couldn’t even tell there was an issue. since i was out of town, it meant a lot to be able to trust them with my home. overall, their service really impressed me, and i would definitely recommend them for any water damage restoration needs in richmond.

The water damage restoration team came to my home today and did an outstanding job. They were very professional, knowledgeable, and worked quickly and efficiently to take care of everything. Brian and Melvin were especially helpful, explaining the whole process and what would happen next with the tear out and restoration. Their attention to detail and clear communication made a stressful situation much easier to handle. I highly recommend this team for any water damage repair needs.

I had a fantastic experience with 𝗙𝗮𝘀𝘁 𝗗𝗿𝘆 𝗪𝗮𝘁𝗲𝗿 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 when a water line behind my refrigerator leaked and damaged my hardwood floors. Brian and the rest of the team handled everything from beginning to end, including organizing contractors to move my furniture and appliances, and making sure my floors were restored perfectly. When I noticed my washer hookup was leaking after the appliances were put back, Brian quickly sent someone to fix it right away. Since I’d never dealt with an insurance claim before, I had a lot of questions, but he was very patient and explained everything clearly. The crew arrived on time, worked efficiently, and acted very professionally. I’m extremely happy with the results and highly recommend their water damage restoration services!

I had a pipe burst in my downstairs area and found out about it in the evening. I got in touch with my insurance company, who told me a restoration company would reach out. Brian called me within minutes, and then he and Melvin showed up at my house quickly after our call. Brian right away found where the water was coming from and stopped the leak, taking care of everything to prevent further water damage. Melvin helped him and they both stayed late into the night working hard. I had to get up early for work, but I was able to go to bed knowing my home was in good hands. Every day, a team came by to check on the drying process and make sure everything was going smoothly. They always kept me updated on how the water damage restoration was coming along. In less than a week, the entire area was dried out and treated, and they made sure to keep the rest of my home spotless during the whole process. If you ever have a flood or water emergency in Richmond, I definitely recommend calling these professionals. They made everything much less stressful, and the whole process was handled quickly and smoothly.

After a big storm in Richmond, we needed help with water damage in our home. The team sent Melvin to check out the damage and explain the whole water restoration process to us, including how to work with our insurance. He made everything really clear and easy to understand. Later, Brian became our main contact and handled the setup of all the drying equipment and the removal of damaged materials. Both Melvin and Brian were very professional, knowledgeable, and guided us every step of the way. They really helped us get our home back to normal and made sure we got the most out of our insurance. We highly recommend their water damage restoration services to anyone in Richmond!

A plumber recommended we contact a water damage restoration company to inspect our crawl space for moisture, possible mold, and other water issues. Brian came out the next day and was extremely professional and polite. What impressed me most was Brian’s honesty—after checking everything thoroughly, he explained that there was no need for any restoration work or an insurance claim at this time. It was a relief to get a straightforward assessment without any pressure or unnecessary upselling. Because of this trustworthy service, I’ll definitely call them first if I ever have water damage problems in the future.

After a dishwasher hose failed, we had water damage in our home that affected both the upstairs and the lower level, including the ceiling panels, a ceiling light, and our newer Pergo flooring. Melvin from 𝗙𝗮𝘀𝘁 𝗗𝗿𝘆 𝗪𝗮𝘁𝗲𝗿 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 came out to inspect everything and was extremely professional. He spent time carefully checking all the affected areas and explained the restoration process so we felt comfortable with what needed to be done. Melvin also answered our questions about sump pumps and gave helpful advice. With the heavy rain we’ve had lately, it’s reassuring to know we can rely on such knowledgeable help for water damage repairs. We’re grateful for the thorough and friendly service.

I would definitely recommend this water damage restoration company to my family and friends in Richmond. After looking into several businesses, this team stood out as the most dependable and capable of handling the entire water damage and mold removal process. From the very beginning to the final steps, we felt confident that we were in expert hands. They answered all our questions about the water damage and mold with clear, knowledgeable explanations and handled everything quickly and thoroughly. The quality of their work was excellent, from setting up strong containment barriers to carefully removing the damaged wall and then rebuilding it. After their work, the third-party mold testing results came back clear, which was a huge relief. Our situation involved water damage and mold growing in a tough-to-reach area inside our small HVAC closet. They even coordinated with HVAC professionals to temporarily move the hot water heater and HVAC unit so they could get to the area and then worked with the rebuild team to put everything back together. When the condo management in our building scheduled hallway repairs at the same time, Brian, our main contact, immediately coordinated with the condo project manager to make sure everything ran smoothly. Melvin and the rest of the crew showed up on time and worked seamlessly alongside the other building repairs. Even with these extra challenges, the whole project was completed right on schedule and without any issues. Everyone we worked with was friendly, professional, and made the process easy for us. This company is an outstanding choice for anyone in Richmond needing water damage restoration and mold remediation.

Fast Dry Water Restoration did an amazing job when our kitchen had water damage and flooded. They quickly came out to clean up and dry everything, and made sure our home was safe and dry. After the water was gone, Melvin also helped with some final touch-ups once the new floors were installed. Everyone on the team was friendly, polite, and very helpful. It was easy to reach them whenever we had questions, and they always kept us updated during the process. Even though the whole restoration took a little longer because we had to wait for the flooring subcontractor, everything turned out great in the end. I would absolutely recommend this company to anyone needing water damage restoration and would call them again if I ever need help in the future!

After a recent heavy rainstorm in Richmond, our basement unfortunately flooded and caused a lot of water damage. I contacted 𝗙𝗮𝘀𝘁 𝗗𝗿𝘆 𝗪𝗮𝘁𝗲𝗿 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻, and Brian and Melvin were truly fantastic throughout the whole process. They arrived just a couple of hours after I called, quickly inspected all the damage, and set up powerful dehumidifiers and air scrubbers to help dry out the space and clean the air. They carefully moved our belongings to prevent further damage, and even put up a barrier at the basement stairs to keep any dust or mold spores from getting to the rest of the house. Brian and Melvin made sure to remove all the ruined drywall, bagged it up neatly, and placed it out for disposal. They were always professional, hardworking, and very communicative, letting me know each step of the restoration process. They turned a stressful situation into a smooth and positive experience. I highly recommend their water damage restoration services to anyone in Richmond who needs help after a flood.

I usually don’t write online reviews, but I wanted to share our great experience with 𝗙𝗮𝘀𝘁 𝗗𝗿𝘆 𝗪𝗮𝘁𝗲𝗿 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 after they helped with water damage at my elderly parents’ house in Richmond. We spoke with several companies about water damage restoration, but choosing them was the best decision we made. Brian was very patient and clear in his communication with me and my parents, making sure we understood every step of the process. The team started the project right on schedule, arrived on time each day, and treated my parents’ home with a lot of respect and care. Everyone was professional, polite, and kept their word throughout the job. Now we feel confident and relieved as my parents settle back into their restored home.

We reached out for help after discovering some water damage and mold growth in our home. From the first phone call, Melvin was extremely helpful, making sure someone could come out the next morning and answering all our questions with kindness and understanding. Brian came to do the initial inspection and took time to walk us through the whole restoration process, honestly explaining what was needed and giving us a clear recommendation. We booked our water damage restoration right away. When Brian and Melvin came to do the work, they were both very professional, friendly, and patient. They worked hard, safely, and efficiently to handle the water removal and mold remediation. The job ended up needing an extra day, and Brian returned the next morning to complete everything. Since I work from home, I appreciated how considerate they were—there were no interruptions to my workday at all. After the work was finished, Melvin helped us with the payment process and was just as friendly and supportive as before. Overall, we highly recommend booking your water damage restoration services with this team!