Water Damage Restoration reviews in Rockville, Virginia

We recently had repair work completed on our home following water damage that affected our kitchen, pantry, and two bathrooms, and we couldn’t be more pleased with the results.

From start to finish, Aaron, David, Jason, DJ, Amenti, and Tony were professional, thorough, and clearly experienced. They took the time to properly assess the damage and walked us through each step of the mitigation and repair process, which gave us a lot of confidence along the way.

One area that really stood out was the crawlspace. It had been impacted more than we initially realized, but the team did an excellent job cleaning and treating it. Their attention to detail and commitment to doing the job right was evident throughout the entire project.
The work in the kitchen, pantry, and bathrooms was completed to a high standard, and everything looks and feels solid and clean again. It’s clear they didn’t cut corners and made sure all moisture issues were fully addressed.
Overall, we are extremely happy with the job performed and truly appreciate the hard work and professionalism of the entire team. We would absolutely recommend them to anyone dealing with water damage or needing restoration work.

Service was outstanding

Juma Jackson Josh

You recover why they restore. Greatest experience

Very professional and efficient, highly recommend Kerrick!!

The company staff was very dedicated and did a wondeful job.

They were very professional. They really worked with my crazy work schedule. Thanks a lot

They were great very professional, Chris Smith the man in charge was great would recommend to ANYONE

Michael, Garrett, and Kevin were amazing! Very professional! Highly recommend!

Great company to work with! Cleans up sewage and food waste. Excellent customer service! Very respectful of property! Highly recommend!

Mike B is amazing and informs you step by step of the process. He’s very knowledgeable of his job and has great customer services.

JUMA and Jackson were very professional and knowledgeable about their job. Very nice young men and definitely an asset to your company.

Thank you, Flora Banks and Queneva Johnson

Spent a week with daily visits from Rainbow's team of technicians drying out our water damaged home. Enjoyed meeting everyone of them, very knowledgeable, friendly and efficient.

Rainbow International has provided superior service to our customers on multiple occasions. Their staff has shown consistent competency, and more importantly, compassion while handeling water mitigation, mold removal, and fire cleanup.

Such a wonderful experience working with all of the crews from Rainbow Restoration! From the mitigation process to the rebuild, everyone was so helpful and communicative.

Whoever drives the van with the license plate UJB-3799 on 4/10/2023 gives your company a bad image. They blow through stop signs and cause people to slam on their brakes. They speed. They do not signal when they change lanes. When you have an employee that drives a company vehicle they are a direct representation of your business. This employee needs to do better.

Expectations exceeded! I own a small contracting firm that specializes in historic restoration and as a builder and developer, I realize that I am very particular, that being said, I have worked with other remediation groups in the past and none of them been nearly as professional as Aaron and folks at Rainbow International. Thank you doing exactly what you said you would do, in less time then we initially discussed.

Honest. In a world where so many water mitigation companies are out to only raise the net income with shady tactics, Rainbow is one of the only ones that I can take what they say at face value and know it needs to be done.

Homeowners and Adjusters alike can count on them.

Having worked for a general contractor for 6 years in commercial construction, I can safely say that I have never worked with a more incompetent group of people. Keep reading, this story should be entertaining.

My water heater flooded my kitchen on June 14th. They were contacted (and to their benefit, came out) the next day to put in fans and a dehumidifier. It is now July 10th, and they STILL have not gotten around to tear the floors up. It's been one excuse after the other. Multiple project managers and supervisors FROM RAINBOW have come to my house to say "damn man, this is pretty bad, why hasn't this work gotten done?" I don't know Mr. Project Manager, why don't you tell me, it's your company. My claims adjuster (Travelers) actually told me to go with another contractor because they weren't getting the work done. When that contractor came out, he pointed out a bunch of stuff that rainbow did wrong, and said "I can't believe they just left your house like this for 4 weeks".

When their men came out (2 weeks after the flooding) to pull insulation out of the crawl space, they forgot their headlamps. I looked down in the crawl space while they were working, and saw that both of them were using their phones flashlights to do their work. I asked them if they needed a flashlight or something, and they just said "naw we good". Okay. They left a bunch of insulation pulled down in my crawl space, and from what I can tell, had no intention of coming back out to finish the job.

They have had their fans and their gigantic dehumidifier in my house for FOUR WEEKS now, and you know what? I may actually get to keep them. I may have to look into the abandonment laws in my state, because this company has never contacted me one time. Every single time something got scheduled, it was because I called them to remind them that they needed to send someone out to my house.

This has been the most disgusting display of incompetence I have ever seen. Their project managers need to be fired. Whoever hired them needs to be fired, and whoever hired those people should retire.

We had a small flood that caused major damage. Rainbow came in and everything has been amazing. They've removed the damaged floors, packed and stored two full rooms of furniture and stuff, and have been communicative and available at every point. I keep asking what I can do during this process and Manny tells me every time "you've been inconvenienced enough. We'll take care of you from here". I can't imagine going with another company and I'm so glad we didn't!!

Update: Changing review to Five stars as they have dealt with the individual.

They do not vet their drivers; one of them cut us off the highway ran into to traffic cones. Had big traffic cone stuck and still kept driving proving major safety hazard. They then veered across three lanes traffic almost hitting several vehicles.