Appliance Repair reviews in Springfield, Virginia

Max Faidi, certainly represented Alliance Appliance Services well. He was on time, knowledgeable, and efficient. We are truly thankful our oven issue has been resolved and for Alliance Appliance Services sending a technician with these qualities, and outstanding customer service. We would certainly do business with this company again in the future, if needed. Thank You!

Max fixed our washing machine and our dryer, which has some issues around the same time. He was very professional and friendly, and a lifesaver in terms of quickly diagnosing and fixing the issues! He was very easy to schedule with and flexible when I needed to reschedule. I’ll definitely call Max the next time something breaks.

Max installed a gas cooktop in my home and provided exceptional service. He is quite a professional and personable guy. Especially these days..a positive, service call experience is valuable.

Appreciate Max diagnosing and fixing my LG dishwasher. LG wanted a flat rate fix when Max was able to get the part repaired under warranty.

Max does an amazing job. Replaced main control board on 20 yo kitchen aid built in. Thanks for a helping!

I would highly recommend Max. I called him with our issue and he knew exactly what the problem was. He showed up within hours, brought the necessary equipment and repaired our problem.

I highly recommend Alliance! They immediately sent someone out on Christmas when our dishwasher stopped working. The technician Zack was great, he checked everything from top to bottom to make sure he figured out the problem. He was very thorough. He answered all of our questions and was really helpful. He got the dishwasher to work again.
I am so grateful that they sent someone out that quick and on Christmas! That’s when we need the dishwasher the most. They are top notch when it comes to customer service!

Had an interaction that started with a brand mix-up regarding Miele and Bosch/Thermador. While there was some initial confusion, I ultimately appreciated the detailed clarification provided. The experience was a reminder of how important clear communication is when dealing with specialized appliance parts.

Max responded quickly to our request to help fix our oven fan. He ordered the parts needed and promptly fixed our oven. He was an excellent communicator and easy to work with. Will definitely call him again with appliance issues.

I received quick, professional and friendly service from Max as he replaced the motor in my dryer! Highly recommend him for any of your appliance repair needs.

Max F. was very professional- from quick responses to great service. I was pleased with not just the email communication but also the text updates to his schedule and arrivals.
What seemed like a basic diagnosis and repair to me turned into multiple visits- this wasn’t a reflection of his work, but more about the make/model not redponding (gotta love tech). He was determined to fix it, when many would just say “it’s done. Get a new unit”.
And he succeeded.
Great company. Highly recommended.

Two days ago, Max repaired my washing machine. Once the washer was fixed, I realized my dryer was not working. So today, Max came back to fix the dryer. And, again, he did a great job. Both machines are working perfectly. I hope none of my other appliances decide to stop working, but if they do, I definitely will be calling Max.

We had Max come out and install our gas stove. He showed up when he said he would. He completed the install in a timely manor. All business but cordial in every way. I would used them again for sure. Also the price was very reasonable.

Timely response to a refrigerator issue, but unable to diagnose the actual bad compressor. First visit 3/28/25, added freon - paid the $189 charge. On 4/2/25, the technician returned and flushed the system and refilled with freon, possibly due to dirty freon line undetected on 3/28, this time charge was $200. 12/23/25, recalled technician to address refrigerator not cooling; more freon added, charge was $189. Called the technician on 12/24/25 as the refrigerator did not cool as expected, was informed that it may be a bad compressor, but the technician did not have the equipment to test for compressor failure. I did not request a re-visit.

Max discovered he had the wrong part on the initial visit. He had to reschedule and order the correct part. He kept me updated throughout the process and returned as promised to repair the oven.

Alliance Appliance Service’s repairman was very knowledgeable about my clothes dryer and fixed it quickly. I was thinking I would have to buy a new dryer however their price to fix it was reasonable. I would use them again if needed. Thank you so much.

My dishwasher technician Alliance was very kind, easy to communicate with, prompt, knowledgeable, and efficient. He didn’t waste any time. He was polite and honest about what was truly wrong with my dishwasher and focused on getting it back to its brand new condition. I really appreciated his integrity; he didn’t try to upsell unnecessary or expensive parts, but instead focused only on what was needed to fully fix the problem. Highly recommend!

Big 5 stars for Max who figure out the problem with my washer got the new part now I’m back in business washing my clothes!🤣 exceptional work, Max’s was kind and courteous! Will recommend Alliance Appliance to all my friends n family🤠

Excellent experience! Max arrived within 3 hours of our call. We were convinced we'd need a new fridge, but he went out after assessing and returned within an hour from the parts shop with a new control panel. Our 2008 Maytag is saved. He couldn't have been nicer or more helpful! Highly recommend and we will call them again for all our appliance repairs.

I needed my cooktop replaced and when I called Alliance, Max responded right away and scheduled me within a couple of days. He showed up on time, was pleasant and knowledgeable, and quickly did the replacement. My new cooktop works great and I’ll definitely use Alliance again. Highly recommend!

Max was my technician to fix the fridge which was no longer cooling and he was wonderful to work with. Starting from scheduling to responsiveness to knowing his job, he made our lives easier. I would hire him again in a heartbeat.