General Contractor reviews in Springfield, Virginia

Our 3 week bathroom project took 3 months with weeks of no communication and when Graves did call, it was with excuses that had nothing to do with our job. Once completed we have called consistently for a warrantable item for 2 months and no response. They won't even pick up the phone or answer emails. On top of that, we now have a vendor threatening a Mechanic Lien on our house because they haven't been paid by Graves Design. Look elsewhere for your project and save yourself the drama.

We hired Graves to do a total renovation of our small condo in Old Town Alexandria. We chose Graves because the estimate Tom provided was much more detailed and thorough than any other we received. Also, Tom came up with some innovated ideas that we had not thought of. The design ideas by Caroline were awesome and turned out great. Throughout the process, the communication with Graves was always easy and straightforward. There were no hidden fees or extra costs. The price they quoted was the price we paid. Doug Graves was on the job site daily and he took over some of the most detailed aspects of the project and completed them himself. They came back and completed all of the follow on items quickly and within the project time promised. I have another project to do at the condo and I plan to use Graves Design again. They are true professionals.

Graves Design built us a beautiful family room addition. It was in the beginning/middle of the pandemic but Doug and his team got the job done. The addition required an existing slab and brick retaining wall repair, They cleaned original brick and reused it so the alteration is indistinguishable from existing retaining wall. It was a hustle and stop job, but Doug informed us why as we all worked through pandemic challenges. Though it took more time than we originally planned, it was worth it. We also appreciated that Doug stuck to the original budget (I'm sure at his own expense as cost of materials were going up). We absolutely love our new room and I recommend Graves because the final product was great and the cost was cheaper than we expected.

Doug Graves and his team completed a water damage restoration and a new kitchen and bath. They were personal, professional and took care of every detail. Would definitely hire them again, highly recommend them.

Graves Design and Remodeling is not a company you want to deal with in any remodeling process. What should have taken 3 months took over a year. We employed the owner, Doug Graves to redesign and remodel our kitchen. From start to finish there was nothing but problems. We signed a contract in August and went to his show room on Traford Ln. in Springfield which had recently been updated with some beautiful cabinets. His assistant drew up plans for us and we chose cabinets. The drawings were sent to us and upon review, I noticed several discrepancies in measurements. I brought these to the attention of the team and they made some changes, but I would later find out not all issues were remedied. Come October we inquired when the cabinets would arrive and to our surprise it sounded like they hadn't even been ordered. After all that, the cabinets still arrived in the wrong sizes. This set us back several more months as we ended up having to reorder several. On top of that, no trim was ordered. There were no kickplates, island trim or anything for moulding. Once the second order arrived, there were still problems with the island cabinets being too tall on one side. Doug suggested we just rig them and make the island an inch taller than the rest of the kitchen. I said absolutely not. I then sat up for hours one evening trying to think of ways to make it work so we didn't have to wait yet another few months for more cabinets. I came up with a plan and we ended up doing a two level island with a bar on one side to accommodate stools. As a customer, I should never have had to be this involved in correcting the contractor's constant mistakes.

Along with this, throughout the process Doug was hard to get ahold of and would never come to the home to check on things unless I insisted he did. Even then, he came once or twice over the course of 3-4 months of construction. Working with all of his subcontractors was ok, but they were not well coordinated. For instance, the countertop company showed up before the cabinets were installed. They said Doug told them that the kitchen was ready with cabinets. They came from a long ways away, so they measured what they thought would work. Of course they were wrong and we had to have new countertops cut adding more time to the process.

Beyond this, we had wood flooring in our living room that came up to our kitchen tile. I told the contractors countless times we only had a few pieces of wood to replace what they might need to move, so they should be extra carful to keep anything they could. On the day they removed flooring, a large part of the wood floors were removed without care. Most of it was splintered and thrown out onto the lawn. In the end we waited another month for them to go find something similar and make it right.

As the tile flooring went in, it was fine, but within a few weeks the grout started to crumble. After speaking with Doug and his assistants several times, we finally got one of his contractors to come back and dig out the grout to replace it. It lasted another several months and began to crack again in several areas. At that point I called, emailed and texted Doug, the contractors and his assistants with no call back. It seems the company is still around, but now run by Mayflower Construction. Doug is still the owner.

Just had my new shower installed and very happy with the final product. Graves team arrived on time, breaks down the process, used best materials, and completed the work in one day as promised. Greatly appreciate the ease of the whole process. My new shower is absolutely beautiful.

I highly recommend Graves Design and Remodeling as a trustworthy local company.

My wife and I are extremely satisfied with the work completed by Graves Design and Remodeling. We offer our strongest recommendation that you consider Graves for your future home projects.

We hired Graves to complete a master suite remodel, which included a full bathroom renovation, and annexing a bedroom to create a spacious walk-in closet and home office space. From the first conversation we had with Graves to the last day of the job (and beyond), we were treated like family. I cannot emphasize enough how important that is when dealing with a design and build firm. My wife and I had never hired a design and build firm before, or undertaken a remodel on this scale. The Graves team was patient, efficient, neat, respectful, trustworthy, and fair. The work product was catalogue worthy.

Our project commenced at the outset of the Covid19 pandemic. The Graves team responded by taking extreme precautions to protect everyone’s health and safety. Despite some pandemic-caused supply delays, our project finished ahead of the estimated completion date.

Towards the end of our master suite remodel project (but unrelated to it) we experienced other homeowner issues which required soffit and gutter work. I didn’t think twice about what to do in that situation: I immediately called Graves, who promptly scheduled the work to be completed. Their responsiveness is unmatched.

If you are so lucky to be able to work with Graves, you should look forward to Caroline’s beautiful design work, Chris. M’s customer-first attitude as a project manager, and Doug’s masterful experience as a general contractor. As a team, they are remarkable.

We look forward to working with Graves again and again.

Graves Design and Remodeling converted an unfinished basement space into a cozy extra bedroom. The project went very well, from start to finish. It stayed within budget, and the team was responsive and pleasant to work with. The work was extensive - they excavated and installed a new egress window, installed new lighting, switches, and outlets, built in a closet, installed and painted new drywall, installed new padding and carpet on the floor. The attention to detail and commitment to the project exceeded our expectations. I would highly recommend Graves Design and Remodeling to anyone looking for a home improvement contractor.

Knowledgeable
Courteous
Efficient
Well priced
And capable

They have completed plumbing, drywall and doors for me. My go to contractor!

Would absolutely recommend Everth for any project. Today he removed an old ceiling fan and installed a new light fixture. He is always polite and professional.

Outstanding Quality and Professionalism - Highly Recommend!

I hired Everth from E&J Virginia Construction to remodel my house and couldn't be happier with the results. I have worked with many contractors over the past couple years have been disappointed time and again. Everth finally delivered the quality and professionalism I was looking for.

His prices were very affordable, but what I was most impressed by was the exceptional quality of his work. Everth is very experienced and highly skilled in all areas of home remodeling - electrical, plumbing, tile, LVP, drywall, paint, etc.

The tile work was particularly impressive. Everth installed tile in two kitchens and a bathroom, and the results were amazing. His grout lines were clean, straight, and very professional looking whereas multiple other contractors that I had previously hired had failed to produce the professional results I was looking for.

For the main floor, I had a very specific pattern in mind for the LVP installation. I explained it to him once and he quickly picked up on my idea and implemented exactly what I wanted. I checked the measurements myself and they were spot-on!

Everth was also super helpful on the materials side. Whenever something was needed, he would send me links to the exact items so that I could order them and have them delivered. He knew exactly what was needed and made it very easy for me to manage the project.

One of the biggest improvements he made was fixing my kitchen floor. A previous contractor had installed self-leveling cement but did not do a very good job. Everth tore out all of the old flooring completely and redid the leveling from scratch and it came out excellent.

Everth pays close attention to detail and is focused on high quality results. He carries himself professionally at all times, and when I had questions he was always responsive, had good ideas, and was very knowledgeable. Also, anytime I wanted something changed or adjusted, he came back and reworked the item until I was completely happy.

I can confidently say Everth is the best contractor in town (and I have hired many). I would highly recommend him and would definitely hire him again in the future.

Best Damn Supply House North of The Wall