All reviews for Air 1 Mechanical Heating and Cooling

Air 1 Mechanical has been straightforward to deal with from the estimate to the installation to the follow-up for replacement of my old Carrier single-stage Heat Pump to a new state-of-the-art Carrier Infinity heat pump. Jay K. is a real pro and was exceptional to deal with throughout. He even followed up after the initial installation to install a collar system to properly seal the joints between the air handler supply plenum and ducts.

I also used Air 1 Mechanical to service our water heater and once again, Jay K., ensured it was performed professionally and also replaced a faulty under-sized expansion tank with the correct size for our water heater.

Bahar in the front office was also great to deal with - making scheduling over the phone easy and convenient.

So far, Air 1 Mechanical has earned my trust as an honest company that does quality work.

Air - 1 Mechanical Systems Inc. exceeded all expectations! From the initial consultation to the final installation, their team was professional, timely, and highly skilled. They took the time to explain the solutions, kept the workspace clean, and delivered exactly what they promised. If you’re looking for top-notch HVAC service with honest, talented technicians, this is the company to trust. Highly recommend!

Absolutely the best! Bahar went above and beyond to get a match for my very old heating system. I expected to wait a couple of days, but she made sure she got the unit first thing in the morning. Install was done by 4pm. Unbelievable service!

Jay did a great job for my house! He also taught me how to change the filter regularly to make sure it’s working. There will be a snow storm tomorrow and he came the same day as I called! I greatly appreciate it.

Amazing group! I came back to a dead hvac and was able to call and talk to someone as soon as I called even though it was after hours. Next day I had Josue M and Josue B here to evaluate and do what they could for my unit. They managed to get it working and were not hard on the sales pitch even when it was clear this unit had lived its life.
Definitely recommend for whatever you need!

Jay K. and Josue B. provided outstanding service. They arrived earlier than scheduled, which was greatly appreciated given the urgency of the situation. Water was pouring out in the kitchen, and even after attempting to shut off the valve under the sink, we had to turn off the main water supply. They quickly diagnosed the problem, had the necessary parts on hand, and completed the repair efficiently. The entire process was handled with professionalism and competence. Before leaving, they cleaned the work area and even organized the space under the sink. They finished the job with a firm handshake and a warm smile. Highly recommend their service.

I had a previous contractor come out and check out my hvac unit and they mentioned that my condenser was failing and that it needed cleaning. That company refused to clean it themselves as they didn't have a long enough hose since I lived on the top floor of my building. With this information, I asked Air1 if this diagnosis from the previous company was correct, if they could clean my unit and if they had the equipment to do so. They said they were able to, so I scheduled an appointment but wanted a second diagnosis to ensure that the services done would fix my hvac. The Air1 technician came out and said that I needed 2 parts replaced and 2 parts cleaned (what was cleaned was not the condenser coils nor was it the condenser itself). I paid a hefty amount (around 900 dollars) to get this completed, trusting that it would fix the issue. The following day I called back as I noticed my unit was not able to cool below 82 degrees. The technician came back the next day to look at the unit and said that I need to replace the entire unit due to the condenser failing. He said that he would give me a quote for the new unit and that he would give me deductions for the previous cleaning and unnecessary replacements completed towards the replacing of the unit. The total price seemed high, so afterwards I requested a quote from another company for an hvac unit and installation that was significantly cheaper. I called Air1 back to request a refund for what they pre-charged me for future work that wasn’t done, as well as the annual cleaning package that the technician sold me. I was also hopeful that I could get back some of my money from the services as it was a misdiagnosis by the technician but the representative on the phone seemed more upset that I wasn’t moving forward with getting my unit replaced with their company and didnt give me any money back for the 2 part cleaning and 2 part replacement that was unnecessary in the first place for me to pay for. However, I do understand that labor was done to clean and replace parts—it did not fix the issue and now I have to pay for a brand new unit. A discount on a 900 dollar charge would have been the proper way to handle the issue. They did offer to match the price of the other hvac company but I refused as I would rather go to a company that didn’t upcharge me from the start and wasn’t trying to sell me additional services.

Airone sent a mechanic to repair my Upper HVAC unit. It was a burnt fuse. He replaced it and the system started working. But he said he wanted to be sure and went out to the compressor unit. He replaced the "contactor" and charged me 424 USD. I told them to take their part and leave because I had only agreed to pay 89 USD for diagnosis.

He quickly dropped the charge to 250 USD. I paid that amount not realising that the system had started working with just a new one dollar fuse.

I am sure they are going to say, "oh, the fuse is burnt by a bad contactor". Sure, that happens sometimes. I just don't trust someone who quotes 89, then charges 424, and then drops to 250. The charge for the visit and diagnostic was supposed to be 89 USD. He should have charged 1 USD more for the fuse and left. But clearly he is incentivised to bill more.