Appliance Repair reviews in Tabb, Virginia

Repair person very professional and gave a very detailed description of my problem.

Professional service and timely. Scotty did a superb job

Technical was on time and kind and polite. His knowledge of work speaks volumes.

His service was awesome. However we kept getting rescheduled due to parts. The parts were shipped to our home and we had no way of notifying Sears that the part had arrived. It took almost a month to get the dishwasher repaired. Not satisfied with that part of the service but the technician was wonderful and very knowledgeable.

My Air Conditioned stop working along with my furnace. Mr Anthony W. from Sears Home Service Identified my problem and it was fixed very soon. He took the time to explain the cause of my problem, which it was a master switch that was turn off in the attic. Very happy with his service.

I've had the same technician before for another issue, and it was a super positive experience then, and again now. My technician was very polite and knowledgeable. He made short work of the job and we were back in service quickly. It was a very positive experience.
Thank you! :)

Luis does a great job every time I have interacted with him. He has handled most of the appliance repairs within our community. He is very knowledgeable and friendly with all of our homeowners.

Maintenance agreement.

The technician was very pleasant and answered my questions. The technician performed maintenance on my washer and dryer.

Luis was amazing! He was very professional and kind. He explained everything simply and fixed our appliance perfectly and quickly. Thank you Luis!

We appreciate him coming out and taking care of the dishwasher. Great job.

Anthony is exceptionally talented and very knowledgeable. He was able to correctly and quickly diagnose and resolve the problem with the outside AC unit. It’s refreshing to know that there are still some honest HVAC contractors around. Don’t waste your time or money with anyone else. You will not regret it.

Refrigerator Compressor part went bad and got swapped out. Labor cost was a bit steep at $400 for 30 minutes but got the job done.

The technician was a miracle worker. He replaced key parts and got the dishwasher up and running perfectly.

Derrick took the time to listen to our description of the symptoms and correctly diagnosed the issues with our washing machine.

I appreciated the serviceman's courtesy and general pleasant personality, but the actual failure to help was aggravating. The serviceman was not well trained on my dishwasher model, but I believe that to be more a Samsung problem then a Sears servicemen problem. Samsung needs to do a better job on troubleshooting procedures. The diagnostic code (7C) is so broad that it didn't provide any new information I didn't already know before calling for a serviceman. Considering I am literally no closer to having my problem properly, or more specifically, diagnosed than before the visit, the $129 price tag is too high. But again, if Samsung wants their equipment to be serviceable, then they need to provide training, equipment drawings, or more detailed diagnostic capabilities for their equipment (or any combination of the above). The drawings available were so poor quality that we couldn't read the part numbers. The parts we could identify that MAY be the problem (not sure, because the problem could be many different things), did not have prices on them, implying we had to keep stepping up the toward the system level until we came to a part that had a price. And at that price, I may just get rid of the Samsung dishwasher and by another brand.

Derrick took his time trying to find the problem or problems. He was very courteous and explained what he was doing. He answered all of my questions . I highly recommend him.

Sears repair man was very professional offer great advice hopefully insurance company will help getting my fridge tepaired

Joshua arrived right on time, quickly surmised the issue and provided a much needed cleaning of our unit in addition to replacing the failed belt. He epitomizes the level of service, friendliness and professionalism I have always associated with the Sears brand.

I scheduled an appointment for A/C service and it took a month for the technician to get here, but the service was great when he finally arrived.

Mr. Derrick is an exceptionally competent and professional technician. He is personable and knows his repair business. If we are in need of Sears Repair services again, we will be sure to ask for him.

Joshua B was great and did a wonderful job very quick and great customer service.