Home Services at The Home Depot

Worst store ever. Tried to order about 16 k in flooring and they messed up the measurements, wouldn't call me back, didn't seem to care at all. I ordered my floors from empire and whole house was done in a week

Poor customer service. I bought a garbage disposal and it leaked after 6 months in use. Box says 1 year warranty but Home Depot employees say they only warranty for 90 days. I bought it from Home Depot but they want me to warranty thru manufacturer. What an inconvenience. Bought another one. What a waste of money. Customer service Sucks.

We used the carpeting, kitchen resurfacing, and vinyl flooring services for a home renovation from this Home Depot and had an excellent experience. However, when we had 2 simple toilets installed, we experienced a nightmare and the store was unwilling to discuss the poor service and damage that was caused from it. The contractors in the flooring and kitchen departments were wonderful. However, the toilet installation utilizes the services of Perez Enterprises and their service was extremely disappointing. Although we only had two basic toilets installed, the whole experience involved the Perez installers coming out multiple times to verify the same issue (the toilets had cracks in it). When they finally felt the toilets were replaced successfully and installed without leaks, we found one was leaking again a few weeks later. I called Home Depot and they contacted Perez to return to the house again. They verified there was another crack in the toilet and would contact Home Depot about options. We didn't hear from anyone for weeks and found that the toilet was never drained and the water wasn't shut off (the house is vacant). Worse, we found a black mold issue on the adjacent wall to the toilet. I called Home Depot and spoke to the woman that handles the plumbing installation and she was extremely rude and unprofessional. All she did was call Perez to tell them to revisit the house. She said they were coming some time that day. When I asked if they mentioned a possible time frame (morning/afternoon), she replied "If you get off the phone with me than maybe you'll find out". Needless to say, Perez never called, or came to the house, and Home Depot never called to follow up if anything has been resolved with our issue. I decided to get Lowes to replace the toilet (which they confirmed had a crack) and have a wonderful experience. They even offered compensation for our issue. If you are planning on dealing with anything related to toilet installation, do NOT go to this Home Depot or use Perez Enterprises.