Swimming Pool Contractor reviews in Virginia Beach, Virginia

Rude AF

Very Helpful

Honest...dependable...The only company I use for inspections...repairs. As a Real Estate Agent...I refer and trust this company.

Wow. I didn't even get a chance to see the quality of work. I just called and the RUDEST lady answered the phone. I didnt even get a chance to speak! DO NOT RECOMMEND!!!!!

They were very nice and friendly on the phone. Very informative and knowledgeable. Did a beautiful and outstanding job. Very efficient.

Extremely helpful and knowledgeable. Highly recommend!!! Renee is just the sweetest.

The absolute best in the Hampton Roads area. So professional, congenial & go out of Their way to satisfy. Awesome at keeping you updated as to status of parts - and if they don’t have will direct you to who can. 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Honestly, having gone through several pool maintenance companies over the years, I have finally found the right team! They are kind, honest and care about what they do for us and always have a kind spirit!!

Rene was so helpful and giving me some tips to keep my Pool as clean as possible until their visit. Very happy with their customer service!

Very good company Renee is a very nice lady met the pool person the other day he's a very nice man did a great job on cleaning our pool it was all ready to go for 4th of July I will definitely recommend them to anybody I know there's some negative reviews about them but as far as I'm concerned they're 100% professional

We needed to have our pool pump repaired. Since our previous service business closed we went to Presidential. The service was very personable, professional and responsive. The repairs were made the same day that we called. Highly recommended.

They have great service and they do great work. Very attentive to your needs. They just finished putting in a new liner. It looks awesome!!

My experience with Presidential Pools was beyond excellent. My items were ordered and installed promptly and properly. Everything was done in a timely basis and I would have no problem recommending this company. You can not go wrong with Presidential Pools.

We first had this company come out and close our pool for the winter, they did a good job, so we decided to give them a call to open the pool for the summer. We were very very disappointed. They threw algae in our yard after repeated requests to dispose of in a trash can that we provided since we have a dog that eats everything. When they randomly came over to work on the pool for the 30-45 minutes they were there, they never communicated with us. If asked a question, they seemed bothered. They would say they were coming back the next day and would never show up. We ended up having to vacuum and scrub the pool ourselves. I have never done business with such a nonprofessional company and do no intend to again. STAY AWAY FROM THIS COMPANY.

I purchased a pool liner in 2010 from Presidential pools. I spoke to a very nice woman named Renee and she helped me pick out the liner and told me what I needed to do and gave me tips and pointers how to take care of the pool and what chemicals to use to keep my water crystal clear. I have well water and I was afraid having to re fill the pool with the new liner that the water would become rusty. The owner Frank Gravatt came out personally and took out the old liner and installed the new one, even staying in the pool while filling it with water and smoothing out any wrinkles. I don't know what he added or did but as you can see my water is crystal clear.The job was done beyond my satisfaction and I am very pleased with the professionalism and service of Mr. Gravatt and his employees. I have had them out since then to help with my filter and it was a simple fix. I will be recommending them to friends and family and using Presidential Pools for all of my future pool and service needs. I just took the cover off to open the pool for the season and it still looks as good as it did when these pics were taken.They have been in business for a long time and I only trust them.

Renee and Frank - THANK YOU for helping me get my pool back! So happy and lucky to have found such professionals. It was easy to offer a 5 star ranking - your great customer service, responsiveness and quick installation has made you my go to for any needs in the future. Thank you again. - Anny

Poor-Fair is not what I would even come close to rating Presidential Pools. My husband and I are first time pool owners and informed Renee of that when we spoke over the phone. Her husband and crew came the next morning and started "opening" our pool. I was told they'd be there every morning to work on the pool until it was crystal clear, clean on the bottom and swimmable. A week after the pool was started an employee came over shocked the pool, vacuumed half of our 18X36 pool and told me it was good to go and I should hear from Renee shortly. Our pool at this point was still so cloudy you couldn't even see the bottom of the small end never mind the deep end. the next day came and went and there was no phone call from any employee of this sorely unprofessional company. My husband called and talked with the male owner of PP's and he said his employee told him we were "open" (meaning the pool was crystal clear, vacuumed and safe to swim in) which it was still cloudy that we couldn't see the bottom. He said he'd be over the next day to take a look at it. At this point we have no idea if he ever came by, They will not answer any of our calls or respond to voice mail.

THis is the most unprofessional company I've ever dealt with. They too our $300 check to the bank and left us to open our pool ourselves. Not to mention Renee is incredibly rude. I wouldn't send my worst enemy to this pool company.

I can't believe anyone would give this company a bad review. They were professional from the first time called to the completion of the job. Frank was friendly and very helpful with all of my questions. Any time I called, all my questions were answered. Their prices are great and the work was in a timely manner. The job was completed ahead of time and the clean up was immaculate. If you want a professional job done by friendly staff, call Presidental Pools.

Rude and unprofessional best describes this company. Attempted to schedule an inspection of a small wall wrinkle (not a warranty claim), but all the lady wanted to do is refer us to a diving company and keep stating they didn’t leave any wrinkles in the liner and it was out of warranty. WTH? Never said they did, nor expected this to be a warranty claim. We are the new owners and they installed the current liner so we thought it best to call them first. We realize this is a busy time of year, but we got the impression they don’t want to possibly uncover any problems they may have caused during their install a year ago. No worries, will not call them again and we will suggest any other company if anyone that asks us. Ms. Renee, kindness and courtesy is as important as any aspect of a business. Owner or employee, your potential new customers should be important for future business. Treat them with respect.

I have been dealing withPresidential Pools since I contracted them to replace my liner several years ago. Frank and Renee are extremely professional, did an excellent job with the liner replacement, and I have since called on them to handle other issues, pump replacement, etc. I cannot say enough good things about this company and their superior work! They are courteous, prompt and go the extra mile to make sure the job is done correctly and expertly. I am in the process of selling my house, and will be passing this company on to the home buyer to take care of the needs of the pool. My suggestion is that when looking at reviews, take into consideration that sometimes people write reviews when they have had no business with companies, as I suspect is the case in the negative review of late. As a customer, I am more than pleased with Presidential Pools!!!!

Called and talked to Ms.Renee around 1200 and asked about getting my pump replaced. She was super friendly and gave a great price quote considering all the other pool companies I have spoken with that day wanted almost double of what she was asking. She told me that Mr.Frank would be in contact with me later in the afternoon and he would come by the same day and fix it. He did just that. He called me around 1600 and was at my house about 10 minutes later. Very professional and got it done super quick. Thanks for the great work and I look forward to doing more buisness with you all in the future.