All reviews for Poor Folks Tree Service, Inc.

Poor Folks had the most competitive pricing out of the 3 quotes I received. The work was done, what appeared to me as, safely, efficiently and correctly for the removal of 4 trees. There were about 8 crew on my property and all were professional. Clean up was good. Not one bottle was left in my yard and 99% of debris was removed (not including logs).

Removed 1 star because scheduling communication could be improved and the logs were left on my street for a later pick up. I wish the logs were removed the same day.

I cannot rate their quality of service because they were taking down a tree at my neighbors house. But, I can say they left plenty of hydraulic fluid on the street in front of my house 2 doors down from where they were working. Fix the leaks on your trucks and the Bobcat

While Poor Folks did rid me of the mid-sized trees, and did a great job stump grinding, but....
The dispatcher I'd dealt with couldn't seem to do her job worth a damn. While the site guy told me 3 weeks out, the "dispatcher" phones me at 7:30p on Fri, to tell me work is starting Tuesday. I had already explained that the tenant had a disabled car in her driveway, and I refused to press her to move it (disabled).
To make things here brief, said dispatcher screwed up with me a 2nd time. Just could not seem to do her job.
Tree crew shows up, did a great job, except...their equipment left very deep ruts throughout. I've had other companies place some kind of protective placement as to not destroy the grounds.
I have called Poor Folks' office several times in the past week. I had spoken to a much more together person, who said they would contact Brandon (supervisor). I have not heard back yet. It would take a small dozer, all of ten minutes to alleviate this issue. Perhaps now that the rains have stopped, some progress may happen. If it does, I'll be glad to update my review. By the way, my tenant is waiting, so she can get her car back in her driveway. Thanks.

Just had them remove 5 trees out of my yard and they did a decent job. Its removing trees and they did a great job at that, and even cut some up and set aside for me to burn in my family’s outdoor fireplace. Dee and his crew were pretty good and let me know when there were issues like logs too heavy for equipment so it was going to tear up yard. There were flaws with this company though. At first seemed like we should have went elsewhere, but consumer loyalty has biten me in more ways than one. First was told 10 days, and then I had to call back only to wait another 7 days and was told “oh I was looking for your paperwork” over the phone by the receptionist. Then the day they came out was called to let us know they were on the way, nice right, only to find them come in via segments. One guy showed up followed by a few more, then they talk a bit then get to work. Seemed like their way to drop trees in a residential area is dangerous. They trimmed the tree and dropped it without even topping it. My trees were every bit 50+ feet tall, which is why I had them removed, and every time they dropped a tree the ground shook. I was shocked to see this done in a residential area because of all the underground utilities, i.e water, gas, sewage, and power which is why I had them removed instead of cutting them down myself. At this point I was not worried about telephone or cable but later found out I should have been. I was not really concerned with them tearing up the yard because they are removing trees and I figured that would be the case as I used to cut trees down back home in the country. They did end up cutting my phone and cable line while sectioning a whole tree they dropped and then they had to drag two of the sections through the yard because the equipment could not pick it up. This of course tore up the yard but I was good with that because I already figured that would be the case. What I did not think would tear up my yard were the logs that sat on my grass for 3 days. Once they were picked up I had to call to let them know they were picked up so they could come to come get their cones. Then I had to call again for them to get their cones. I woke up Friday and not sure if they got their cones or if someone else did but I know by Saturday I got tired of all the debris on my side yard and the complaints from neighbors about it that I had to clean their mess up. Overall I got what I wanted and needed done. Would I have them do it again? Yes because they provided the service I requested. Would I recommend them? Yes I have because I think they did a decent job, just need to do it more safely and also find out the law for dropping trees in a residential area. I have already recommended them and gave the individual my honest non biased opinion. The reason behind the two star review is because of the safety of how they dropped them.

Hired them years ago and they were great. Called July for a smaller job and estimate was good with a 1-4 week time frame. Called the end of week 3 to make sure we were on the schedule for next week; they showed up the next day to “give me an estimate for the work”. Got a call from the office 3 days later basically scolding me. Apparently I had confused her which is why she resent the crew for an estimate. I asked her why didn’t she call me if she was confused. I reiterated that I was confirming we were on the schedule for this week; because now it is week 4; and she said due to emergencies and severe weather the timeframe would move. But we had beautiful weather in the 70s for the last 2 1/2 weeks, I’m not sure what emergencies they’re referring to. We also had a contract, but apparently that doesn’t matter. I canceled the whole job.

I called Poor Folks Tree Service for an estimate on a Magnolia tree that was dead and needed to be cut down. They came out quickly and gave me a competitive quote. I accepted their quote the same day (March 2nd) in hopes to get it taken care of quickly before it fell on our home. They told me they would call when they had a date. It is April 26th and I never got a call. Their lack of customer service causes me to suggest you look elsewhere. I went with Colonial Tree service who communicated very well and came out within a week for $200 less than what Poor Folks quoted me. Customer service, communication is everything!

Like it has already been stated. Communication is everything. As a disabled veteran I went with Poor Folk because of his military affiliation. I called to set up an appointment for a quote, they said he will be out in 2 days. After waiting a week I called back. Why? Because no one called me. I was again told he will be in your area tomorrow. Well tomorrow came and went with no contact what so ever from this company. After 3 more days a quote was in my door. I finally had to call once again to set an appointment and was told that they promised they will be out on Thursday. Well you guessed it. No show. So I called them. Only to be told sorry they are very busy with the storm damage. I asked why I could not even get a phone call back, I was told they are sorry. About 1 hour later I finally got a phone call from this company. She asked me if maybe I have them mistaken for another company as they did not have any written knowledge of my appointment. I explained I did not have them confused with anyone else, as I did not contacted any other tree service. Their communication is a large issue and by reading another comment and on going issue. I am looking for another company.

Poor communication. Left a voicemail asking for an estimate, and they called back a day or two later and arrange to come out and estimate the work. Afterward, I had to leave another voicemail asking how to go forward. They wait a full 17 days to call back, and try to use that voicemail as confirmation of the job when I never paid or spoke to anyone on the phone after the estimate. Other companies have a convenient method to confirm work via online or text. I don't know of any other company that communicates this way.