Water Damage Restoration reviews in Virginia Beach, Virginia

A++ service! We unfortunately were in need of restoration services for three different leak events at our home. Neptune Restoration came highly recommended for their expertise and advanced mold remediation certifications and processes. They were nothing short of fantastic. They came out right away to assess our situations. Excellent communication and extremely thorough. They walked us through the process each time and got all the bad stuff out quickly. They literally saved our newly renovated kitchen from needing completely redone again. Everyone at Neptune Restoration was a pleasure to deal with. I'm hoping we won't need their services again, but they will be my first call if we do. Don't hesitate reaching out to them for any of your restoration needs!

Neptune Restoration provided exceptional service during a stressful situation. After a leak from the unit above flooded my condo, their team responded immediately to begin the mitigation process. Every staff member was knowledgeable, professional, and courteous. They completed the restoration ahead of schedule, and I wouldn’t hesitate to hire them again.

Neptune Restoration was recommended by our plumber after a clogged drain was cleared. We did have water damage in our bath vanity wall and floor. Steve came and gave us an estimate and work began the next day to dry out the area and make sure there was no mold in between the walls. Very satisfied with the quick response and excellent knowledge of the work to be done. Would highly recommend contacting Neptune Restoration if you discover any water damage and want to make a small job not turn into a major renovation. We are pleased we did.

Darin and the team at Neptune Restoration were awesome! They did a fantastic job, cleaned up all the messes, and completed everything in a timely manner. Their communication was phenomenal throughout the entire process—clear, responsive, and reassuring. Highly recommend Neptune Restoration if you want quality work and a team you can trust.

The guys at Neptune were really wonderful to work with. They came out right way to assess our water damage and gave a clear plan on what needs to be done moving forward. They were thorough with the drying and cleaning process and followed all the protocols to make sure we were mold free. They were very knowledgeable and professional and gave excellent recommendations on what to do moving forward. 10/10 recommend!

Neptune should be your first call. Outstanding service from start to finish. They responded incredibly fast and were able to come out the same day. They got to work immediately and kept us informed every step of the way. Communication was excellent throughout the project. Most importantly, they went above and beyond to ensure my family felt safe throughout the project. I really can’t say enough good things about Neptune and their entire crew.

Neptune Restoration was recommended by a friend for their top-notch professionalism, smarts, and quick turnaround—they totally lived up to their reputation. When I called about water damage from a leaky fridge line, they squeezed in a same-day assessment and kicked off the fix with just a day's notice. The team walked me through every step to get my place back to normal, and their flexibility and awesome customer service made the whole thing stress-free. If you need reliable water restoration, these guys are it!