House Cleaning reviews in Williamsburg, Virginia

Response to owner: I have pics of the carpet between appts, an email from BBB, and my call logs I would like to send you to disprove the lies. I never insisted on the $150 with your tech. ... I never had experience with Peerless in the past in a previous apartment, and they did great work. I contracted them recently to do cleaning at my apt after my pet had become ill. I initially requested a specialty clean of a small area of carpet that Amy quoted me over the phone on the min to max price of this request. She also explained the procedure involved. I had some difficulty scheduling this appt as I stated that I needed an afternoon appt but the young woman kept quoting morning hours (not Amy). I was finally able to schedule a 1-5 time frame. I ended up rescheduling and revising my service after losing my pet. I added a full apt clean to the request. Rescheduling was difficult and involved 3 calls to the office before someone could help me, and I stated each time that I was in need of simply rescheduling. I was given an appt on Fri 8/21 from 9-12. The office called me at 1050 to let me know that the tech would be there between 11 and 12. Looking at the time, I feel that was a given. When the tech arrived, he didn't seem too happy, and after sniffing the carpet, he said that we could probably just do a good surface clean versus the deep clean which involved an enzyme treatment and switching out the pad in the area. Since I am in a rental, I asked if we could do the more detailed work since this is not my property. He completed the detailed clean of this area and did the full apt clean. He went to his truck to get the billing paperwork. At payment, he commented thar he didn't know who quoted me over the phone for this work, but they shouldn't have because no one wants to come out for the price quoted. I was surprised at the statement. While I understand there was a mis quote at the office and the estimate wasn't revised when I revised my service request, saying this to a customer on an office error is rude. When he called my card into the office, his phone was on speaker and I got to hear the office worker use the f word as she struggled to process the payment. Unprofessional. The tech told me as he was leaving to place a fan near the area that he deep cleaned. Luckily, I had one on hand. A couple days later, I noticed two circular patterns in the area that had been specially cleaned. It appeared to be where I had dabbed an over the counter application pre professional clean. I felt that when he did the surface clean in this area, it just didn't get hit enough with the sprayer. I sent a written note through their email on their business page, but did not receive a response. I called the office and my call was sent to Amy. I explained my complaint, and she said that she would send the tech back out to address it and do a refresh. She said that he is grumpy, but she would ask him to be nice??? Really, you have to ask an employee to be nice? She said that due to a lot of move outs on the schedule, the first available appt was a week out. Zero effort was made to work in this 15 min appt sooner on a customer complaint on a completed/paid job. I explained that I was off of work on Mon July 31 and Tues Aug 1. She was unable to accomodate and I had to adjust my work schedule on Wed Aug 9. I was given a 9a-12p window and told that she would ask the tech to come earlier in that time frame. He arrived at 1125. He rinsed the area of concern and advised that the spot was probably due to the cleaner I applied pre professional clean and it hadn't rinsed out during the first appointment. The area looks fine now, but I can still smell the enzyme treatment that was applied at the first treatment as it has a distinct odor. There was no follow up from the office after this appointment and the company did not respond to the BBB when they sent correspondence on my behalf. Consumer beware. There are a lot of other contractors out there, and I feel that they would have better customer focus and more organization within their office.

I love the entire office staff first of all! That's Becky, Diamond, Becca, and Amy. These ladies rock on a daily basis. Not only do they keep my apartment building carpets clean for all 184 units. They also are always available for emergencies such as water intrusions from leaks. Their team is always on schedule for move ins and move outs. I would highly recommend Peerless Carpet Care and Restoration.

Many thanks to Al Pulliam and his team at Peerless Restoration for a superlative job restoring our house after a lightning strike. In addition to dealing with the demolition, rebuild, furniture cleaning and storage, as well as handling some difficult out-of-the-ordinary issues, Al added a level of support and confidence that kept me calm and composed throughout the process. I was kept apprised of the steps along the way, and I especially appreciated that I was always sure that the contractors used by Peerless would be prompt and professional.
Thank you, Peerless, for a job well done!

This firm came to me recommended and well reviewed. That was not my experience. They no-showed for an estimate about which emails had been exchanged the prior day, gave a weak excuse for the failure, and self-scheduled a replacement visit with an unauthorized party. That last part made clear to me they had failed to take the whole thing seriously because i had meticulously detailed the reasons and requirements for the originally scheduled visit.

Unlike many disgruntled customers i didn't yell and scream and i didn't run to the internet. Instead i faxed them a 3-page typed letter with my concerns. I received a confirmation of transmission and receipt for this letter. Peerless never acknowledged the letter in anyway.

I still gave them too much benefit of the doubt and two days later called the recipient of the fax. He didn't return the message. I would urge you not to consider use of this firm.

Al Pulliam was our project manager however we never ended up using them to fix our water damage. He was very rude and wouldn’t give us exact numbers or explanations we asked for. He was very much against any changes we wanted to make, to make our house the way we wanted. The mitigation team and previous estimator were great. We were very disappointed that such a bad experience with Al made us choose not to use Peerless at all! Definitely bad for business. Would not recommend their construction services if Al Pulliam is involved.

I highly recommend patronizing this place of business. I recently got two area rugs serviced for the first time at this location where I was assisted by Becky and Amy. These women were prime examples of what great customer service is and should be across the board. First impressions are important and they definitely left a lasting impression.Their phone convo and front desk skills were nothing short of amazing. The same level of care over the phone and in person matched perfectly. It was so genuine. I will certainly be back and will proudly tell a friend of a friend of a friend to visit for all of their carpet and rug needs. Kudos to Becky and Amy. Because of those laddies businesses like this will have longevity. Peace and Blessings 🌻🙏🏽. (Thanks to the talented young men who treated my rugs they look and feel brand spanking new!!)

My insurance company recommended Peerless (Williamsburg) to us when we had some water damage in our house. Company was prompt, professional, and responsive to our needs and schedule during the entire process. I would like to personally thank Kendra, Sandra and Adam for their attention to detail, personal approach and quality work. We were never in the dark about what was being done and were consulted every step of the way during both mitigation and restoration. Thank you for a job well done! I would recommend Peerless in Williamsburg to anyone requiring this type of service in their home.

After being away for a few days, I came home to my AC Vent leaking AGAIN!!! This time it got on my carpet... which happens at least once a year here. After Maintenance “fixed” the leak on a Sunday morning came this gentleman by the name of Theo who removed the padding,
treated the area and left his fan for it dry. 2 days later he came and replaced the padding. He was very professional, kind and helpful when he helped me move everything. Great work Theo! I really appreciate it! I hope you guys show this to him! I would definitely recommend this company and I look forward to doing business with you guys in the future... under different circumstance lol Request Theo if you can!!!

Anthony came by today to clean my carpet and he did a very good job. Will be calling them again in 6 months for Anthony to come back and do my carpet again. He was a very friendly person to talk too. Thank you

Peerless came out and did my carpets yesterday and they look almost brand new! Keep in mind these carpets are several years old and stained heavily and they looked so clean and fresh once Houston was done with them. I highly recommend this place! Everyone is so friendly and helpful at Peerless.

Every time Peerless has done work for me they've done a fantastic job. I've used them to clean several apartments upon my move-out as well as some furniture. Once, my dog was poisoned and through the situation got blood and other bodily fluids all over my cream colored couch, and Shaun was able to clean it better than it looked before. They're by far the best in the area.

We love Peerless!! The guy was sooooo hot!! They are professional. Hardworking and they make dog urine soaked carpets look and Smell extremely clean!!! We decided to hire them once a month since we just got a dog. Also they offer military discount so of course they will forever have my business

Our condo sustained water damage from a fire after it was under contract to be sold. Peerless was outstanding to work with, they started needed demolition and repairs early and were very responsive to our calls and emails. They were honest about timelines for repairs and always met them. We owe them so much and were so glad they were involved in what was a very tough situation.

I'm very pleased with the professionalism of the young man that did a fantastic job!

Peerless responded when my townhouse flooded. I called them back to clean my area rug. They are incredibly helpful and professional. Highly recommend these guys for your carpet cleaning and flood response.

Man, I tell you what…I’ve never had a second restoration company to compare peerless to. Until recently I had to deal with First Atlantic. Night and Day difference in service and quality. First Atlantic's service was so much more than peerless could ever be. From people skills, to work etiquette. It's a no brainer. Call First Atlantic.

Peerless was recommended to me last week by my property manager to get out some difficult pet stains, clean, and deodorize my rental. I called the office and received an rough estimate based on my description as well as a time window for my appointment. The lady I spoke to was friendly and accommodating. The technician was prompt and charged me what I expected. I was really concerned about getting the stains and odor out of one area of the carpet. I really did not want to have to pay to replace it and I was afraid I would have to. I am pleased to report that the area I was worried about looks great. The place smells great too. I bet you could not even tell that a big dog ever lived here. Give them a call.

Our insurance company hired Peerless after a water leak and six months later and they are still moving slower to pretend to work. Quality of work is poor, they never are on time or give you a schedule more than a day out. They have broken an heirloom piece of furniture and could careless and over all Al is just rude and terrible to work with. I wouldn’t recommend this company to anyone for any job no matter what the size.

Can not say enough good things about this company. I’m a remodeling contractor who called when a previous customer had a water leak while out of town. Only company that could respond within 12 hours. Crew was professional and did a great job working Saturday and Sunday supervisor came out on Monday to check on job.

Peerless has been incredible. They are always accommodating and pleasant. We had an extensive leak and this company was unbelievably responsive. The whole team of Howard Moffitt, Chris Peterson, Chris the demo guy, Lance the move out move in guy, and others, went above and beyond to help put our house back together. We are so thankful that we hired them!! Thanks to all!

This company is AWESOME! The staff is wonderful and customer service was AWESOME and that's a HUGE PLUS for me. Great customer service makes up for any bad experience one can have though I didn't have one. Ms. Becky and Ms. Amy took care of me and everyone else that I talked but those two had the most pleasant attitudes. Truly a blessing to me during this move. Paid ahead of time and didn't have to be present for the cleaning. The pricing was just RIDICULOUS! The best out of everywhere I checked plus a discount for where I lived. I'm keeping them #1 when I need another cleaning at the new place.

Thanks Peerless😉