HVAC reviews in Williamsburg, Virginia

Called them out for an emergency and they responded quickly and took care of the problem very reasonably.

Boswell is our 'go-to' plumbing company. After 20+ years of living in Williamsburg, Rich and his team have proven to be fair, fast, and quality focused.

Had very bad leak in toilet going through the ceiling of the front hall. Called them at 1pm today and their guys arrived at 1:20, fixed the leak and were done by 1:40. Great service, very nice guys and dog lovers too! Can't rave enough about this company. They also maintain our heating and cooling.

They came in and did an in-home estimate, and we agreed that they would come back with a cost estimate for the job the same week. They never did. I called them again the next week, and they promised that they would send over the esitmate the next day. They never did. Four or five times i contacted them and assured them that we were very interested in hiring them for the job as soon as we had a cost estimate. Each time they promised to get back to me, but they never did. Very unprofessional, and certainly not they way to treat a prospective customer. Needless to say, we had to take our business elsewhere.

I can't say enough good things about this company. Their price's are in line with other companies. Their customer service and workmanship exceeded my expectations. Rich and his crew were polite, neat and personable. They showed up when they were suppose to. How refreshing ! Boswell Plumbing & Heating Inc.will always be my contractor of choice.

Linda Bouffard

Do not use Boswell! This summer my wife and I have redone our entire house. We have had tons of contractors in and out and have some wonderful experiences. From the moment the gentleman from Boswell came into my home I was uncomfortable. Our interaction began with him taking a tone with me because he did not have the garbage disposal that we ordered with him. We offered to go to the store to get one instead and he said that he would not install it so we would have to wait an hour for another representative to come with one. He truly acted as if we were inconveniencing him and walked around our house muttering under his breath.

Eventually we realized that we needed to run to Lowes to get something for the install. When I asked him to move his car he grumpily said "I guess I'll have to do that too then." He quickly changed his behavior when the other gentleman from Boswell arrived, but the experience was already tense and awful.

The worst part of all of this was that after they let we noticed one of the 5 faucets they installed is dripping. I called back assuming we just needed to let them know and they would help. NOPE! He wanted $130 to come and look at it, when only yesterday I paid over $600 to have it installed. He would not even entertain our plea to help us and then laughed and said "go ahead and contact the Better Business Burea. I already have an A+ rating and go ahead and write reviews." So I am writing a review because I am completely disgusted by the way this has been handled. There are lots of plumbers in Williamsburg. I hope that people take heed of this warning and research their plumbers more carefully than we did!

About three weeks ago, I got a new gas stove for my kitchen. I was referred to Boswell to have a gas line installed. When I called them, I spoke to a woman who said she would give the technician my message and he would call me back. At 5 pm that day, he called me and told me that they do installs and that they're fairly quick. I told him I would call him back when I could set up a time to have them come out and install.

I have been trying to set up a day for Boswell to come and install a natural gas line in my home for a little over two weeks now. When I call their main line, I talk to some woman who says she'll relay the message to the technician, and the technician will call me back with a time. I have called twice over these past few weeks, and have not gotten a single call back. I do not recommend them.

very friendly and very well stocked

Our AC went out on a holiday weekend and Owens sent a technician out within an hour of our call. He diagnosed the problem and had if fixed within another hour. This company is great to work with - quick and friendly!

I have received excellent service from Owens Heating and Air Conditioning, Inc. many times over a number of years on several residential and commercial HVAC jobs. They are prompt, efficient, and competitively priced. We are in the process of scheduling another HVAC replacement with Owens, and they are my go-to HVAC service. Strongly recommended.

Greg gave me excellent service took his time to make sure that the issue was fixed. The installer of the unit didn't do the job. So I wasn't going let them be me again. I would highly recommend Owen's Heating and Cooling. They are now my preferred HVAC company.

I can't really speak to their ability to do repairs, but I can tell you that at least one of their drivers is a menace on the road. Driving at least 15 to 20 miles over the speed limit, riding people's bumpers, and weaving in and out of traffic.

Jeffery was very knowledgeable and pleasant. He explained everything he checked and made sure everything was working properly.

Exceptional service with a speedy response and repair. They arrived on time, were personable and polite, explained the issue and resolution, and the Owens team always follows up! If you want a family-owned personal touch, this is the company to choose!!!

I have the annual service contract for my furnace and AC system. Jesse is terrific. He taught me a few things about regular maintenance and was so generous and patient with his time. Very professional and thorough.

I had a most pleasant experience with Owens Heating & Air Conditioning. The technician went above and beyond and did not leave until the issue had been resolved. I will definitely use this company again. The technician was friendly and the work exemplary. I highly recommend this company.

We called Owens Heating & Air after seeing recommendations on Nextdoor. They were absolutely right about how great they are! We were contacted promptly and they were kind enough to squeeze in a last minute appointment. Mr. Owens was able to diagnose the problem quickly and get everything fixed at a very reasonable price. Highly recommend this amazing local family business that has excellent customer service!

Recently, I had my yearly check up for my HVAC system. The tech was extremely professional and able to finish in a timely manner. Conner also provided a possible solution to another issue I was having and I was grateful for his suggestion. I have been extremely happy with the customer service with Owens Heating and Air.

Connor is very professional and did a wonderful job. I enjoyed my conversations with him. Excellent job. Thank you. Gerald Vandermark Jr.

Owen’s installed our HVAC a year ago. We have been super pleased with their professionalism and friendliness. We shopped around for a long time and chose them for their approach and affordability too. Happy we supported this local family business. 100% recommend.

The staff at Owen's heating is amazing to deal with. The overwhelming demand with this heat wave from the office staff to technicians very positive and friendly. Fairly priced, friendly, and professional staff. Highly recommend, nobody tried to sell me on anything fixed my 1990's unit. Told me if it's still running good why change it.