Custom Gardens LLC

This is my second post. I removed the first and the owner was supposed to come by. The first Friday appt was cancelled by the owner. No biggie. I forgot to text him back but did text him back a week later with my availability. Over 2 weeks later, there has been no follow up. As the customer, I should NOT have to chase down people which is a common theme here. There was zero urgency to remedy this lazily completed job. I’m sure the owners reply will make it seem like we're the problem like last time......which they did.

We were referred to them by VCAP and would not recommend them. Horrible communication. The more I look at the pavers the more I hate how lazy and inconsistent the pattern of the install was. There are puddles on the patio after rain which means they weren’t leveled right. Just looked at the Belgard website for the 3 piece London Cobble and there is a recommended pattern. This was hands down just lazy or lack of skill. The grading on the sod is too much(or too little) and they should have used more topsoil before putting it down. They put down pre-used sod(or whatever it’s called) instead of newly cut sod without asking us. They also didn’t put the sod down in the standard offset pattern. There’s hydraulic fluid all over the street in front of the house and I’m sure a ton of it probably leached into the soil in our backyard too. They never came back to finish the door(and never brought back our push broom). I feel like we paid A money for C work.

**Edit after owner reply: Yes we did tip. Yes we bought them lunch. We were happy at the time given what used to be there but the more we look at it, the more we realized how lazy it is. Like a newly built house that looks nice at first but once you start living in it, you realize the build quality is poor. I also did text you but you ghosted. Again, I shouldn't have to chase you down. Amazing how you say "any legitimate concerns" as if you actually think what is in the pictures is acceptable work. Especially the steps of all things.

"We followed standard Belgard London Cobble installation practices for the three-piece system" No, you didn't. It looks more like a bad 4 piece pattern. A simple google search will show that. This is not the recommended pattern from Belgard. Its a low effort one

"We installed fresh sod......" look at the last picture. Line item “Discount for used sod”. So obviously didn’t even look at our invoice. Again, this was about doing stuff without telling me or even asking but it worked out. I never complained about the current condition of the sod. It's a nice deep green and I've already mowed it. It was very uneven so I had to level it with fresh soil

Interesting how you didn't address all the hydraulic fluid in the road and all the fluid that absolutely leached into our soil. I guess that's ok

Great company to handle all your landscaping needs

Outstanding work, very professional, I could not be more pleased with the results.