Mechanical Contractor reviews in Auburn, Washington

Dangerous drivers

Service was excellent

Good

Outstanding fabrication shop!

Great customer service and friendly staff.

Great mechanica & plumbing l contacting company.

These guys and gals know what they are doing. They do great work!

Went to visit them through my company. They were very welcoming and helpful.

Jackass driver tried to run me over in Kent today. Pedestrian hate problem I guess, no respect for sure.

Do not do buisness with these people, Completely unprofessional and rude customer service for overpriced work👎quite frankly any other company would be a better option

I guess driver safety is not their middle name I reported a driver doing 80 mph on I 90 and before he did that he tailgated me and than came around my Vehicle and almost caused a accident this was reported to the safety person a week ago not even a call back

Logand was prompt and did a wonderful job at our backflow test. Thanks for sending the report for us.

almost hit pedestrians very dangerous drivers

Auburn Mechanical comes to Keurig/Dr. Pepper for contracted work & they are all great! Great attitudes, professional, & extremely knowledgeable! Chad is awesome & the one I've dealt w/ the most. There's also Alex, James, Logan, & a really nice young lady w/ tatoos (sorry, I can't remember her name) that I've dealt w/ too. Thank you guys so much for the extra effort everyone puts in.

Dishonest and overcharges. When the contractor fixed an issue in an hour during business operating hours, they instead charged 2 hours overtime ($270.50/hr) plus 30min additional ($175) to replenish building engineer stock. Including parts, they charged $1045 to replace water actuator. None of these charges were previously discussed or explained.

When contested, they insisted that I had “misinformation” until I shared screenshots of phone call timestamp and tenant’s text messages showing that the contractor was in/out within an hour from 3pm.

Then they now switched saying that the service charges are 2 hours minimum (not shared with us, neither the overtime hours) and that they would “authorize” changing 2.5 hours back to standard charges.

Don’t recommend this vendor.

Over-priced, dishonest and rude.
The tech came in to check my broken HVAC and confirmed a leak within 5 mins of arriving. Leaves stating it is an easy standard fix, not replacement needed. Charges me for 2 hours (they said its minimum), additional parking charges (although the technician stated that they are at the condo building for several appts), consumable fees, travel charges - all adding up to over $500.
Then I receive an estimate of $3500 to fix the leak and the initial visit charges not included. When I asked if they suggest replacing the unit if its that expensive to fix, or if this cost is justified and what life the unit will get, i got no response. After my wife called them, they stated that they were too pricey and do commercial only and were only doing it for me as a favor. They are union technicians and charge way more than normal. If price was such a concern, that I shouldn't have approached them on the first place.... yada-yada.
I finally called to confronted they said the estimate was just the max it could cost. and that they will need to do another leak check to know what the repair cost would be. Not sure what the first visit covered.
Anyways, I am not happy with the service, the attitude and the professionalism.

Good service but poor price transparency.

The technician (Audi) was experienced and very professional and did a good job of diagnosing a problem with my HVAC. He explained the likely cause of the issue and implemented a workaround so my HVAC system could run at half capacity until a new part was procured and installed. I appreciate the good work that they did.

However, I was disappointed by Auburn Mechanical's price transparency: I found out when I got the bill that I was being charged for 2 hours of drive time at $270/hour, on top of the 2 hours the tech was onsite, plus a $50 truck charge and $25 consumables charge. The service rate, truck charge and consumables charge was explained to me by the dispatcher, and I agreed to them: However, the 2 hours drive time was not stated on their Website nor was it disclosed to me by the dispatcher when I asked for all the applicable charges. I certainly would have made a different service choice if I had known that I would be charged for 2 hours of drive time at $270/hour.

When I called to discuss what I saw as a billing discrepancy, the service department didn't agree that I should have been informed up front, instead blaming it on their labor union contract and industry practices. To be clear, I support Auburn Mechanical charging whatever they want as long as they disclose their pricing so that a customer can make an informed choice. However, I find it unethical to have hidden charges, and unprofessional to throw shade on their union workforce and "industry practices" instead of owning the prices they charge their customers.

I would use Auburn Mechanical again because they are capable of providing good service, but I would recommend anyone considering them to interrogate the dispatcher carefully about all applicable charges, especially drive time, to avoid unpleasant surprises on the bill.

Technician spent 1 hour to pick up 2 new filters and I have to pay $189 for that hour. I was surprised that HVAC techs didn’t carry standard filters in their trucks. What if my shop was 2 hours away from the filter store? So I’d have to pay $400 for them to pick up filters? Ridiculous!

I call Auburn Mechanical any time we have plumbing issues at our office building. Their staff answers immediately, they're always super friendly, and almost always can get someone out same day or next day to fix our problems. I highly recommend them to anyone and everyone!