All reviews for D. A. Burns

D.A. Burns has been around for decades. I was first introduced to them in 1995 when I bought a new home. I used a product for cleaning my carpet. 25 years later, I used them to reduce a 6x9 feet rug to 4x8 and surge the edges. They were able to answer my questions on the process. They were patient and knowledgeable. I got a 20% discount for dropping off and picking up the rug myself. Price was reasonable even without the 20% discount.

Most recently, I used them to seal my kitchen countertops. Again, they were patient with my questions through the whole process, from estimate, scheduling and doing the work.

They did cancel twice and kept the third appointment. They weren’t on the same page on how long the work would take. The person to estimate the job said it would take 6 hours, the scheduler said it wouldn’t take that long, and the person doing the actual work took 1 hour and 15 minutes. Be prepared not to use the countertops for 24 hours.

Each interaction with DA Burns has been pleasant. Each employee is knowledgeable about their business.

The business never disappoints. The great service is consistent. I have used the Bellevue location for carpets/rugs cleaning and patio pillows cleaning for years. I have never had an issue, regardless if related to service or quality. I appreciate all the staff and company does as it clearly shows through their excelent customer service.
Highly recommended!

DA Burns did an excellent job cleaning my grandparents' large Oriental area rug. We hadn't had it cleaned in many years and now it looks bright, feels soft, and smells great! The guys who came to pick it up and deliver it after cleaning were very professional, friendly, thoughtful and helpful in moving a couple pieces of furniture we couldn't move ourselves (even after emptying all drawers, etc.). They were also very careful to be sure the rug was straight and in the place where we wanted it. Highly recommend this company!!

We are completely happy with your service. We are repeat customers from our prior homes and can always feel confident that your team will do an excellent job. The guys went above and beyond and made our shower and tile floors look, and even smell brand new. I expected there to be a chemical smell from the grout sealer but to my surprise it actually smelled good. We will definitely continue to use your company in the future.

I have had rugs cleaned here 4 or 5 times over the past 24 years of living in Bellevue. I’ve always been very satisfied with them. They have competitive prices and have always finished when they said they would. They have even given me calls to let me know of any issues. Professional service and competitive pricing! Will use them again next time.

Everything was great as usual but the one stain we hired them for looks the same.

The rug was cut to order, and we paid extra for mold and mildew protection. The rug had a faint odor of mold/mildew when we got it back. Not sure why, as it was also cleaned, but at this point it seems to be dissipating. I hope that smell doesn't come back this winter. Otherwise, the order was perfectly fulfilled.

Edit: A month later and all is well. We're so glad we had the rug cut to fit our new environment. The smell is completely gone, the rug looks beautiful and again the order by D.A. Burns was perfectly fulfilled. Would definitely use their service again.

Took a rug here TWICE
First time in was to clean but it came back smelling worse. Took back and it still didn't smell clean
Pricey, but not worth it. They didn't do a good job.

Will not return.