Reviews of local pros in Bellevue, Washington

It was an excellent experience working with Hardy Heating & Cooling. Technician James arrived on time and was friendly and helpful throughout installation period. He provided additional information and answered all of my questions right. I was very pleased and will continue my association with Hardy Heating & Cooling company.

WARNING: This is basically NOT a local company. While it is physically a local company, but they fall under "the umbrella" of a company based out of Chicago called Premium Home Service. This causes issues with responsiveness. They basically can't do anything without checking in with their parent company.

I called Hardy Heating & Cooling because they were physically in the area where I I live and I'd rather work with local companies. I did not know about their partnership with Premium Home Service when I called. If I had, I would have picked another company.

I am happy with the install of a new furnace, the technician went above and beyond. BUT, I cannot recommend anyone use this company "Hardy Heating & Cooling". The heater stopped working about two weeks after it was installed and I called them right away (first thing in the morning) and it's now been FOUR days and I'm still getting the "waiting to hear back" from both the local office and Premium Home Service. This is a brand new furnace install and they can't even provide service less than a month after install. I've ended up calling another company to come and service and maintain the brand new heater.

Also, because the heater install went until past midnight (the install technician went above and beyond), I did not get an invoice on-site, but it was promised to come soon. It's been three weeks and after at least 6 calls to both the local and non-local numbers, everyone is pointing at the other. I need the invoice to claim rebates from PSE.

One of their selling points for Premium Home Service is that you can call them and they will send a technician without charging a service fee. But unfortunately, that flexibility gets lost after the initial call. Expect to get passed around if you need any follow up.

Also be highly skeptical of the high reviews. One person who claims to be from my area said they called a month ago when their AC stopped working in 107 heat. Um, that was not even close to possible a month ago, weather wise.

Great company! We are on a yearly maintenance plan for our furnace with Hardy Heating & Cooling. Jim our technician was punctual and professional. He called ahead to let us know that he was coming. He took care of the job efficiently and cleanly. Highly recommended!

Hardy Heating & Cooling work around my schedule if needed and communicate with me when they are on their way. They have skilled and polite technicians who take their time to explain my options and recommend the best and most economical course of action. Hardy Heating & Cooling is a family business that has been able to maintain impeccable, personal customer service while providing products with innovative technology.

Hardy Heating & Cooling have been servicing my Air Conditioner Unit for about 4 years and always on time, cordial and giving me excellent attention. Last year they installed a new unit and it works so good, my power bill went down and the home stays at a very comfortable temperature, just to my like.Hardy Heating & Cooling will continue to have my business, for as they are faithful to me so I am to them

I've been using Hardy Heating & Cooling for maintenance since I bought a new furnace and AC from them about 4years ago. The specialists are always on time, very professional & competent. They come in and efficiently do their work and return everything back to normal. I am very delighted and will continue to use them

Great crew and attitude!

Great quality work and friendly technicians.

They do a great job! Great staff.

Very responsive, even during the busy bad weather & holiday time very good 👍

I wish I could remember my service techs name. He was professional, prompt and clean. I will use them again!

So far they have been fabulous And very thorough.

We would love to rate them however they have not shown up for the 2 appointments we've had with them to access the problem!

One of their workers parked in front of my storage unit. I called their company told them their truck number and the name on the side of the door. Waited 20 mins. Finally had to have the assistant manager go find him, where ever he was and tell him her self. Which took ever longer. UMS should have called their technician. Maybe next time he could have parked not in front of people's units

Even though I did get over 11 years from my water heater, I don't know how long it was leaking from the pipe hooked into the top of the tank. I found out that Universal Mechanical did not install to code. They mixed galvenized with copper piping. This sets up a magnetic charge and the minerals corrode the pipes. I can see those minerals by the leaking. This was either done out of ignorance, to save money, or because the installer did not have the proper materials. My advice is do not use Universal Mechanical!

Words cannot express how happy I am with Universal Mechanical!

After 3 frustrating visits from the company that installed my A/C unit, I was referred to Universal Mechanical. They found the leak, replaced my coil and recharged the unit. All is working beautifully.

Universal Mechanical is a quality, well established organization with first class employees and mechanics. As a commercial property owner and building manager, I would definitely say that this company should be on your vendor list, if they are not there already.

UNIVERSAL MECHANICAL has a great team of technicians and the Company is organizationally staffed to be proactive, responsive and supportive to their clients' HVAC and other mechanical needs.

On one occasion Kurt, one of Universal's long term and trusted mechanics, was able to instruct me over the phone to find and isolate a pressure switch that had tripped.

This allowed me to be able to restart the building's AC system. This not only saved time and expense but it also kept the building cool with little down time or interuption, saving the building from having tenants that otherwise would have been too warm.

Universal's crews and staff are all very professional and they are internally supported to be able to provide both timely and excellent service at reasonable rates.

We had UMS come out on an Angie's list deal to service our furnace as it was not heating from time to time. Unfortunately it failed once again during the cold front in November this year, They were able to get a technician out the next day. The service technician spent a fee hours trying to diagnose the issue but without it reoccurring he was stumped. The very next day he returned and had remember an issue with another customer where there circuit board failed on just one section which controls the temperature of the blower. Sure enough that part of the board was burnt. He was proactive an already and the part with him we have been up and running ever since.

They are always available for questions or repairs. I highly recommend their service to anyone who needs pool service, rescue or repairs. Great work - plan to use them again.

I have used them to service my furnace and heat pump over the past ten years but recently I have seen a decline in the level of service and expertise of their technicians. My last experience will be my last. I called them for the an assessment for my non-working heat pump. The callout charge was expensive but I figured they knew what they were doing. The tech came out, he was friendly and professional, assessed the situation, and explained what was wrong. He then subsequently charged me double to vacuum my heat pump out, not clean the heat pump or coils, just spend a few mins with a vacuum. I ended up calling the office and they agreed to reduce the charge by half but i wasn't told their would be a charge for 'vacuuming' or advised that I would be charged anything over the callout fee in the first place. Regardless, I went ahead a got a quote for the repair, it was over a $1k more than the next quote, Sadly, i won't be calling them again. If you're looking for an honest assessment, at a reasonable price, I strongly encourage you to look elsewhere.

I have worked with Universal on 3 properties for 2 years. They have made between $10K-$15K from us, but I will never work with them again and I cannot recommend them. As a fairly longtime customer, I believe my perspective is worth consideration.

Brief:
Cons:
Extremely poor administration and execution of scheduling/dispatch. Poor customer service attitude. Poor communication within the business between technicians and dispatch. Exceedingly poor communication with direct customers. Absolutely no respect for customers’ time. Repeated no-shows with no apologies or taking responsibility. There is a failure to provide a proposal/quote after numerous inquiries between technician and administration over the phone. They also tack on costs after original proposals have already been sent. Universal Mechanical likely leans on the fact that heat and AC are essential and they would never run out of customers. The service manager is also entirely absent of customer resolution to loyal customers.

Pros: At least one great technician (Matty). Prices are more fair than other companies. Their relative fair pricing is not worth their painfully reluctant customer service on the phone and absent technicians.

Specific:
-Lanora is the most reluctant person I have ever worked with in customer service or among contractors, which is a shame because she handles the scheduling and dispatch. Scheduling and dispatch is the entire execution of the business from the customer perspective. She refuses to follow-up with appointments and blames the technicians for not communicating their pending no-shows.
- The quote to one of our repairs failed to be provided by the technician and when I called Lanora, she simply didn’t want to transfer me to someone else on the phone who could help. I suppose Jason handles the proposals and I was sent the information only after I decided to rely on their business operator. The proposal was not itemized for hours, parts, and diagnostic fee, and so I requested for this information. I never received an updated, itemized copy from him. The following week, Paula sends me the invoice for payment that has an additional $189 diagnostic fee, additionally taxed. Failing to provide quotes repeatedly and then changing the amount after the first proposal is finally sent, is highly unethical. They still have refused to itemized the cost of parts or hours despite my insistence in 3 separate emails.

***Alternative Recommendation:
Those interested, consider 2 Sons for HVAC services. They make appointments with you, dispatch service calls you the same appointment day within 1-2 hours to update you on the status of your pending appointment, and technicians do a second phone call within 30 minutes of arrival. Customer service on the phone is pleasant, helpful, and are pro-active with their job. I have worked with them for plumbing and electric. Phenomenal technicians and would have used them this time, except I didn’t know their services included HVAC. I will never work with Universal again.