All reviews for JET Heating and Cooling

Had a great experience getting my old electric furnace and heat pump torn and and new ones put in. My heat had gone out so they sent Maria out same day to check it out and then sent me a quote on a new install that was lower than the other companies who looked. They also offered me some heaters to borrow until they could come install the new furnace and heat pump. The installers were super professional and friendly and explained everything. Overall great experience and will continue to use them.

The tech was nice and took his time checking the system and was there for two hours. it cost 275 and to keep the warranty you have to do it every year by them to keep the 10 year warranty so after 10 years you end up spending 2750, if the price every year doesn’t go up it should be a good only time will tell.

Despite having a very busy schedule, when the part came in needed to restore my hot water system, they came by that afternoon on a Friday and stayed 4 hours until 8:30pm to make sure my heating system was up and running. Installation was less than a year old so all work was covered under warranty and free of charge - much appreciated!

I live in an apartment complex that uses Jet Heating for service. They came out to my home in January after having repeated no heats due to my pilot light being out. They replaced the thermocouple and it seemed to work fine after that. In February my gas had been turned off and I had Cascade Gas out to turn it back on. During their visit, the technician shut my heater off and red flagged it for not being safe to operate due to combustion/carbon monoxide leaking into my home. I wonder why that wasn't discovered during the appointment in January? Anyway, my heater has since been replaced and is working great. Other than a soot stain on my carpet, I am happy with the install. Stay safe out there folks! Carbon monoxide is dangerous!

I would never use them again they sold me what appears to be a lemon of a Coleman heat pump it broke down from twice in the 1st year and now it has broken down twice in the last 2 months. It is only 2 years oldThey don't come out immediately and they tell me it's not their fault it's the manufacturer's fault but they sold it to me. I would not trust buying anything from them again Also, they charge me over $200 for coming out 2 months ago to fix a part that was under warrantee. They also said today that a.s long as I had emergency heat I wasn't an emergency. They did not offer to pay my electric bill.

Had a gentlemen come out to do an estimate on a heat pump / air handler replacement, but never received said estimate. Contacted them 3 times over the last 3 weeks via phone and was told I would have it shortly, each time. I still have not received it. No business from me!

We have been a customer of JET HVAC for a few years. In the past they were great but now they do not care at all one bit. Every time we call them they are confused and cannot figure out who we are.

Lousy Customer service. Will not return phone calls. They will not follow through. We needed to have some simple air vents installed. Their estimator could not figure out what we needed. We have been waiting 3 months for a quote.

Called to get our AC serviced and cannot get a repair person to show up. We have gone almost all summer with no AC.

In about a 10-year period of time, I foolishly purchased not 1 but 3 heat pumps from this company. The initial heat pump I purchased from them was to replace a heat pump that was about 30 years old and never had any problems, not once, until it just stopped working one day.

The first heat pump I purchased from JET was installed and never quite worked properly. They returned multiple times (translation = I had to call them, wait until they had time on their schedule, waited for them to arrive, etc.). All the while my electric bill sky rocketed b/c I had to use emergency heat. That heat pump had to be replaced within a year. Thankfully, that one was covered by a warranty.

The 2nd heat pump also never quite worked properly and I had to have this company do repairs over and over.....always related to its inability to accurately regulate temperature. Same as the first one they installed. And, just like before, I paid the price for my increased electric bill due to the need to rely on emergency heat. That heat pump lasted maybe 7 years.

The 3rd heat pump was installed in December 2022. I am sitting here, once again, waiting for them to come out here and fix the temperature regulation. My electric bill last month was nearly $500! due to emergency heat b/c this heat pump isn't working properly. Different heat pump manufacturer, same problem.

What is the common denominator? JET Heating and Cooling.

And my ignorance in believing that the problem all along hasn't been the installer, but the installed product.

At this point, I will not give this company another dime.

I encourage you to refrain from doing so as well.