HVAC reviews in Centralia, Washington

Didn't receive services just a polite driver both us trying to get on to hwy 3 at John's prairie this morning thank you for being mindful

Braydon was the best! So knowledgeable, patient, and thorough. We asked a lot of questions, and he took his time to answer each and every one. We will definitely be using Americool again!

After numerous attempts to find duct cleaning services servicing the Hoodsport area (that weren't scams) we saw a recommendation from "Shelton Talks" for Americool.
To our pleasant surprise Technician Chance was the best representative of Americool the company could ask for. He arrived precisely on time, explained the service he would perform thoroughly, and was clean, professional and a very pleasant person.
I would enthusiastically recommend Americool, and am 10/10 pleased with the duct and dryer vent cleaning performed by Chance.
You have gained a Customer for life.
Lyle and Marlene Neal

This is hands down one of the most honest companies around. I called last week to setup an appointment to have our A/C diagnosed because it would not blow cold air. It was very weak. I called and they were able to work me in within a week. I think that's amazing for calling in before a holiday weekend (4th of July) and for the amount of services they must be inundated with because of the heat. The young gal (Tamara?) on the phone told me to find my return filter and see if it was clogged up. If so, its a simple replacement that I could do by buying the filter from Home Depot. Well I finally checked it on Saturday evening, and sure enough, that thing was FILTHY!!! I went to HD and picked up a 3 pack and swapped out the old filter in all of 30 minutes. She saved me money and my marriage, because my wife was going to kill me because of the heat 😆.
The fact that this young lady gave me the necessary information to trouble shoot it myslef, instead of taking my money for a service call is amazing. I believe that this type of instruction is taught from higher ups. It's taught because that is what kind of values AMERICOOL has. The owners instill these values in their team, which then serves the community. This is the type of service America needs. Not greedy companies nickling and diming it's customers.
I will ONLY recommend AMERICOOL for A/C and heating needs from here on out. When its time replace our system, I WILL be reaching out! Thank you for having amazing values and instilling those values to your amazing employees!

Home was not heating and cooling properly. Tech came out and explained everything to me and also took the time to setup my thermostat. Discovered that the unit was not powered properly on the outside. Home cooled down 7 degrees in a matter of 10 minutes! Highly recommend this company!

I would highly recommend Americool for your HVAC needs . Quality workmanship, clean , clear communication.

Professional, knowledgeable, and punctual. The service and office personnel go above and beyond to help you. Purchased a new heating/cooling system with the air purifier that has worked amazing and was at least $5000 less than four other companies.

Very satisfied customer following replacement of my Heat Pump, Air Handler and all related equipment. Very professional operation and excellent customer service. From the moment Mark showed up to provide the job walk and estimate, I knew I was in good hands. All details were explained very clearly and my questions answered thoroughly. The install team did a great job and were very professional and efficient. Americool Heating & Air exceeded my expectations!!

I had work done on my house by Americool moving my system up into my attic. The work was done in a timely manner followed by complete professionalism highly recommend Americool for your HVAC needs.

My grandparents have been complaining of uncomfortably warm temperatures in their house as of recent. A few weeks ago I spoke to Mark, who lives right next door and we got a great quote. After speaking to Mark who educated us on the AC system and showed us how it work, my grandparents wanted to move forward with the process.

The following week we got a call from Alyssa who set an appointment for a few weeks out.

On the day of installation, Josh, Nick, and John came out to begin installation of the AC and water tank. They were extremely efficient in completing the tasks. My grandma said she felt very confident that they were doing an outstanding job.

When I arrived at the house towards the end of the day, I was greeted by Josh and John. Josh informed me that they were almost complete and were wrapping up final tests and cleanup. About 20 minutes later, Josh showed me how to work the thermostat and educated us on the settings.

The thermostat was very simple, easy to use, and my grandma was able to learn how to operate the thermostat very quickly.

Mark also stopped by to make sure we were fully satisfied and happy with the AC system which we greatly appreciated.

Overall we were very satisfied and content with the business we did with Americool. Mark made the paperwork process very simple and easy to understand. Josh, John, and Nick were all very respectful and had very positive energy when I spoke with them. We would absolutely recommend Americool to friends and family.

Thank you for the new AC and water tank, my grandparents are very happy and very comfortable in their home.

I can't say enough about this company and it's employees. We had a unit installed last spring, just to find out it, after the fact, the reputable company we thought that we would be working with was a spin off of the original one we called. Needless to say in January it quit working, no heat, air nothing. I asked around to my freinds and family and they said to call Americool, thank goodness we did! They were out within a few days and found the issues. Major parts needed to be replaced because first installer never installed a surge protector, we thought he had or the vibration pads. It always sounded like a jet taking off or landing! Now it's so quiet you don't know it's on!! I am home do to a disability, and hated the noise but loved the heat and air. We will never go any where else, and now are planning on them installing one in our bedroom. Give them a call, we got our bid, very first day and after it taking a couple times of them coming out to fix it, we paid exactly what the bid was! Not a penny more. Americool and their installers we can't thank you enough and will have our business for as long as we live here!!

Americool is an easy local choice, trusted and they stand behind their work. Did a couple installs for us. Good customer service.

The service was excellent and the product is top notch. If you are looking for your unit to be serviced or like in our case replaced we highly recommend Americool for all your heat pump needs!

I had a great experience with Trevor today, who first helped me over the phone with trying to troubleshoot my furnace issues since we couldn't get a tech out right away. When we couldn't resolve the issue over the phone, he got approval to come out since we didn't have any heat. Once he was out he got everything fixed up in short order. I feel like he went the extra mile. He was very professional and efficient, and before I knew it my furnace was back up and running! I've had nothing but great experiences with Americool. They installed our A/C last year and it has been working great, I've always had great experiences with them. Their customer service is top notch, and I love that a real person picks up the phone every time. I would highly recommend them.

Our new HVAC was installed today. Brandon and Bradley did an awesome job. Very clean install. Brandon adjusted the louvers on our recirculation grill to quiet the extra noise due to the new more powerful blower. Very pleased. Charles was our service tech that diagnosed our locked compressor on the old unit. He was a total pro. And Chris nailed down the exact replacement heat pump and furnace for our house and budget. Total pros. I couldn't be more pleased with your company. I will recommend Americool to anyone that needs service or a new HVAC unit installed.

Outstanding customer service! We’re selling our house and from the call to the office, to the young man doing the duct cleaning, Americool was professional, on time, and did great work for a very reasonable price. We really appreciated their service and communication in the hectic process of selling our home! Thank you Norm and Americool team!

Shane & Meagan Anderson

All right, so I wanted to give these guys a chance before I give a review. Three years ago they did the HVAC in my brand new house. The following summer, the heat pump went out. Their technician came out, figured out the problem and said it was gonna be $800 out of my pocket. Parts were under warranty but not labor. 12 months after installing A brand new HVAC system.. OK, I paid for that. Following summer heat pump is out again. I called them. They said they were going to return my call and never did. This is the type of service you get with these guys..Update- I got a call a few days later about this review. Not to see if my heat pump was working. I told them what happened, how it broke down twice in 3 years, then no one called me back. Americool apologized and asked how they could make it right. We agreed upon a duct cleaning for a change in review. So they now have 3 ⭐️

Back in 2017, Americool came out and uninstalled my old furnace (which was on its last leg) and installed my new furnace and heat pump. I have to say that in every aspect of the process, I have been thoroughly impressed (not just by their professionalism and knowledge) but their genuine care they have for the needs of their customers! Their sales representative came out to our house personally and took as much time as was needed to explain what equipment it would take to properly heat and cool our home. After settling on the right equipment, they set up a time to come and install the new furnace and heat pump. Their team was very professional and conscientious of the work they were performing in our home, and even though, initially after the installation, there was an issue, Americool came out and quickly corrected it to our complete satisfaction! They have also been out to service our equipment in the years since, and they still have that same dedication to customer service! Their service personnel are very knowledgeable and willing to help with any questions or concerns that we may have, and they are not overly priced (having spoken to friends about other companies and what they charge for services). Back in January, our heat pump suddenly stopped working, so, of course, we called Americool to come and troubleshoot our system to find out why. A service technician was sent out and quickly found that we had a coolant leak at our heat pump. After making the repair, we were pleasantly surprised that our 10-year warranty was honored. Unfortunately, within about a month's time, the heat pump was down again, so we called Americool to come out to troubleshoot. It was found that the part that was replaced went bad (no one's fault) and ultimately, Americool decided not to bill us for the second repair, even though I was fully willing to at least pay for the coolant, which is the most expensive line item on the bill! I would definitely recommend Americool for all of your heating and cooling needs! They also service equipment installed by other companies, and in my opinion, at much better rates! Our heat pump has dramatically improved the quality of life in our home, especially in the hot summer months!
Gratefully submitted,
Brian L. Hanson
Tacoma, WA

Chance, Eric and Tristan installed a new HVAC system in our house and did an excellent job. They were all 3 very professional, neat, quiet, respectful and knowledgeable. The crew arrive early and got right to work. Chance listened to my questions and concerns and honored them with thorough explanations. Chance went over the workings of the thermostat in detail with me and asked if I had any additional questions. He explained the few modifications they made between the old system and the new one. I am more than pleased with their installation. Now, we are hopeful to continue to have them keep the system operating efficiently for years.

The initial meeting with the salesman was very professional and we felt he listened to our needs. From start to finish the installation was completed professionally and on time. We love our new heat pump and air handler. Highly recommend this company, AAA+ service

Thank you Americool!

I had my homes Heatpump system replaced by the "Americool Dream Crew"! Thank you Josh, Cory and Chance E they are the most professional installers that you could ever ask for. The Crew went above and beyond to install our new American Standard system. The unit and all the necessary equipment and it looks amazing A+++ Service. Please see the attached pictures. A BIG Thank You goes to Josh, Cory and Chance E.

Thanks
Richard, Edna and Freya