Avid Landscape Management LLC

Since May 2024, I have hired Avid Landscape working with Sam. I was thrilled with their work both working with Sam and with the workers. However, the last two work orders have been disappointing regarding the service. At the end of last year, I hired Avid to weed and do some rock replacement. I pointed out some plants that I wanted them to watch out for during their weeding. Unfortunately, they weeded those plants. Also I mentioned to one of the guys not to place one set of rocks too close in placement but they were placed right next to each other. Not a big deal at the time.

This year, I hired Avid to bring in more rock for the path and have them spread the rock out to create a path. I was assigned a different Project Manager. I was going to have them weed but they were charging quite a bit and I was scared that it would be a repeat of lost plants like last time (which they did not volunteer to replace). I also paid them to re-mulch, trim a tree, and pull up some bamboo that was creeping into our yard. This was scheduled to be two days worth of work.

I requested one of their workers, Tony, because my experience of him listening to me and his work ethic. At the end of the first day, I asked Tony what time he would return and he said between 0830 and 0900. When Tony and crew did not show up I contacted Avid to find out if they were still coming out, had been in a wreck, etc. When they did show up at 10:50, I asked what happened time-wise and Tony said he had been sent to another job first (made sense because they had to unload two big machines to get to the mulch).

All not a big deal but, after a some work, they had to take their lunch break and they were super tired which is the excuse I will give them for the end of the work. I have to emphasize this was not the case with Tony. I had to ask them to clean off the driveway but, they left residue where the empty bags from their earlier job were resting. I also had to go back and remove mulch from on top of my solar lights and from covered plants. Later that day, the project manager replied in an email telling me that Tony and crew arrived later because Tony made the decision to come back for a third worker. This did not ring true because they had three workers the day before and because they had obviously been somewhere else first. Why make up a story?

Now I feel a little chilled towards Avid. I have spent well over $50,000 with them over the last two years. I have always paid my bills on time. I was a little surprised when they asked for a down payment prior to this job but, I paid I it. When I got the invoice, I had to point out that I had made that down payment which had not been included in the final invoice. What has happened AVID?

I am adding to my review. After communication with the company there was just miscommunication/lack of communication about the work time. My other, probably tedious complaints, have been addressed and I am satisfied we will be working with AVID for future jobs.

We love our new garden!

We’ve been in our home about 13 years, and the garden was definitely in need of a refresh. I researched several firms and did a few walkthroughs, but Robert stood out immediately. He was incredibly collaborative—listening to what we were looking to achieve, asking questions, and offering creative ideas along with honest, helpful feedback. His transparency around pricing and timing was both refreshing and much appreciated. Once the work started, the team was efficient, clean, and very professional. I highly recommend Avid Landscaping and would happily work with them again!

Wrong address for this buisness