All reviews for PPW Restoration & Cleaning

When requesting a quote I was told I was out of their service area. Due to the size of the job, they said they'll do the work, and being an advocate for small businesses, I decided to have a few additional services done to make it more worth their time. My main goal was to have them pressure wash my siding and remove roof moss, and through conversation I added the driveway, patio, porch, gutters, and windows. I agreed to go from a $600ish budget (which I later learned was about half of what the job should've cost - $600ish is typical for siding ONLY and no roof moss) to a $1500ish job to show my appreciation and support small business. I was initially quoted a little over $1700 but when I told them that was a little high, they shrunk the cost down to the $1500ish amount due to over-estimating the size of my back patio. To show my appreciation for them doing a job outside of their service area and being friendly on the phone, I agreed. I verbally confirmed my priorities of the siding and roof, but did not see it in the quote they sent me while I was on the phone. When I told them I didn't see it, they verbally confirmed it was in there somewhere (twice) so I just accepted the quote and expected the work to be done. They sounded friendly so I was quick to agree and not really push back.

After the work was done, I inspected the results and noticed the siding was not touched. Everything that was on my invoice was done well (including the roof moss on the HOTTEST day of the year), but the siding was not. I don't think they would've came all that way to not complete the entire job I requested. When I called to ask if they were going to complete the siding, I was told the job I accepted was already complete. When I told them the main reason I wanted the work done wasn't done, I was told it must have been a "miscommunication on both sides." This really annoyed me because I am a very bottom-line guy, and always ensure the priorities are taken care of before agreeing to optional services, especially when those optional services costed me an extra $900, being 150% more than my initial budget... To compensate me, they told me they will send people out again, but it would cost me an additional $700 + take 10% off my original bill for it to be done. This annoyed me, so I had another company do the work and it cost me just over $600. I was shocked that I had the same job done by another company more local-to-me for approximately $100 less, than the company that was supposed to be compensating me due to a miscommunication on the job I thought was included in my $1500 bill. They still honored the 10% off after I called and told them I wasn't going to have them finish the job, so it was nice to see they still did that after knowingly losing that additional work.

My lesson learned is to not accept verbal confirmation on these kind of jobs, and make sure you see in writing the work needing to be done. If you don't understand the typical industry jargon (like myself), then be sure to either 1) have the work specifically identified in your quotes, or 2) get several quotes to ensure the pricing is somewhat aligned with the precise job needing to be done.

***UPDATE***
After speaking directly with the owner, he refunded me the amount it took to have the other company finish the job. I was not expecting this at all, so it shows how important customer satisfaction is to this company. I truly appreciate the gesture and would recommend these guys due to the friendly and efficient service, good work, and follow through for customer satisfaction.

Thank you Riley!

On time. Well organized in advance. Did exactly what I asked for and I have what looks like a brand new roof. It hadn’t been touched since it was installed in 2002.
Can hardly wait to tell my neighbors I paid close to $300 less than they did for the same outcome.
Stew

Puget Power Washing did an excellent job of cleaning my gutters, roofs, walkways, and windows. Good communication and they were very reliable.

Great three man crew that arrived on time. Contentious and thoughtful and they worked efficiently. It was clear they took pride in their work and they engaged well to make sure our needs were met. We will definitely work with them again!

I am so impressed with Puget Power Washing and its employees. They did a great job and took great care to leave everything looking spotless. My flagstone patio is gorgeous - I didn't know what color it was before. :)

We used Puget Power Washing to hang our Christmas lights and they did an amazing job! We even had one small issue where one section wasn't done and they immediately came back out to put the lights there. Thank you for making our house look so festive for our family!

Sent out a request for an estimate, they figured everything out and responded to me in just a few minutes. Scheduled service for my neighbor’s and my driveway, which gave us a discount. Then they came on time, Deaundre and Bradley, jumped right on it, and finished in a very reasonable amount of time, and it looks great. Couldn’t be happier.

The crew did an excellent job. They took their time in making sure that the roof and gutters were cleaned properly. Most importantly, that cleaned up all the debris afterwards including washing down the deck. I will be using them for cleaning the roof and gutters every year.

I had a great experience with PPW. Great communication, techs arrived on time and did a thorough job. I had one small callback issue, and they took care of it without any hassle at all in a timely manner. I'd use them again!

Nick and his partner arrived just slightly later than the time frame quoted but they quickly went to work and did a very thorough job of cleaning out gutters, drains, and roof. They also treated the roof moss, and washed eaves & siding. A fair price and good work!

Earlier in the season my grandma had contacted them to get her roof and gutters cleaned. She is 79 and wanted me to post this for her:
"They were punctual and dependable. The two men were wrapping up the job as I came back home to find my roof and gutters cleaned! I am very pleased with their swift service and I would recommend them to anyone who needs a similar job done. "
If grandmas happy I am happy! These people know what they are doing (:

Riley's customer service and care were outstanding. He not only removed snow from my driveway, but shoveled from around my car, and turned my car around so I could get out...going way beyond in terms of service and professionalism. He would get 10 stars if that was possible. I will most certainly hire him again.

Hired Puget Power Washing to clean our windows inside and out, mirrors, ect. They basically cleaned all the glass in our home. The experience was first class, communication was amazing & professional, right down to the last interaction (paying our bill). I will hire them again; no doubt about it.

We could not be more satisfied with Puget Power Washing LLC. They pressure washed our entire house, sidewalk, driveway, deck and fencing and they did a spectacular job. It was spotless, meticulous and beautiful The people were so nice, responsive and accommodating. Worth every penny. I highly and completely recommend them. They are excellent at what they do. Thank you Puget Power Washington. Greg Roer

Did a wonderful job installing our Christmas lights this year. Super responsive, installed the day I called them. The house looks amazing! I also like that they take down the lights and store for us.

These guys were one of the only companies we could find to do our 3-level townhouse. Riley and his coworker were friendly and checked in after they finished. Good value for the service, and would use again!

Large condominium complex with lots of work and it was all done very well by Puget sound pressure washing. Two guys 9 1/2 10 hours here on the property And our courtyard sparkles!

Would recommend this company to anyone very thorough good office staff to help questions that came up during the work and after, the service has been wonderful.

We will use them again in the years to come.

Amazing company, Riley went above and beyond for me. Great work, great price and very professional. I really appreciated the communication they had with me. I will definitely utilize their services again in the future!

My home and roof have never looked better! I will be recommending this company to my family and any friends looking to have any of the services they provide done on their homes. My grandma’s home needs a roof restoration and I am confident in recommending Puget Power Washing to her because they will get the job done efficiently and at a reasonable price!

I was very pleased with the great attitudes and the efficiency with which the workers had. Also the head honcho Sandy was very helpful with all the questions I had. Not to mention the overall price was considerably better than everyone else. You can't go wrong with using these guys!

I am part of a condo association that was looking a quote for pressure washing on our decks. I hade the pleasure of speaking with Riley. He was very thorough in the questions that he asked for the quote that he provided. It was very clear that he knew what he was doing. Their written quote that was provided was extremely detailed and easy to understand. Even though ultimately we chose to forgo pressure washing for the year, we will definitely be keeping them in mind for the following year due to their customer service and great attitude. They are licensed and bonded, and are awesome with follow-up. I would definitely recommend this business to anyone who is looking for a good professional company.