All reviews for Treat's Heating & Cooling

Very happy with the whole experience. Jodie came out and gave a clear explanation and break down about what to expect, which unit would be the best for our budget and house and was in constant communication if I ever had a question.

Dan and Justin, the gentlemen that did the installation were great. Again, always in communication and completed the job in great time. They kept the new installation clean and professional and I am very happy with the results. Would highly recommend Treat's again for any future projects and anything I have planned

Daniel provided exceptional service to source a problem with my furnace. He was thorough, resourceful and knowledgeable.
Kate kept me updated on Daniel's arrival.
They both took full ownership of providing excellent customer service to me as their top priority. 5 stars!

We just had a carrier mini split system installed in our home. The installers were all incredibly professional and friendly. They did the job much quicker than initially quoted and were very respectful of our home, inside and out. We will absolutely recommend Treats. Their pricing was very fair and they handled collecting the rebates from PSE. We couldn't be happier with our new system. Thank you!

I’ve had a pretty varied experience with Treat’s and due to my rating I feel like I need to address the different aspects of my experience.

For context I got a multi unit mini split system installed back in January. I had a so-so experience with outside sales, but eventually got it sorted. Bill was reasonable to deal with for the most part.

My experience with the installers was probably the best of all my interactions, although they did not connect the drain properly to one of the units and it leaked all over my brand new floor and newly painted wall, so that’s pretty disappointing.

My gripe with Treat’s is really with the front office. I have dealt with them on several situations in terms of scheduling maintenance and with their electrical coordinator. On both occasions I found the folks cold, apathetic and at times very argumentative. The general customer experience ethos could use some work before I would consider using them again or recommending them to friends and family.

I first had Treats Heating replace my furnace control board in August 2021, which cost $724.46. Fast forward to January 2022, and my furnace stopped working. I reached out to Treats Heating, and they sent a technician who determined that my igniter was burnt out. I was given the part recommendation and replaced it myself.

By 2023, the same issue happened again, so I replaced the igniter once more. However, by April 2024, I noticed a strong propane smell every time the furnace ran. I called Treats Heating again, and their technician couldn't find a leak. I followed their advice and had my propane company inspect the house, but they found nothing either. Despite being concerned, I didn’t run the furnace much, and it eventually stopped working altogether.

Frustrated, I had my cousin, who is a furnace technician, come over to diagnose the issue. He discovered that both the igniter and control board were faulty and explained that when Treats Heating replaced the control board, the igniter should have been replaced as well to ensure compatibility. When I shared this with Treats Heating, the response I received was not helpful, and I was again met with dismissive customer service. I was told that because I allowed someone else to diagnose the furnace, any potential warranty was void, and that I’d have to pay for another technician visit. At this point, I felt unheard and brushed aside, especially after having spent over $700 just a couple of years earlier on a new control board.

I then called a new company, Able Air Heating & Cooling, who immediately found the issue—a gas leak—and replaced the faulty parts. Now my furnace and heat pump are working properly.

While I don’t often write reviews, I felt compelled to share my experience. It’s disappointing that Treats Heating didn’t listen to my concerns and that I was treated with frustration rather than understanding. I’ve found a new company that made me feel heard, and I’ll be taking my future business to them. If the owner of Treats Heating wants to reach out to hear my side of the story, I’d be open to that.

Terrible Customer Service.

We have been trying to get a response from management for over 6 months for an incorrect installation of an air conditioning unit.

There were two issues regarding this installation:

1) The condensation unit was tilted forward out of spec which resulted in condensation dripping out of the front of the unit into the 2nd floor ceiling from the attic. This caused drywall damage in our new home. We called multiple times regarding this issue, which there was a lack of response, no solutions provided and no follow up after 2 technicians came out to survey the damage on 2 separate occasions.

2) In addition, the ducting from the AC unit wasn't installed correctly, which had a 1/2" gap, which allowed moisture and condensation to escape into the attic instead of cooling our home.

We are local to the area and have worked with Treats at multiple homes, however we will be looking for alternative options moving forward for our heating and cooling needs.

I don’t understand the hype about this place. We had a new system installed in March. As soon as it got warm it wasn’t working correctly. Three attempts to get someone out here was met with a super rude, irritating, disrespectful person who was just infuriating. I wish I could go back and get literally anyone else to put in this system.
Still nobody coming for another week. And to have someone speak to me this was was outrageous. Zero stars. Avoid. Run for your life

We had treats out to look at our AC unit because it was tripping our power a week ago. They said everything looked fine and we paid the diagnostic fee. One week later our AC unit makes a horrific sound and breaks at night. We called to tell Treats and they said it would be two weeks to get someone out even though they were out just a week ago with the problem and didn’t fix it. Very frustrated with the service and lack of urgency on something they should have noticed when we had them out.