All reviews for Northwest Expert Heating, Cooling & Electrical

Mike was personable, on time and quite knowledgable. Beyond a tune up. We appreciate the work performed. 2 stage Coleman high efficiency.
Thanks Mike!

Aaron came out and found and fixed electrical issue in no time. He walked me through problem and replaced parts. Super nice, friendly and extremely efficient!! I would highly recommend him to all my friends, family and my customers!! Ladies in office we super kind as well! Thank you so much Aaron for your expertise! Many Blessings!!!

Our service Tech was Beau, and Beau is exceptional! He was courteous and beyond patient with my obnoxious barking dog. I found him to be knowledgable, efficient, and charming.. I absolutely recommend him as well as the company. They offer a great service at a fair price.

Beau was my technician today, he was very friendly and did a great job of letting me know all the work that he was performing. Beautiful was very thorough and did a great job! Five star plus. I would definitely recommend!

We had a very pleasant experience working with the office and the technician. Beau took the time to explain to us what was wrong and what exactly it would take to fix it. He was back out shortly with the parts and new thermostat. We’ll definitely be reaching back out to Northwest when it’s time for a new system.

Beau did an outstanding job with my parents’ home. He was incredibly attentive and took the time to walk my mother through everything, answering each of her questions in a way that made her feel confident and comfortable. She now understands exactly how to operate and troubleshoot the furnace thanks to his patience and thorough explanations. Excellent service and highly recommended.

We had some electrical issue symptoms and became concerned. Zach came out to do an evaluation, identified and took care of a potential problem providing clear upfront pricing before starting any work. He also identified and explained some other issues that will need to be addressed. He didn't try to hard sell, just provided information and we are now awaiting a formal quote to have additional work done when we are able.

Highly Recommendable. I had my furnace replaced and additional installation of heat pump. Chris was the was one who came in and made some assessment and quote. He knows his trade and got me immediately convinced. I had my doubts about how the equipment and workmanship will turn out but come installation day, I was relieved to observe how professional and competent they were (Andrei and company). The duct line works and the electrical layout was really neat and well-done. The furnace and heat pump were also working well but i just need more education on the thermostat; although somebody will be coming back to address my concerns.

Also kudos to their office staff Julie and Rose, I felt their sincerity to ease my apprehensions, making that all my questions and concerns are taken care of.

I forgot to post it but saw it when Mike came in to fix the recall problem. He was no nice and accomodating to all my queries. I hope you have more guys like him. Thanks for providing winderful service including office staff who accomodated my calls.

This company is excellent! My mother is a senior and Micheal Wachtler went out of his way to answer all of her questions he was patient, courteous and efficient. I live out of state, and it was a comfort to feel that my mother was being taken care of with such care and due diligence.( thanks Micheal I really appreciate you!!)Payment was a breeze and Amanda in the front office was fantastic at answering any and all questions that I had. I recommend this company to anyone in need of excellent service.

Very fair prices, excellent thorough competent crew. General manager Christopher recommended an Amana heat pump, it turns out to be a top notch product with a "99 year warranty" & American made!

I filled out the online request for an appointment and within minutes received a call from Amanda in the office. I did not expect to receive a same-day appointment, but she was able to send Mike out who arrived with in a short amount of Time period he was very friendly and was able to quickly diagnose the issue. He even had a part on the truck that he could replace at the time without needing to have a return visit.
In less than an hour, I had heat again. New paragraph thank you Mike, Amanda, and the entire team For being available.

Virgil the best customer service ever, he invested a lot of time resolve my issue and kept reinforcing that he was interested in getting to the root of the problem. He was very respectful, kind, and asked direct questions that showed he cared about the issue not happening again. Thanks kindly for being thorough. ⭐️⭐️⭐️⭐️⭐️

I just wanted to thank Amanda, Zane, and Nathan for helping me out. We had another company perform a furnace install and they royally botched it. Nathan came out and basically helped coach the other company on how to do their job properly.

I have future projects planned and I'm dropping the old company and using these guys instead.

Thanks again!

Great team and company, would easily work with them again. No-nonsense work and competitive pricing.

I had a furnace install, bathroom fan install and a whole home surge protector install done with Northwest. I'm grateful the team was willing to work with me in the Seattle area. I usually get many quotes and found Northwest to be among the best for both person interaction and pricing.

Home projects are intimidating for me due to lack of experience so I really appreciate teams that understand this.

The sales estimator was Shane and the installers were Andrew F., Mike V., and another guy I didn't catch the name of and the electrician was Rod K. I thought everyone was experienced, friendly and reputable. The scheduling/accounting team (Angie?) were also easy to engage with. They are great about scheduling and reminders. I will recommend this company to people going forward

Sales personnel, Michael, was professional and helpful with strategies and expertise to resolve our heating issues. Technician, Nathan, was communicative, friendly and knowledgeable. As a result, we have better heat flow and distribution throughout the house. We are so thankful we made the call!~

On year 18 on my homes original furnace and it's almost time for a new furnace. Was impressed with HVAC tech Charles Dobbs. Went over everything with me after a thorough inspection and maintenance of my furnance. We discussed my options and some of my own maintenance that I've done and parts already replaced, but I will be happy with one more winter. Gave me a quote for a new furnace vs the repairs I will need on the existing one. Just makes more sense to get a new one after this winter is done. Appreciated his honesty and the price is reasonable. They have my business moving forward.

Virgil came out today for their $59 furnace tune up. Very polite, and very knowledgeable!! Took the time to listen to my concerns, and fully checked off each of them with his tune up. Explained exactly what he did, and how my furnace is currently performing. This was a great value, and it looks like by sending Virgil Archibeque they sent their best!

Adam Pulido came out to help assist us with our furnace which had been malfunctioning for a short while, after recent installation. He was extremely knowledgeable and quick to work to resolve the issue. Not only did he resolve it, but also documented everything extremely well and provided reasoning that was easy to understand as to the root cause and how to avoid in the future. Excellent employee, and excellent customer service.

Mike came out and he’s a nice and respectful man and he didn’t mind showing me the process and steps. He went one by one and his trouble shooting was fantastic. He was very systematic and found the problem and solved it. My A/C is now working perfectly. Cold at 49.9 and so nice to feel like my home is iced. Perfect timing.

I received a coupon in the mail for a furnace check up for $59.00 so I thought that was a real good price so I called them and set up the appointment to have my 25 year old furnace checked out since it had been running erratically. I’m so glad I did because the nicest man , Glen Ashford, came out and did a check up. The news wasn’t good, my furnace inside was cracked and the control board was burned along with some water damage he said it should be “red tagged”. In other words it’s illegal to run it safely with the damage it had. (Well it’s Christmas time so of course my furnace must die!!!). Glen calmly and patiently explained everything to me and showed me pictures of all the damaged parts. He never once pressured me or even tried to sell me a new furnace. Needless to say I asked him about their furnaces and I ordered one. I felt like he was super honest, friendly, patient and someone I could trust, and would definitely call on again. He set up the install for the for the following business day and Brandon Miller came out and removed the old furnace and installed the new one. He too was friendly and polite and on time.
I also want to mention how nice Amanda was. She set up everything and did an excellent job. She was very good on the phone, easy to understand, friendly and helpful. I would definitely recommend this company 100%!!!

Our furnace broke in the winter and sadly found that we needed to replace the entire unit... The entire process was smooth and everyone at Northwest Experts was incredibly kind and helpful - from receiving the quote (Michael), to the electrician (Rod), to the technicians (Jacob and Zach)!

They sent Mike out the next day and we definitely appreciated his efficiency and knowledge sharing! Truly appreciate him answering all my questions and providing extra filters for us! Thank you so much - we definitely recommend them!