Water Damage Restoration reviews in Federal Way, Washington

They are fast to respond !

Andy was amazing!

Really great, efficient and professional.

Highly recommend! Knowledgable and helpful team.

Very professional team! I would definitely recommend them for any of the many different services they provide!!

Andy and his team were wonderful. They updated on what was found and need to be done. They also empathetic to this trying time

Carter, Mickey, & Angel were all great to work with. Overall, it was a good experience.

Andy and Mike were fantastic! Very satisfied with the work done.

Andy and his crew were amazing and very professional assisting us with our issue.

Meki and the team were great. Did a really good job removing the wall, taking out the mod and treating the wood framing. Now bone dry!!

The techs that came to my home were Travis & AJ. They were awesome, very professional, great communication, and they did a great job. I would highly recommend them!

Meki and Keith Did a fantastic job. They were professional, fast, exceptional employees! Everything they did, was top-notch! Thank you!

They did not fix my mold issue that was making us sick. In fact, they did not find the mold even though I told them where to look(under the shower), they assured me there's no mold there, and that it was only around the toilet.

I had someone else come in and remove it after they had left, and we found a huge rotten hole under shower from water damage and mold right next to where they were checking for mold. This was the main reason I called and what was causing us to get sick.

Did not get the pricing I was originally told. I got surprised with the final bill without receiving any notice ahead of time for the extra charges.

Overall I would not recommend using this particular serv pro, there may be better ones out there but the guys that came out just didn't do their jobs, and on top of that I had to pay about $1k extra on top of what I was told.

Also when I complained to the office they gave me the cold shoulder and didn't offer any remediation for my trouble at all. Save yourself the headache and go with another company for your water damage/mold remediation.

I recently had my basement flooded, I was really sad because it had some very memorable things that got destroyed due to the flood. But I knew who to call, Stephanie was wonder and such a great help I my basement was back to normal in such a timely matter I love how professional this company is I always recommend to my family/friends.

Thank you for such a wonderful service

These guys are terrific! They took care of a significant water issue in a storage area, cleaned up the mess thoroughly and promptly. I highly recommend them for any water mitigation problem you may have!

Shannon, Kana and AJ of Kent ServPro came to dismantle a large built in bookcase in preparation for carpet removal and abatement. They were very efficient and quietly did this job - I work from home and did not hear them. I appreciate their work and was very pleased with their timeliness and recommend them/ServPro to others.

Luis and his team are the most honest, kind, understanding and hard working people I have encountered. I feel blessed they were the ones coming out to my aid.
😊 🙏 Blessings to te team and their families. Happy holidays!

Had a roof leak from the large amounts of rain and wind we've had over the past two days that resulted in a leak in our living room. I was directed to this company by our insurance.

This was a rough experience. We waited about an hour to be contacted by the local office, after calling the national line, to have them come out to our place. At that time we were then told it would take another 15-20 minutes for them to reach our house. Total wait ended up being an hour and a half.

Once the lead gentleman walked in, he looked at our leak and verified what we knew. He held his meter up to the wall around our window to again verify what we already knew. He patted the floors to verify again, what we already knew. Final assessment, there were two damaged spots in the ceiling, damage around a window frame, and the floors were fine. Again, all things we knew.

Then said there was nothing he could do for us because we already had a bucket down to capture the water. Then told me that because it was an emergency visit our insurance would still be billed for it. So we waited around to be told that ultimately he was just going to suck up water if need be and put a bucket down to capture other water. But even though we already have all that handled, there's going to be charge anyway.

And to top it off, I was not told that they couldn't take care of our situation by the national dispatch line. When I explained the problem to them, I even told them what we needed as per our insurance company.

We've then had to follow up with another service company to have them at least come and tarp off our roof and keep water away until Monday when our claims adjuster can come out.

This was not a good experience.

We needed servicepro after having unexpected water damage, they worked through the cleanup for a full week. Everyone on the crew was professional and really kind when working on the water repair. I recommend this company when disaster strikes, they are very knowledgeable and supportive.

Edit: I should have asked my husband to verify the work before signing off on it since he has a background in this kind of work. NEVER let them pressure you into signing off on work until you get an expert eye on it. It turns out they cut through the vapor barrier on the house and left the flooring open for rats. Even then I wouldn't rate so low except that it feels now like I was asked to sign *because* they knew my husband wouldn't have. I would have made it one star but Andy did honestly try to make it safer for our 4yo.

Jose and his team did a great job updating the light fixtures at our property. They were very responsive and scheduled the work quickly. The team arrived on time, worked efficiently, and handled the installation with care and professionalism. Everything was completed neatly, and they made sure the fixtures were properly installed and working before finishing the job. We really appreciated their prompt communication and smooth execution. I would definitely recommend Jose and his team from anything like general contractor to specific work for the property and would be happy to work with them again in the future.