HVAC reviews in Kelso, Washington

Called and was placed on hold for 6 minutes and 6 seconds. I was told they would call back to schedule an appointment later that day and 3 days later still no call.

Incredibly professional and always respectful. Rates are competitive and the staff is fantastic. What else could you ask for?

So glad that I chose Carlson’s. From the phone call for service, to the finished repair. Couldn’t be more pleased with the great service!

Horrible unprofessional service. On 2 different occasions we made appointment for them to come service our system and never showed up. Called to see where the techs were at an just gave us the ring around. Will not be using them again!

Heat went out and a repairperson was at our home by the afternoon. Robert was thoughtful, patient and explained to me the repairs needed. Will call again!

Edward was informative and helpful. He was quick and knowledgeable. He was on time. He kept things nice and clean! Thank you very much

Great company called them monday morning to schedule an appointment they came 2days later. Friendly employees that's why I gave them 5/5 stars

Great service to review system at new house. Showed up early, walked me through the system and provided a quality maintenance plan with no sales push just great service and education!

Jeff Headley was our tech on Wednesday, Oct. 30
He was awesome: arrived on time
Extremely personable
Very efficient
Did a great job on a very cold morning!

Been a Carlson's client for almost 25 years. Totally satisfied. They have our 100 percent trust and satisfaction. Excellent customer service.

Robert is always friendly and efficient during the maintenance visits. I have been using Carlson's for 14 years for repairs and maintenance of my system an will continue to do so.

Charged me 42.00 for a 9.00 dollar capacitor.
Thanks

I called several places in the are and no one would help over the holiday week. Carlson's came within an hour. Dmitry was professional and diagnosed our issue. Our heat is working beautifully.

Dimitry was awesome during the maintenance visit. He is so knowledgeable and professional. He explained everything to me as he did it. Such a great service for peace of mind, too! Please give him a raise!

We are building a new home in Longview and Dak met with me on several occasions to review our house plans and make sure we designed a system that met our needs while keeping our budget in mind. I appreciate the friendly staff and would recommend Carlson's for all of your heating/cooling needs.

Absolutely awful. Had them come out twice to find out what our A/C issue was months ago. Charged a whopping $1,000.00 just to find out what issue we had. Came up with a couple problems and they never actually helped us with a solution. Said they would send quotes since we were told we needed a brand new unit. Never sent any quotes and we still don’t know what the final issue with our unit was. Will Never use these people again.

Arrived when they said for preseason HVAC maintenance. The tech was respectful (mask, gloves, booties) and showed me how the system operated (just bought the house and had no clue where the filter was even). Will definitely use Carlson's going forward.

I really appreciate the customer service the Carlson techs gave us today. Our system went dead during the heatwave and Carlsons techs found out it was a simple fix due to the heavy load on the system. They could have oversold me on a new unit but they didnt. They fixed it and educated me on what I will need when I do need to replace the unit. Thank you Carlsons for hiring great ethical people. You will get my future business

My first-ever office meeting at Carlson's Heating and Air Conditioning was friendly and helpful. I signed up our home for their service program. Jeffery our service tech was efficient and on time for our service. I would recommend Carlson's for your heating service.

I've been with Carlson's for over two decades now and have had nothing but positive experiences. Andrea is phenomenal as is Robert. Honest, helpful, personable...I can't use enough superlatives to describe my experiences with this company.

Mr Carlson came out and provided a reasonable estimate and was very friendly. His techs came out and replaced our old furnace and installed a new heat pump. Highly recommend