B&B Landscaping Services, Inc.

My neighbor and I share stairs leading up to our property. The stairs were 15 years old and were made of lumber and rock which began to seperate. B & B came out gave us a very competitive bid and we selected them to come out and repair our stairs as well as some work (hillside stair repair and french drain installation) on my property. The result of all of the work was magnificient. The stairs and upper area (paved) was beautiful. The french drain and stair repair were also magnificient. Overall the work and price was reasonable. The crew was very professional and always responsive and on time. Anytime they were going to be late we were told. Overall the work was outstanding and the business side were easy to work with always answering questions and being very patient with our questions. I intend to use them again for another project and I would recommend them to anyone.

October 10 (New)
Outstanding work for the value. I have had B&B Landscaping come out twice to work on my property and have been totally satisfied with the work they do and the time it takes them to complete the projects. I've had them build new steps, rebuild rock retainer wall, and exend the patio with pavers. Would recommend them to anyone.

I paid 2300 bucks for them to remove roots/overburden and lay felt/rock next to my driveway. They sent one young gentleman to get the job done. He took multiple chips out of my new concrete drive way and left areas unfinished. They did come back out to cover most of the areas that were agreed upon. Then I noticed grass growing through the rock. I dug down to find no drive way felt. I know some areas have it but this area does not. I send an email yesterday and received no reply. I will not recommend them nor let myself hire them again. They missed out too, because I was going to pay them to do the driveway on the other side of my house.

Workers were great, however, bids seem highly inflated. Communication was seriously lacking. I asked for several itemized options, and while, I understand this can be annoying, I had a specific budget. I would have been able to pay around 4k for a retaining wall around a small portion of the firepit they installed, but, I think because Id turned down their quote of over 10k for a 50 foot retaining wall - they never even answered a text about a smaller one around the pit.
Not impressed.

In response to the business response below - no the last quote for a smaller retaining wall went underanswered. I was given a quote for 50 feet of retaining wall and an estimate of over 10k, then asked for just a smaller one around the firepit. Contrary to what you said, the request for a smaller retaining wall quote went ignored. This wall likely would have been in the realm of my affordability, but again the text to the site manager went unanswered. I was instructed by your worker to speak with the main site manager if I wanted anything else done, and that's what I did. She mentioned to do this to save costs on bringing machinery out.
In regards to being accused of indecision on my part. The pit was much deeper than I anticipated and presented new unforeseen issues, such as a side retaining wall. That requires more communication and talks about retaining walls. And again, I was then quoted only an option for a 50 foot retaining wall, but a smaller one around the pit - that quote request went ignored. I'm guessing, and it seems it's accurate by what you wrote, you assumed a smaller one wasn't in my budget.

Personally, I'd just recommend a clearer picture and grasp on what people are asking for when you come out. It really didn't seem like what I was looking for was understood or that I was even being fully listened to. Also, doing buisiness with a landscaping company, I'd expected someone to present some sort of idea options other than bark, but things thrown at me were very basic.

And, I'm sorry - but B and B, you did not know my budget. The 50 foot option presented was turned down, but AGAIN, a smaller retaining wall request quote went ignored. My budget was in the 4 to 5k range for that, but no one even answered the text. And indecision on my part? Again, you're workers recommended I contact you the actual days they were there working to ask about any other work they could possibly do and quotes. Of course there is indecision when quotes for retaining walls given to you that day were over 10k. The exceptionally high price was why I wanted to discuss the smaller retaining wall around the pit, yet got no response to that. We never talked about how much I could afford if I couldn't do 10k.

Another sidenote - you're stating that your net gain didn't include emails and texts regarding quotes. Wow. When workers tell me to contact you and they are waiting on what we are going to agree to do because they had a window to do more with machinery there - how else was I supposed to contact you? You may not appreciate an honest review, but gashlighting your customers is distasteful