Black Lion Heating, Air Conditioning, & Electrical

Taylor gets 5 stars for doing a fantastic job! He was prompt, professional and effective. In a few minutes, he figured out and fixed the gurgling issue I've had on and off since purchasing my mini-split unit from Black Lion a couple of years ago.
After my initial install from Black Lion, there were months of service calls and profoundly bad (okay, non-existent) customer service that left me with very deep regrets about having chosen Black Lion. Now, both Taylor as well as the last two techs who had come out for my annual servicing, have proven that Black Lion as a company has had a shake up in the most positive of ways since I purchased my unit from them a few years ago. As a customer experiencing these changes such as prompt responses, and techs that actually know what they're doing, I finally have confidence in Black Lion and that's a big relief around a big investment. And thanks again Taylor!

TLDR: at the very least, call Black Lion for an estimate, ask for Tony. He'll take great care of you before, during and after install.

I'm very happy to leave a review for Black Lion. My AC went out in September, but since the furnace was getting to the 25 year old mark, we decided to change them both out. Tony came out to give us an estimate. He was very helpful, took the time to explain the different options. I ended up getting 3-4 estimates, mainly because I realized that everyone installs different brands and equipment. The most important thing for us though was making sure that if we ever had problems, we'd have great tech support and customer service. We decided to go with black lion, given our experience with Tony and how patient he was with my questions. And because the reviews stated that customer service is really great.

They came out a few weeks later and did the install. Everything went smoothly. About a month later, our furnace was shutting down. I reached out to Tony and he helped us get someone out here the same day. Jesus came out and took time to explain everything to me. He was able to figure out what was happening. I appreciated his transparency and how thorough he was in assessing the problem. Fortunately, it was something that could be fixed and he even stayed a bit to make sure his adjustments fixed the problem. Jesus and Tony are amazing and I really appreciate how great the customer service was.

Shout out to Ashley for checking in with me the next day to make sure our family is comfortable and had a good experience.
Thank you all!

A way overdue thank you to Taylor for coming out to fix a leak in my ductless heat pump system over the winter holiday last month. I really appreciate the care and attention Taylor gave for fixing the leak cause - one of the flares was not installed correctly at the outdoor unit. Once he completed all of his work including new refrigerant, our heat in the home immediately improved and we were able to finally put away the space heaters! I'm looking forward to a hot day this summer to check out how cool the air conditioning will be! Also thank you to Ashley for helping raise up my concerns, and thank you to Jamie for discounting the repair work especially when it had been several years since Black Lion had done the original installation. I'll be booking my maintenance soon and requesting Taylor :) Thanks again!