All reviews for Black Lion Heating, Air Conditioning, & Electrical

Taylor gets 5 stars for doing a fantastic job! He was prompt, professional and effective. In a few minutes, he figured out and fixed the gurgling issue I've had on and off since purchasing my mini-split unit from Black Lion a couple of years ago.
After my initial install from Black Lion, there were months of service calls and profoundly bad (okay, non-existent) customer service that left me with very deep regrets about having chosen Black Lion. Now, both Taylor as well as the last two techs who had come out for my annual servicing, have proven that Black Lion as a company has had a shake up in the most positive of ways since I purchased my unit from them a few years ago. As a customer experiencing these changes such as prompt responses, and techs that actually know what they're doing, I finally have confidence in Black Lion and that's a big relief around a big investment. And thanks again Taylor!

TLDR: at the very least, call Black Lion for an estimate, ask for Tony. He'll take great care of you before, during and after install.

I'm very happy to leave a review for Black Lion. My AC went out in September, but since the furnace was getting to the 25 year old mark, we decided to change them both out. Tony came out to give us an estimate. He was very helpful, took the time to explain the different options. I ended up getting 3-4 estimates, mainly because I realized that everyone installs different brands and equipment. The most important thing for us though was making sure that if we ever had problems, we'd have great tech support and customer service. We decided to go with black lion, given our experience with Tony and how patient he was with my questions. And because the reviews stated that customer service is really great.

They came out a few weeks later and did the install. Everything went smoothly. About a month later, our furnace was shutting down. I reached out to Tony and he helped us get someone out here the same day. Jesus came out and took time to explain everything to me. He was able to figure out what was happening. I appreciated his transparency and how thorough he was in assessing the problem. Fortunately, it was something that could be fixed and he even stayed a bit to make sure his adjustments fixed the problem. Jesus and Tony are amazing and I really appreciate how great the customer service was.

Shout out to Ashley for checking in with me the next day to make sure our family is comfortable and had a good experience.
Thank you all!

A way overdue thank you to Taylor for coming out to fix a leak in my ductless heat pump system over the winter holiday last month. I really appreciate the care and attention Taylor gave for fixing the leak cause - one of the flares was not installed correctly at the outdoor unit. Once he completed all of his work including new refrigerant, our heat in the home immediately improved and we were able to finally put away the space heaters! I'm looking forward to a hot day this summer to check out how cool the air conditioning will be! Also thank you to Ashley for helping raise up my concerns, and thank you to Jamie for discounting the repair work especially when it had been several years since Black Lion had done the original installation. I'll be booking my maintenance soon and requesting Taylor :) Thanks again!

Taylor B serviced my A/C and furnace a few days ago and replaced my make-up air damper actuator today. I was highly impressed with his professionalism—he was courteous, knowledgeable, and thorough in explaining the service and his observations. When he discovered the actuator part had been returned, he went out of his way to get a new, unopened replacement without hesitation, earning my trust through his dedication and cheerful attitude.

Black Lion did a fantastic job installing a heat pump & new furnace at our home. Everyone was easy to work. Greg helped us get what we needed and rearrange things when we changed our insulation time frame. Michael the electrician & his co worker that helped him & did the crawl space work did an excellent job. Can’t say enough positive things about the two men that installed the heat pump & furnace. Everything runs great and looks good. Thank you!! Definitely recommend Black Lion!!

Taylor was here to fix our AC unit and maintenance on the furnace. He was on-time, professional, so polite, explained everything he found in detail and with pictures. Honestly, it was the best service experiences I have had!

Black Lion originally installed my furnace. They provide regular annual maintenance for the unit. Brad came to do this yesterday. He was professional. He did a thorough check of the unit and system performance. He helped me decide on an alternate return filter to purchase since they stopped making the one Black Lion had originally recommended for my system. I am a very satisfied customer.
Update - 8/4/2025 - Jesus from Black Lion came out and diagnosed a failed thermostat and replaced it and set it up and showed me how to use it. Excellent job!

Jesus, is an excellent tech. He was able to resolve my pilot light issue very quickly. Plus he is just a very enthusiastic great guy. Thank you Jesus!

Taylor was thorough, efficient, and explained the process to us. He made suggestions that will help our system run more smoothly.

I read reviews when hiring various companies, and I obviously look for those with good customer service and quality work. What I usually don't get a feel for is what happens when you need them years after service. My experience with Black Lion was excellent, hence the 5 stars. Nothing really went wrong, but 4 years after installation I needed service that I thought was a little premature. The company worked with me so kindly and professionally. They answered all my calls and all my questions. They came to my house within days of contacting them. The 2 service people were respectful of my issue, my time, my home, and my money. It makes you feel good that you actually hired the right company in the first place. How often does that happen? I highly recommend them.

Overall very positive experience. We previously contacted Adam several years back, however never had the chance to actually contract the work. I reached back out to Adam this year, and he still remembered the past discussion. There were some complexities as the installation was in a high rise condo. Adam however was available all hours (late nite text responses) all days (weekends!) to discuss design/aesthetics/and optimal unit placement. We were finally able to agree on a design after a few weeks. Team came and completed the install in one day. Overall great experience, highly recommended!

Black Lion installed a new heat pump for us recently and we can't be happier with their work! The crew arrived early and was able to complete the installation in a single day. They left the work area clean after they were done and made sure we were informed of what they did and how to use the new system.

A couple days later we noticed that there seemed to be a rumble coming from the unit that was reverberating through the house. After mentioning this to Black Lion they quickly had a tech come out to investigate and remedy the matter free of charge. We'll certainly use them again for future HVAC and electrical needs.

I’ve been using Black Lion for my annual services and emergency services and they have always been great. Today, Taylor came out and outperformed them all. He went above and beyond to do some cleanup on a drain while servicing the AC, took time to thoroughly document and explain everything he did and did everything with a smile! Taylor was professional, clean, efficient, and a pleasure to have in the home. Black Lion, keep Taylor around!!!

Recommend technician named Jesus!! HE IS THE BEST WE EVER HAD!!!! He was very thorough on what he did. He also did more testing with guages and cleaning than previous technician.

We had the pleasure of working with their technician, Taylor, and I couldn’t be more impressed. He arrived right on time, carried himself with the highest level of professionalism, and took great care in servicing both our furnace and AC. It’s rare to see that kind of attention to detail these days—what a fantastic experience.

Jesus was amazing ! He was here on time and very professional. We had pups and he was patient for me to put them away and he went right to work. He fixed our A/C quickly and was a cool guy. We will definitely call again for any A/C or heating issues. A huge thank you !!!

Jesus was a wonderful help! Best customer service and quick service. He was so helpful and kind. Highly, highly recommend Black Lion. Ask for Jesus you won’t regret it!

Very professional, both on the initial phone contact and also Taylor, the technician who came to do the work. Very clear of the work being performed and what he found, even without me asking. Also very responsive to answer my questions. There was a small miscommunication problem and I was impressed on how quickly Taylor addressed it and solved it. So glad with the service provided that I'm planning to join the annual maintenance program.

Taylor performed great job repairing our unit.
Prompt and professional.
A.c is now working like new.

Taylor was awesome. He has a great demeanor and is truly proud to work for Black Lion. His explanations of the service he provided were delivered in the most professional and friendly manner. Would like to see him again for the next service.

Had a new heat pump unit with a furnace installed a couple of months ago, replacing a furnace only that was 20 years old (also a Bryant). I wanted to wait until the system ran for awhile before leaving a review.

Overall I felt everything went very well, with the exception of a couple of small issues. They communicated very well from beginning to end, and were extremely fast to come back out when the system was glitching.

The installers were on time and worked fast. Easy to chat with and seemed to know what they were doing. One them had been installing for 6+ years and the other was 3+. The city inspector said the installation was done very cleanly.

The only issue I had was after installation the system was acting up a bit. They came out 2x before the last tech noticed that the wiring from the thermostat was incorrect. As soon as the correct wire was fixed it worked perfectly. Errors happen, and the good thing each time they came out immediately to work on it.

Would definitely recommend again, their pricing was very good and it looks and performs great.