Appliance Repair reviews in Lacey, Washington

Tyler was very knowledgeable and quick to make the repair. My only comment is that he originally posted a 9:30 show, then updated that show time at least 4 times to finally show after 3:00 pm. Also, when I called in this repair it took at least 4 hours for the online + phone service people to find my contract and make appointment! A one star for that end of the Repair Dept.- granted, "your computers were down" Thanks

Greg, Sears repair man, was the only one who sincerely was concerned and tried to help us in a 3 month ordeal trying to get our range repaired. He gets 5 stars. You're phone systems and communication get 0 stars and are more than lacking in customer service one of the worst I've ever dealt with. We got the run around for 3 months. Very unprofessional. You need at least one phone number where people can talk to a real person without waiting for an hour and didn't know anything.

Tyler was the technician for the Sears Repair Dept. He was great, worked quickly, accurate, got me running in 10 minutes. If you ever need their help, ask for Tyler to get the BEST service ever!

I gave a 5 star initially because everything worked right after the technician left but by evening time on the same day the appliance was not working again.

Easy to work with, kept the space clean, the ordered parts came quickly and they honored my request to come do the repair in the afternoon. The warranty is worth it.

Our technician arrived here almost to the minute of the estimated time. He was very curious and polite, and he was really good with our skittish dogs. He got in, did the work, and left us with a repaired fridge. I can't think of anything is improve in the experience.

The tech was OK. The service provided by scheduling was horrendous. I always said that I've never had a problem with the service I got. Not so much anymore. I had a refrigerator go out and the tech ordered parts. The parts came punctually and I notified the Sears repair. I sat for over a month because I kept getting calls and or messages that stated "PER MY REQUEST, MY APPOINT WILL BE RESCHUDELED". That is a bunch of bull, not per my request. You had better get a handle on the way things are handled or you will be out of business. If things don't get any better I will cancel my yearly Maintenance Protection Agreement.

Prompt, professional, and friendly! All of the traits you hope to see in a technician!

Jacob was friendly and polite, but more than that- he actually found the problem! We’ve had several techs trying to figure this out. It’s been 10 months! Lost a lot of food. Techs would say it should work after trying out what they thought it was. If we would’ve had Jacob on the first visit, we would have saved so much money! We will ask for Jacob if we ever need another technician. Thank you Jacob, for doing a great job.

Take this review with however you would like, I personally dont care and I would put zero stars if I can but thats not an option. I dont usually do this review stuff online but if anyone is trying to get that home maintenance insurance for your appliance for a year, this is just a warning. I placed a repair order for my dryer 25SEP2024, its already 19OCT2024 and my dryer is still not fixed. They keep rescheduling me for different reasons either awaiting parts that I already have or the maintenance person is sick. The part that pisses me off is that they wont send a notice till the end of the day (after we have been waiting for maintenance to come the whole day, wasting our time and they dont show up) and thats because we had to call and ask. Which is Pure garbage of customer service and for sure would not renew my plan next year. This review is from Lacey, WA

Competent, great communication skills and very clean in working with water and ice removal.

Tyler came out to diagnose and hopefully fix our Kenmore Fridge. He was on time, friendly, courteous, and professional. He diagnosed the problem but unfortunately was not able to fix it because the parts are no longer made. He gave me suggestions to get the fridge motor to defrost and start working again and said it will probably freeze up again and we can defrost it again & it should work again. Only other option is to buy a new fridge. I’m still happy with his service as we needed to know what was wrong with it.

'the communications ( or inability of
sears) was a disaster: It would take pages to describe all that went wrong. AI IS a very bad joke. Send multiple communications in various forms and 1 out to 20 was right! Better to just ignore all of them! The technician did the work well...too bad Sears spoiled all of the rest of the process.

Extremely shitty experience. Samsung scheduled me warranty service for my microwave almost 2 months ago. Sears has rescheduled 3 times! They won't even call me, provide me any details, or even put me on a priority list. It's always the day of the service I get a message saying

"Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you?"

We bought a refrigerator, dishwasher and gas range. The refrigerator being the first item to be delivered.

The technician who showed up wasn't very friendly. He showed up with messy hair and stains all over his shirt. He rolled his eyes a few times when my mother N law was asking him questions and he interrupted her multiple times. Not professional at all. When I explained what the problem is he was dismissive and said the reason why my washing machine was knocking around is because of operator error. Granted, he may be right on some occasions, however he wasn't this time. Once he loaded enough towels in it and it started knocking around he said "oh it's knocking around even with towels". He continued to say it was due to operator error and then quoted over $1000 to fix it. Never again will I choose to do business with this place and you should be careful doing so yourselves.

They did a great job 👏 The part came in early so they shifted their schedule and gave us an earlier appointment. Our fridge is cold again and working great!

Dreadfully horrible. I have been without a refrigerator for 3 months cause these bozos can't figure out what is wrong. The first attempt, had to order parts- no issues with that. Second time, put the parts in and said it was good and left. Right away it never cooled. Came back out, so this is the third time, said oh it had a problem with something unrelated. Never cooled down after he left. Fourth attempt, a different guy comes out and right away says it's fine, that's how refrigerators work.
"So refrigerators don't even cool down, they just take electricity and it's a waste of money? "
Guy says "yes, they really don't cool down

I strongly advise against using this service. While the representative was pleasant during their initial visit and charged for everything upfront, they never returned to complete the installation. The automated customer service system is extremely frustrating to navigate. Ultimately, I had to return all the items they ordered because they failed to follow through. I highly recommend choosing any local service provider instead. This was a disappointing and costly experience with Sears Home Repairs—unfortunately, my second time learning this lesson.

Technician quickly detected the electronic panels for the LG washing machine were dead and the cost to replace was more than a new machine. Appreciated the honesty and quick online scheduling. Would recommend.

Appointment process is horrible alll AI
No human interaction until tech arrived Tech was helpful and knowledgeable.