Electrical reviews in Mercer Island, Washington

I called at the end of the business day when my power went out. Despite the time of day he came over an provided service with a smile. The problem was promptly and professionally fixed.

Daryl was very helpful and professional! He talked me through finding the problematic breaker in my house and resetting it while on the phone at no charge on a Friday afternoon. So appreciative! Will definitely call AC Electric again for future work.

Darrell Petty (AC Electric) is fantastic. A large tree came down in the recent windstorm and brought down our power line and damaged the weatherhead. I called Darrell. Notwithstanding the fact he must have been very busy, he came right over. The next day he obtained a permit, made a couple of trips to the store, and was at our home until 10:45 pm restoring power. Mission accomplished about 30 hours after we first spoke. The PSE worker complemented Darrell’s work.

The technicians were super professional and complete. They had to work really hard and stay late to get the work done. They were extremely professional, polite and competent. Working with them was a pleasure.

Called them 3 times...Never even received a return call.

The gentleman Eugene took his time to check all the outlets and light switches. He replaced 4 got my lights and electricity up and working. He was professional and pleasant.

PK was experience was PERFECT they did an awesome job. I would call them if I need them and I recommended them. They come the give the budget and they fixed the problem when other people were asking for insane prices

We have used PK Electric twice - once for planned job and once for an emergency fix. They are professional, friendly, accommodating and I will go no other place for my electrical needs.

Scheduled an appointment to address a serious electrical problem - they told us 12:30 to 1:30 arrival. No word by 3pm. Called them at 3, and they said the guy would arrive at 4. At 5 the electrician called us to say that someone would contact us the next day to reschedule.

Short story: I wasted a day at home waiting for an electrician who never came. The need to reschedule is understandable and acceptable, but not after I've waited at home the entire day. At 2 or even 2:30pm, you should have already called us to explain that he would be late or to reschedule. I will post this as a warning to others to avoid your company.

Called PK to come look at my kitchen Island, gas was working on the cook top, but no ignition spark. I had reset the GFI with no luck, unknown to me we had 2 GFI outlets, they helped me reset and saved a service call. They could have easily come out and charged me.

Have had PK visit for various electrical repairs/upgrades and Eugene and the other electricians do high quality professional work. They have gone the extra mile to minimize the amount of drywall holes that needed to be cut and tried to help me troubleshoot an issue over the phone instead of by default sending out and charging for a service call. Great service from all at PK and highly recommend!

I've had to call PK Electric twice and my experiences with the electricians Eugene and Andy have been positive. I am happy to be able to support a small local business. Also, I feel like their price to value is extremely competitive compared to the bigger chains.

The last two times I have had to call PK Electric, Michelle helped me over the phone to understand my issues and then realized that my problem wasn't really a problem and was sincerely happy to save my money without needing to send an electrician to my home. She could have taken my money and she did what was best for her customer. I really appreciate that she was being honest.

My only recommendation would be improving customer communication and closing the loop. I have had emails gone not responded in the past. If you're stuck in that situation as a customer, please do make sure to call.