Treat Plumbing

Colton/crew provided plumbing work for a kitchen remodel. They were easy to work with and cleaned up after themselves - did a great job. 😊

I am deeply disappointed with the lack of transparency and the predatory pricing model of Treat Plumbing. I hired them to remove and install three simple bathroom sink drain filters—a task that took the plumber less than 20 minutes to complete. I have no issue with the quality or efficiency of the work; however, to my shock, the final bill was $335.00.
Upon receiving the bill, I discovered a $300.00 "base fee" just for arriving at the door, which was never disclosed when I booked the service. I even supplied all the drain hardware myself, meaning the company provided no materials—only 20 minutes of basic labor. While the plumber was efficient, charging $300 for 20 minutes of non-emergent work is an effective rate of $900 per hour, which is entirely unreasonable for a routine residential task.
THREE DAYS after completing the job, I received an email bill stating the payment was PAST DUE. I then called their office and asked why the “Past Due” notice was issued and pointed out the total lack of transparency and communication regarding the $300 base fee. As retired seniors on a fixed income, and to help mitigate this unexpected cost, I asked them to adjust this fee, but it was flatly denied. We should have been informed of such a high mandatory base fee upfront so we could make an informed decision. I feel taken advantage of by their pricing practices and cannot recommend this company to anyone who values honesty and fair market rates.
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Objective Comparison: Why this fee is "Excessive."
Based on 2025–2026 industry data, my experience significantly exceeds standard market rates for this type of work:

• Standard Service Call Fees: Most reputable plumbers charge between $50 and $150 for a trip or diagnostic fee. A $300 "arrival fee" is typically reserved for emergency after-hours or holiday calls.

• Transparency Expectations: While I should have asked beforehand if there were any mandatory fees, ethical professional service standards, and new "Honest Pricing" laws in this WA state require businesses to clearly disclose mandatory fees before a transaction occurs. Failing to mention a $300 base fee during the initial call is widely considered a deceptive business practice.

I have used Treat plumbing on my personal home and have referred them to many clients over the years they are a great company to work with and all my clients lave working with them Dwayne Boggs, Boggs Inspection Services.