SERVPRO of Lacey

Furniture arrived this. Morning with smiling faces. Ninoska, Heather, Eduardo, Arturo were professional, happy to see me. Quick to unload and put in place. It was a joy to have them 😊

I DON’T EVEN WANT TO GIVE THEM THE 1-STAR, BUT I’M FORCED TO IN ORDER TO LEAVE THIS REVIEW!
If your reason for reaching out is emergent at all DON’T BOTHER! It’s 7:30am on a Saturday and I miss took 24/7 EMERGENCY SERVICE to mean exactly that. But apparently this is only a ploy for you to schedule during ‘banker’s hours’ , their TRUE response hours of Monday through Friday 9am-5pm. The man that answered the phone at dang near 8 o’clock in the morning was clearly still in bed. His initial response to the emergency I had, causing me to CLOSE DOWN my Cafe during our busiest day was “dang…that sucks” and when I requested emergency help to fix the problem so that I could potentially salvage the last half of the weekend sales and be open for Mother’s Day was “Well, we really umm aren’t open umm on weekends, not even for emergency calls…well, umm, I mean, umm unless you REALLY want us to come “ 😖
At this point the red flags 🚩 were screaming not to hire this company.
As a small business owner, and that business being a 7-day a week espresso and food service industry, I had always taken comfort in knowing that ServPro, a well known ‘there when ya need ‘em in an emergency’ resource. And ANYONE in the restaurant business knows that there’s MANY things that can happen in a commercial kitchen that can shut you down 😞
If you live in the Lacy/Olympia area, take notes, this area’s ServPro isn’t there to help save the day UNLESS your unfortunate , unplanned situation happens during the week and before 5pm, so good luck with that!

The crew who cleaned and brought our rugs and furniture back to us were excellent. Thank you to Ninoska, Robert, Joanne, Milton and Sarah 😊