All reviews for Sears Appliance Repair

Dave was here to repair a bottom oven element that had burned out. Quickly, friendly, professional. Could not be more pleased. Thanks, Dave!

My technician was Jordan. He was very professional and diagnosed the problem right away. It was great to have it fixed within the hour. He had the part I needed in the truck. Most of the time, the techs have to place an order for the parts. So greatful I didn't have to wait.
Thanks again, Jordan, for a job well done.

Alex our service repair person did an excellent job diagnosing, communicating and then repairing our problem with our leaky wash machine. He was quick and helpful and done in under an hour and I have my washer back! excellent customer service and repair work. He even double checked the repair by running the washer to make sure the leak was gone.
Thanks Alex!

Good communication through on-line arrival time estimate. Good communication with Charles, letting us know when he was on the way, and the approximate arrival time. Charles' estimated arrival time was spot on.

I have one comment related to the scheduling of this appointment. When I called for an appointment, I was given an 8 am to 5 pm arrival window. I explained that I had an appointment at 1:30 p.m. The lady on the phone said that would not be a problem, that I would be able to see how many appointments ahead of ours (true), and could reschedule the appointment, if needed. The bottom line was that I had to be available between 8 a.m. - 5 p.m. - there was no flexibility on narrowing that window to accommodate our schedule. I would strongly suggest Sears Appliance Repair work harder to try to narrow the arrival window for their customers. As it turned out, Charles' arrival was known in advance, and this did not conflict with an existing appointment. But that was a coincidence. My schedule is full - everyday I have appointments on my calendar. So this scheduling procedure is not customer friendly, and this might make me reconsider using Sears Appliance Repair in the future.

Again, things worked out today, and Charles was very helpful, informative, pleasant, and knowledgeable - teaching me things that I should have learned from the sales person that sold me the appliance. Thank you, Charles! You're amazing!

Jordan is very proficient at his job. He arrived at the scheduled time. He explained clearly what the issue was and gave us options to repair or replace. He gave a specific Whirlpool refrigerator model to purchase that uses freon and has been mostly maintenance free. We purchased that refrigerator and it USES PROPANE NOT freon! Disappointed.

David was great. Courteous and professional, got right to the source of my problem and gave me options on how to go about it (warranty claim). I'd recommend David to anyone.

Technician showed us how to override this problem. Parts were so expensive, we could buy a new stove for a couple hundred dollars more. Tech advised that 7-8 years is when repairs start coming on stoves. Getting a new one was the best choice. Too bad we’ve become such a throwaway economy.

David was very courteous, had kind words, and was efficient.

Service Rep was thorough, friendly, knowledgeable and polite. Laid out my options on what to do next.

David diagnosed our problem with our Frigidaire microwave almost immediately and quickly got it fixed. He did a fantastic job and we are extremely happy with his work. He was friendly, personable and very professional. Highly recommended!

Technician was on time, very knowledgeable and professional. He diagnosed the problem quickly and offered possible solutions. Highly recommend this technician.

The technician did a good job, but your automated contact center is horrible. You do not recognize my confirmations and threaten to cancel my appointment because of your faulty system. In addition you give me no ability to speak to anybody other than your faulty system. Extremely bad customer service and the worst thing to leave your customers relying on a broken automated system. You should fire the person responsible for such bad service. 👎
This is now the second attempt at repairing my Whirlpool refrigerator. Your technicians did a great job and the electrical supply board was installed quickly. Now I cross my fingers in hopes to not experience any further problems with a short in the refrigerator shutting off its power. Also, your automated confirmation system is now working properly. Thank you.👍
Update: Repair seems to have corrected the original problem with my Whirlpool refrigerator. No further problems to report since last repair.

Curtis was on time and very pleasant. He figured out the problem fairly quickly. Unfortunately, Sears is not the company that they used to be. I haven't had that expensive dryer for that many years and take really good care of it. For the parts and repair to cost more than buying a new one, I am very disappointed. Plus, the parts have to be ordered. And I have been without a dryer for 3 weeks already.

Excellent service. Very efficient. The only problem we had was navigating your system to get someone out here. Your AI software was difficult to use and impossible to work with. I finally was able to contact someone on the phone, but this was after multiple attempts and I have no idea how that happened. Your website for scheduling an appointment was confusing and with a little effort on the part of management could easily be fixed.

Technician was on time and professional. Found out the problem quickly and let me know what options I had. Was very happy that Sears still had repair services, since all Sears stores closed on the West Coast. Highly recommend.

Dave was very professional, extremely knowledgeable, on time, very polite, respectful and very kind! He knew exactly what was wrong and had all tools to fix it and now it works perfectly. And it was a minimal service cost - he saved me $2000!
It was very refreshing to see such a professional, kind honest person I’ve tried all kinds of sites for past repairs and this was by far the most efficient, smartest professional one.

First, the ease of contacting your service was amazing. The short wait to have a repair person in my kitchen, again so fast!
David communicated the day of so he would have the part he needed to accomplish the service. So impressed with his knowledge and swift completion of the repair was 5 start! Thank you, I will call again.

Very helpful. Also, told us that our fridge was still under warranty, and to call LG. He could have hosed us… but really had great amount of integrity to tell us about the warranty. Five giant stars.

Curtis was GREAT! He was very knowlegable, helpful and friendly. We appreciate his honesty with whatever questions we asked him. This is the 4th time we have used your Service and all technicians have been good!
We are NOT as impressed with your A-I receptionist... It hung up on me on my 1st call and did not call back. Your human workers cannot be replaced, they are what makes your company work!!

Charles, my tech, was able to determine the problem quickly and help me to clean it out. He also gave me time to vacuum it out before closing the machine back up again.

Showed up when they said they would and diagnosed my issue. Gave me clear pricing to repair and helped me research where to purchase the part if I wanted to repair myself. Overall, a good experience.