Home Comfort Alliance - Redmond

We have been long term customers of MM comfort systems and when they became home.comfort alliance, we continued to use their service. Plamen was great in explaining some technical settings that would help us to keep our house warm during really cold temperatures.

Yikes! Was hoping we wouldn’t have to post a negative review here.

We had someone come out to install a water line from our kitchen sink to our fridge in anticipation of getting a new fridge with a water/ice dispenser. That experience was fine. A little pricey but fine. We were told we were good to go for our new fridge.

Fast forward a few weeks. New fridge comes and installers hook it up. All good.

Until 12 hours later, the next morning, we realize that the plumbing under the sink wasn’t tight and therefore leaked all night long. We discovered our downstairs bathroom flooded, water and paint damage in multiple spots, plus water pooled in the kitchen under the sink and under the tile flooring. Our globe light fixture in the downstairs bathroom and light bulb were both filled with water and then water poured out of the fixture when we emptied it.

Nightmare.

We kept our cool. We reached out. They came out and tightened the plumbing. We asked what will be done about the damage? We provided videos and images of the damage for the manager as requested. We followed up multiple times to check status. The last 4+ weeks since the line was tightened and the initial issue was corrected we’ve waited for the manager to get back to us on how they intend to make it right. Radio silence. We’d love and welcome them to finally get back to us to make this right.

We are super disappointed because we are a repeat customer who has used them for multiple services and trusted them and are now left with a terrible customer experience and to fix all this damage on our own apparently. We recognize that accidents happen so we chose the route of not getting all steaming mad and all caps-ing in our communication. Perhaps if we had they would have responded and understood the frustration and urgency we feel about this mess.

Such an absolute bummer.

*** 6 month update***

Welp, was homing to circle back with a redemption story. That’s not the case. Not long after the original review was posted we got a call. We arranged our schedules for a gentleman to come out and assess the situation. He evaluated it and left us with the expectation that he’d be following up to organize to have another company they work with the does finishing type work to come out and start the process of fixing. That there were a couple different options on how to fix but he’d defer to them.
We haven’t heard anything further and opted to stop chasing for our mental sanity.
While he was here he made a comment to the effect of that they shouldn’t have come out to do this work/shouldn’t have agreed to it. I’m not sure how to interpret that given someone came out initially to assess and quote, then came out again to execute the job. There were a few other comments made regarding the quality of renovations done in the impacted bathroom years prior that was that were a bit inappropriate but we let them go. Perhaps he was suggesting that the damage wouldn’t look as bad if the renovation had been done better but from our view the water damage happened.

In the end, the star remains at 1 and buyer beware.

Kendrick did a thorough job of maintenance for our gas furnace. He was punctual, professional and knowledgeable. We are very happy with the service we received today.