Overlake Heating & Air Conditioning

Extremely professional from start to finish, I had to reschedule the installation of a new water heater a few times, owing to holiday travel delays, but these guys took it in their stride and made themselves available as soon as I got back home. The installation crew were courteous, knowledgeable and friendly.

I highly recommend them!

Overlake saved our holidays! Rob and Darryl worked with us to get our heat pump up and running in December. I was really impressed with the ease of scheduling, responsiveness, and great communication. Rob took the time (more than once!) to explain how the heat pump is supposed to work and what we should watch out for. After calling around and working with other HVAC companies in the area - many of which can only seem to come during working hours, weeks away - I am really glad to have found Overlake!

Overlake did an A+ job with our new heat pump, from product selection to installation. We needed help deciding between air conditioning and heat pump, and what components would best meet our unique house configuration. We interviewed several companies, some of whom talked our ears off for 2 - 3 hours, and took measurements of every window in the house in order to recommend the “perfect solution” for us. Some recommended a ductless system, with different units for different rooms. Some tried to sell us complex ducted and ductless systems that we found to be unnecessarily cumbersome and extravagant. We found ourselves scratching our heads trying to decide between systems that didn’t really make sense and were too expensive.

Then Rob, the owner of Overlake came. He took a quick tour of the house and talked to us candidly about the challenges our house configuration presented for any system we were considering. In his judgment, our least expensive choice would probably be our best solution. He focused our attention on how satisfied we are with our current ducted heating system, and how important or not important it was to maintain the same temperature in every room of the house. He explained that a heat pump could use the preexisting duct system and would provide comfortable heat in the winter and cool air in the summer. We were impressed with his science/data-based approach to system selection and his down-to-earth salesmanship and common sense.

Rob could have easily convinced us to spend considerably more, just like others tried, but the options he presented to us cost less and made more sense. In his opinion, we would be wasting our money looking for a system that exceeded the capacity necessary to make our house comfortable. Rob steered us in the right direction with his deep experience with HVAC systems and ethical business poise. The installation was performed seamlessly by Overlake’s professional and highly-skilled crew. We could not have chosen a better HVAC company for the job!

Thank you so much, Overlake!
Judy & John