Landscaping reviews in Redmond, Washington

The young gentleman today , new to the company, took the initiative to verify information with his manager on a question I had and he called me right back providing the answer. Kudos to him.

James D. provided top notch customer service. He offered to go over the details of the service but I was on the clock so I missed out. He was very nice and professional.

always get a reminder of the service. The technician always checks in on arrival to see if I have any concerns. Job is done promptly and professionally

Landon was very helpful. He listened to my concerns and explained what he was doing and how it would affect our lawn. He addressed the problems and and remedies available. He was really polite and I was impressed with his professionalism.

I just started my service with Trygreen, but so far, so good. They have been promp, responsive to my calls and my questions. I was a bit surprised to get a followup call a week after starting the lawn service that was now soliciting for me to start their tree and shrub service. I ended up adding that on too, hopefully it wasn't just an update and I will be able to see my plants respond to their care.
Time will tell.

TruGreen has consistently provided exemplary services for the yrs we have used them. Great attention to detail, and most importantly, they are very responsive when I notice any developing issues between services. They have restored the lush green lawn that had an invasion within a year of the sodding by a different co.

Mickey really helped as well as Debbie customer service. She helped make this happen. Thank you both for good communication. That's very important it helps us home owners make things better on are end. I totally recommend trugreen services.

Amazing, he was very polite, and made sure I had any questions answered. He took his time to make sure the work was done well. Thanks for his help and service I would have no problem haveing him back for more service. Thanks

What started out as great customer care 3 years ago has eroded into poor customer services, lack of care and lack of quality in what is provided. The techs that come to the house are really kind. But Kind doesn't control weeds , moss or feed the grass and landscaping. Canceled service will not use again. Sad as I have used TruGreen in 2 states and 3 homes. But no more. Our yard has never looked worse in the 5 years at this home and after 3 years of TruGreen we will find another option. Be Aware - also all customer service is handled by corporate - who seems to be dishonest.

First service, but so far they are definitely up to par - timely notifications, flawless execution and clear and concise feedback with actionable plan.

Applied fertilizer today. Very good service - helpful with advice and answering my questions. Only problem was when I asked for a quote by email, I received document presigned with a scribble and the box for declaring agreement for doing the
service was checked, i.e. appeared to be a signed contract. I think it's all straightened out, but there should have been some clarification up front to avoid confusion.

We have been using Trugreen for many years now and have one of the nicest lawns in our neighborhood. I highly recommend them.

Calvin was great, took the time to clearly explain the work he was doing and provide directions for after care (optimal watering)

Jonathan was on time, notified me upon arrival & of the service to be provided. He was thorough in his performance of the service and again notified me when the service was completed, confirmed the job done & asked if I had questions. He was polite, professional and presented well; an impressive front line representative of the company.

We have used TruGreen for many years. The service technicians that come to our home do a very good job. However, in 2022 and 2023, I called TruGreen and told them that we did not want the aeration done.. in 2022 they did the aeration anyway, which I paid for. I call two months ago and told them not to do this service this year. The lady was very nice and said they would put it on the schedule for 2024. TruGreen showed up yesterday and did the aeration. I called the company and spoke with Jared, he said all he could do is cancel for 2024 and since they did the service I had to pay for it. I explained it was a service that I told them not to do, he would not do anything but argue that the work was done. He also said that I probably called the wrong TruGreen number when I called to stop the aeration, he said that the different departments do not communicate and that I should have call the correct number. Apparently the number online is not correct, even when they pull up your account and make arrangements. I ended up having to cancel my service on two properties.

Penile E, genuinely listen to my frustration with the grass issues I have been having dispite the monly treatments, provided great feed back and information on what could be going on with my grass as of lately!! And he listened to my complaint about the ineffective mosquito spraying that I have been receieving /experiencing. I have been with Truegreen a while now and am really struggling with whether there is a benefit to keep doing business with the company but Penile E encourage me to hang in there and see if we can get things turned around. I felt his sincerity and willingness to fugure it out and will give it a bit more time before I cancel. Stay tuned for the update in the next few months.

Not socially trained professionals! Being new home owners you need some professionals to align you in right direction and explain the services they can provide. When the guy on the call gotta know that they don’t provide the service I was looking for (planting new plants and help design the garden) he disconnected the phone without saying anything, which I felt was real rude! No one would love to work with untrained unprofessional folks! Keep your business to yourself :)

Jordan was very nice, polite and a pleasure to converse with. He remembered what was important to me, my rose bushes, every year are eaten up by bugs or diseases, in spite of the treatment. So I welcome a better treatment than the ones I add also.

I sincerely appreciate getting to work with Henry at TruGreen. He and his colleague are professional and understand what I’m trying to achieve with the turf grass in my yard. Normally, True Green Performs their service without any interaction from me. But on the rare occasion that I’m present, I love the interaction I get. I always learn something. And the results show. I’ve taken an old uncared for yard and now it’s a neighborhood showplace working with TruGreen. Thanks Henry!

After 4 years as a customer - our sod lawn is now 75%+ crab grass.
The general manager visited our house - informed me that their treatments do not treat crab grass. (Or, apparently, prevent it.) Suggested that I re sod the entire lawn.
Buyer beware.