All reviews for Cliff Thorn Construction, LLC

CTC Construction is absolutely top-notch. I know quite a few members of their staff personally, and they are all awesome individuals—friendly, professional, and extremely knowledgeable about what they do. You can tell they truly care about their work and their clients. From start to finish, the team communicates clearly, stays on schedule, and pays close attention to detail. Their craftsmanship speaks for itself, and they approach every project with integrity and expertise. If you need residential or commercial construction done right, this is the company you can trust to show up, do excellent work, and stand behind it.

Might be a good company. Will give another review if I contract with them to remodel my kitchen. Nice people!

If you are looking to do some remodeling and don’t mind constant delays and excuses then this is the company for you. We signed a contract to remodel our kitchen and dining room in August 2021 with the understanding that work would not begin until all the materials were available and ready to be installed. We were given start dates in November and then changed to December due to the cupboards not being ready. Despite my questions about continuing holdups on the cupboards I was assured they would be done on time. Needless to say, they were not and when finally cabinet boxes were put up on February 7 they had been, among other problems, measured wrong and filler pieces were used to cover the gaps. The cabinets had no doors. They were being manufactured by a separate company located in Idaho whereas the cabinets were made locally. After missing several deadlines for the doors to be available, and problems with the cabinet boxes , CTC decided to start all over with another cabinet company. The original company, Legacy, that I was assured at the beginning was reliable and they had used many times has since gone out of business. Finally, 14 months later in June another company was hired and now in October 2022 they have been installed and our project has completed after 14 long months.
Along the way there were other delays usually lasting a few days or a week for things that could’ve been taken care of right away. No thought was given to the inconvenience to us of living in a dusty disorganized construction project longer than was necessary. Some examples:
The electrical rough in was done and we were told that the drywall could not be done until the electrical inspection. We waited and waited for the electrical inspection and finally the drywall was done without it at which point we were told inspection wasn’t necessary.
Only upper cabinets were to be replaced after removal of dropped ceiling with existing lower cabinets remaining. With dry wall and ceiling done, we asked to have the flooring installed while the cabinets were “delayed”. We were told that it wasn’t possible because cabinets were “never” installed before flooring. After another delay of week or more with they decided it was okay to put in flooring after all.
When the installer showed up to put in the baseboard, they discovered that it had been measured wrong and was short
Due to a large turnover of management and supervisory positions, there is a lack of continuity and communication. We began with a project manager and a project supervisor and by the end those positions had been filled by seven different people. At least one had scant experience in the building trades were given little training or mentoring to succeed. And with each new person promises were made that they would get things moving. And as if it were a consolation, we were told we weren’t the only people having problems and more than one person changed jobs in the company or quit from the stress of dealing with angry customers. Subcontractors we’re not given much oversight. Rarely did anyone show up to make sure that the job was being done to our satisfaction, but at least they did show up if there was a complaint. It would seem that CTC takes on more projects than they can handle and overload their managers and supervisors. Many times was told by a supervisor that they couldn’t come by because they had 7 or 8 other jobs needing attention.
Due to a large turnover of management and supervisory positions, there is a lack of continuity and communication. We began with a project manager and a project supervisor and by the end those positions had been filled by seven different people. At least one had scant experience in the building trades were given little training or mentoring to succeed. And with each new person promises were made that they would get things moving. And as if it were a consolation, we were told we weren’t the only people having problems

I hired CTC to handle my kitchen remodel and 2 bathroom vanities. Our estimator was really awesome and answered all of our questions. I wish he would have been our point of contact the whole time. When it came to scheduling, we had about 5 days heads up. The communication between the project manager and us was sub par. Multiple discrepancies and miscommunication points throughout the process. At one point, he mentioned to me that CTC had underbid the project and that the company was not going to make money on our job. (As if that was my problem). Extremely unprofessional, and poor service from him. The front desk folks and office people were great to work with.

Had them over for a walkthrough to receive an estimate for a renovation. Wastold I would receive a detailed estimate via email in 1-2 weeks. It's been 6 weeks and I have received nothing. I haven't contacted them with regards to this issue because I'm not going to beg a company to take money. On to the next one. They got 1 star for the fast walkthrough appointment and another for the friendly contractor who provided the walkthrough. Was a fun hour wasted by all

I almost got hit by one of their trucks on Columbia center blvd! This guy was driving so crazy was tailing everyone and kept swerving into my lane and when I backed off he cut me off. Idk if he was drunk or what but it was scary!

I called to try to get an estimate as my husband and I are looking to build a house. I told the woman that we were looking to build as inexpensive as possible, but still have quality. She responded to me that they were not for me as they only do high quality, as though I was a poor church mouse and not worth her time!!

A very nice representative of the company came to our house and discussed what work we needed to have done and a contract was written up with a set price. When the worker came out to do the work it was decided to scale back the work and do a patch job on our roof instead of the work agreed upon by us. Even though we were inside the residents and could have been consulted they took it upon their selves to change what was being done, did not discuss a change in cost or give us any chance to decide if we wanted them to continue with the work. This was basically a bait and switch. Contracting to do set work and then basically a patch job and calling it good. When I contacted the front office they tried to make it sound like they were just trying to save us money even though they never brought up a reduction of charges until we refused to pay the full amount. I would not recommend this company to anyone. We are not able to undo the work that they had done without costing us a great deal more money.